Presentation at the ER&L Conference, March 5, 2018, UT Austin

1. Discovery Analytics:
How patronsat three campusesinteracted with Primo
AnnisLee Adams, California State University,East Bay
Margot Hanson, California State University,Maritime Academy
Laura Wimberley, California State University,Northridge
March 5, 2018

2. Exploratory Study
● New implementation of Primo
● Wanted to see how it wasbeing used
● Wanted to see what data we could get out of Primo
Analytics
● Date from November 2017

3. Inspiration from CUNY
The Cosmography of Discovery: Integration,Student Perceptions, and Information
Design. Nora Almeida, Helen Georgas, Alexandra Hamlett. ER&L 2017.
Selected Findings:
● Between 20%and 30%of studentsused facetsin a given search
● Between 17%and 30%of studentslooked at more than 1page of results

4. California State University System
● Largest 4-year public university system in the United States
● 23campuses
● 478,640 students
● 26,234 faculty
● 352 librarians

5. Sample
Campuses

6. Photo credit: California Maritime Academy Foundation

7. CSU Maritime Academy
● 1,331student FTE
○ 53.3%White, 17.3%Latinx, 9%Asian American, 2.2%African American, 18.3%other
○ 84.8%Male, 15.2%Female
● Only 6 majors, focused on maritime engineering,businesslogistics, global studies
& marine transportation
● Waterfront residential campus
○ ~70%of studentslive in campushousing (residence hallsand training ship)
● Library holdingsapproximately 45,000 volumes
● Credit-bearing information literacy course taught by librarians, required for two
undergraduate majors
● 2 Librarians

8. Photo credit:
Facilities Development & Operations,
CSU East Bay

9. CSU East Bay
● 13,904 student FTE
○ 31.2%Latinx, 22.5%Asian American, 15.6%White, 9.8%African American, 20.9%other
● Most diverse 4-year public institution on Mainland USA (Chronicle of Higher Ed)
● Largest majorsare management and health sciences
● Main campusin Hayward, satellite campusin Concord (Bay Area)
○ Commuter campus- 10.6%live on campus
● Library holdingsapproximately 867,000 volumes
● Credit-bearing information literacy course taught by the library,required for all
freshman
● 13Librarians

10. Photo credit:
CSU Northridge

11. CSU Northridge
● 39,816 student FTE
○ 48.7%Latinx, 22.7%White, 10.8%Asian American, 4.6%African American, 13.2%other
● Largest majorsinclude psychology, management, and cinema & television
● Commuter campusin northern LosAngeles
○ 7.5%of studentslive on campus
● Library holdingsapproximately 2.1million volumes
● No credit-bearing coursesoffered through the library
● One of 3beta testing campusesfor Primo implementation
● 19 librarians

12. Most Popular Keyword Strings, November 2017
Maritime Academy East Bay Northridge
sea power ibrahim helmy oreochromissp california diet
truck aerodynamics the hadza: last of the first american journal of public health
environmental pollution from the
shipbreaking industry: international law
and national legal response
child abuse and neglect bioaccumulation aquaticfood
chain ddt pcb
metropolis helmy ibrahim health education and behavior
airfoil basics child abuse fairy tales
immigration policy joseph campbell and the power of
myth
american journal of health
promotion
north korea the hazda: last of the first day of the dead
dark web the victorian newsletter police brutality

13. Transition to a Unified Library Management System,
Alma-Primo, from a variety of ILS

14. Primo ImplementationsVary AcrossCSU System
From CSU Primo Environmental Scan by Mike DeMars, Nov. 2017

15. Primo Use by Campus

16. Scopesin Primo

17. Scopesin Primo
Everything
CSUEB Collections
Course Reserves
Articles
All CSU Collections

18. Scopesin Primo

19. 3Hypotheses
H1: Usersat smaller campuses will use the All CSU scope more
often than larger campuses
H2: Mobile users are lesslikely to use facetsor other functions
H3: Usersat campuses with required credit-bearing information
literacy courseswill use facetsmore often

20. Doessize of collection impact scope selection?
Primo Analyticsdidn’t provide consistent/ accurate reporting for usto compare degree of scope usage.
Maritime East Bay Northridge
CalMaritime Collections Everything CSUN Collections
Articles CSUEBCollections Course Reserves
Books& Media Course Reserves All CSU Libraries
CSU Libraries (CSU+) Articles
Course Reserves All CSU Collections

21. Most Common Actionsin Primo
SearchActions ResultsList Actions Document Level Actions General Actions
Basic search Facet filtering Display full record Sign in
Advanced search Next Page Click on availability
statement
Go to eShelf
AZ List Remove facet filtering Save to eShelf Go to my account

23. What devicesare people using to search?

24. Do mobile usersinteract differently with Primo
than userson laptops/ desktops?

25. What percentage of searchesare Basic v.
Advanced?

26. In any given search, how often doesthe average
user load the next page of results?
The resultsload 10
itemsper page.

27. Doesrequired info lit instruction impact facet use?

28. How often do usersuse resource type, date, topic
filters?

29. During a search, how often isat least one full
record displayed?

30. How often do usersviewing full recordsclick
author namesor subject headings?

31. Do userssave recordsfor later?

32. How often are citationsgenerated or exported?

33. How often do patronssign in during a session?

34. Implications& Next Steps
● Need more research!
● User testing
● Look at analyticsagain after a full year of implementation

35. Questions?
Lee Adams, lee.adams@csueastbay.edu
Margot Hanson, mhanson@csum.edu
Laura Wimberley, laura.wimberley@csun.edu
THANK YOU TO
Nora Almeida, Helen Georgas, Alexandra Hamlett of CUNY