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Discover Discovery
- 1. Discover Discovery: The First, Crucial Step in a Successful Tech Project NTEN Leading Change Summit 2015: Washington, DC September 13, 2015 #15LCS
- 2. SEAN LARKIN CEO, OWNER @sean_larkin BRETT MEYER DIRECTOR OF STRATEGY @brett_meyer #15LCS DISCOVER DISCOVERY
- 3. AGENDA DISCOVER DISCOVERY #15LCS • Introductions • Overview & Getting Started • Organizational Goals • Target Audiences • User Research, Data, and Personas • Features & Functionality • Prototyping & Writing Requirements • Project Planning & Vendor Selection
- 9. THE BASIC EQUATION DISCOVER DISCOVERY #15LCS Organizational Goals + Audience Motivations + Time and Money = The Product You Release
- 10. OUR WORKING SCENARIO DISCOVER DISCOVERY #15LCS
- 12. IMAGINE THE POSSIBILITIES DISCOVER DISCOVERY #15LCS
- 15. Let’s dive in!
- 16. BUILDING YOUR TEAM DISCOVER DISCOVERY #15LCS
- 17. BUILDING YOUR TEAM DISCOVER DISCOVERY #15LCS
- 20. A goal is not always meant to be reached. It often serves simply as something to aim at. – B R U C E L E E #15LCS
- 22. NTEN’S GOALS DISCOVER DISCOVERY #15LCS Ultimate Goal Technology is having an impact on organizations meeting their missions. Short-term Outcomes (2011-2014) Technology is a central part of nonprofit organizations’ operations. There is an increased number of technology champions within nonprofit organizations. Nonprofit technology champions are equipped to make well-informed decisions that support their organizations’ abilities to fulfill their missions. Conditions in the nonprofit sector exist that support nonprofit organizations using technology to fulfill their missions.
- 24. Setting a goal is not the main thing. It is deciding how you will go about achieving it and staying with that plan. – T O M L A N D R Y #15LCS
- 25. S.M.A.R.T. GOALS DISCOVER DISCOVERY #15LCS • Specific • Measurable • Attainable • Relevant • Time-bound
- 29. “EVERYONE” IS NOT AN AUDIENCE DISCOVER DISCOVERY #15LCS
- 35. RESOURCES DISCOVER DISCOVERY #15LCS • Google Forms • Survey Monkey • Writing Survey Questions • Stakeholder Interview Checklist • Post-it Plus
- 38. RESOURCES DISCOVER DISCOVERY #15LCS • Google Analytics • Crazy Egg • Optimize.ly
- 43. RESOURCES DISCOVER DISCOVERY #15LCS • Usability.gov • Smashing Magazine • ThinkShout Persona Template
- 47. RESOURCES DISCOVER DISCOVERY #15LCS • Card Sorting • Trello
- 48. BRINGING IT TOGETHER DISCOVER DISCOVERY #15LCS
- 49. Cores and Paths DISCOVER DISCOVERY #15LCS
- 51. RESOURCES DISCOVER DISCOVERY #15LCS • Boxes + Arrows • ThinkShout Cores and Paths Template
- 57. #15LCS
- 58. #15LCS
- 59. #15LCS
- 61. RESOURCES DISCOVER DISCOVERY #15LCS • OmniGraffle • Balsamiq • Sketch • Invision • HTML
- 68. NO DISCOVER DISCOVERY #15LCS • “The system should be user- friendly.” • “The page should load quickly.” • “After 3 unsuccessful attempts to log-in, fire an Ajax routine to lock the account.”
- 69. QUALITIES OF GOOD REQUIREMENTS DISCOVER DISCOVERY #15LCS • Verifiable • Clear & Concise • Complete • Consistent • Viable • Necessary • Implementation Agnostic
- 73. RESOURCES DISCOVER DISCOVERY #15LCS • Trello • Redbooth • Basecamp • GitHub • And on, and on…
Editor's Notes
- Photo Credit: https://www.flickr.com/photos/mhaithaca/81571584/
- Photo Credit: https://www.flickr.com/photos/mhaithaca/81571584/
- Photo Credit: https://www.flickr.com/photos/broc7/107750125/
- Photo Credit: https://www.flickr.com/photos/joeshlabotnik/4053985231/
- What are the risks? The variables: money, time, clarity, buy-in, quality When to plan vs. when to prototype and/or iterate When to bring on vendors in this process Juggling flexibility with accountability How much to spend on upfront requirements gathering? Getting to the MVP (“minimal viable product” release) Photo Credit: https://www.flickr.com/photos/mustangjoe/8054381402/
- Bring back the lawyer example: you can iterate and improvise during development, but without a grounding in the facts, you’re going to have a hard time succeeding. Photo Credit: https://www.flickr.com/photos/joeshlabotnik/4053985231/
- About this image: From Wikipedia: Euler’s identity is often cited as an example of deep mathematical beauty.[3] Three of the basic arithmetic operations occur exactly once each: addition, multiplication, and exponentiation. The identity also links five fundamental mathematical constants:[4] The number 0, the additive identity. The number 1, the multiplicative identity. The number π, which is ubiquitous in the geometry of Euclidean space and analytical mathematics (π = 3.14159265...) The number e, the base of natural logarithms, which occurs widely in mathematical analysis (e = 2.718281828...). The number i, the imaginary unit of the complex numbers, a field of numbers that contains the roots of all polynomials (that are not constants), and whose study leads to deeper insights into many areas of algebra and calculus. Photo Credit: https://www.flickr.com/photos/mmkroll/7935229314/
- Photo Credit: https://commons.wikimedia.org/wiki/File:Terminal_Sales_Building_in_Portland,_OR_2012.JPG
- Photo Credit: https://www.flickr.com/photos/jamesrdoe/4501432953
- Photo Credit: https://upload.wikimedia.org/wikipedia/commons/c/c6/Storer_House,_Hollywood_02.JPG
- Photo Credit: http://swansonquotes.com/tag/hunting/
- Risks: What’s at stake? And for whom? Time constraints and experience gaps Everyone in your organization can’t care about every decision Getting buy-in and managing expectations Write out roles - most importantly internal roles Stakeholders gotta get real (about tolerance & risk) The importance of reporting back When to choose vendors? How vendors need to work together Photo Credit: https://www.flickr.com/photos/jamesrdoe/4501432953
- Risks: What’s at stake? And for whom? Time constraints and experience gaps Everyone in your organization can’t care about every decision Getting buy-in and managing expectations Write out roles - most importantly internal roles Stakeholders gotta get real (about tolerance & risk) The importance of reporting back When to choose vendors? How vendors need to work together Photo Credit: https://www.flickr.com/photos/bobjagendorf/2219031438/
- Photo Credit: https://www.flickr.com/photos/arolvinolas/4927415781/
- Photo Credit: https://www.flickr.com/photos/alykat/4912934118/
- Photo Credit: https://www.flickr.com/photos/opie1/9612466944/
- Photo Credit: https://www.flickr.com/photos/camknows/14114332391/
- Some people use “Realistic” instead of “Relevant”. Photo Credit: https://www.flickr.com/photos/opie1/9612466944/
- Photo Credit: https://www.flickr.com/photos/torek/2898358729/
- Photo Credit: https://www.flickr.com/photos/glenscott/1342712464
- Photo Credit: https://www.flickr.com/photos/twose/887903401/
- Photo Credit: https://www.flickr.com/photos/toner/5860998367/
- Photo Credit: https://www.flickr.com/photos/gatineaujoe/8482879366/
- Photo Credit: https://www.flickr.com/photos/yourdon/18414241580/
- Brainstorm the audiences for the office project, including their motivations and tolerances. Prioritize them. Photo Credit: https://www.flickr.com/photos/hotair2112/119772395/
- Photo Credit: https://www.flickr.com/photos/pasukaru76/5613865198/
- Google Forms: https://www.google.com/forms/about/ Survey Monkey: http://www.surveymonkey.com Writing Questions: https://www.surveymonkey.com/mp/writing-survey-questions/ Interview Checklist: http://boxesandarrows.com/a-stakeholder-interview-checklist/ Post-it Plus: http://www.post-it.com/wps/portal/3M/en_US/PostItNA/Home/Ideas/Plus-App/
- Flickr: https://www.flickr.com/photos/enerva/14296912543
- Flickr: https://www.flickr.com/photos/kake_pugh/1307255998/
- Photo Credit: https://www.flickr.com/photos/firefox_community/4276522167/
- Photo Credit: https://www.flickr.com/photos/firefox_community/4276522167/
- Photo Credit: https://www.flickr.com/photos/firefox_community/4276522167/
- Photo Credit: https://www.flickr.com/photos/firefox_community/4276522167/
- usability.gov: http://www.usability.gov/how-to-and-tools/methods/personas.html Smashing Magazine: http://www.smashingmagazine.com/2014/08/a-closer-look-at-personas-part-1/ ThinkShout Template: https://drive.google.com/file/d/0B7zpVnU_rcymRTVFZmVHYXBtbWc/view?usp=sharing Photo Credit: https://www.flickr.com/photos/firefox_community/4276522167/
- Photo Credit: https://www.flickr.com/photos/pixeltree/5224546682/
- Photo Credit: https://www.flickr.com/photos/ifindkarma/18714417954
- Features Brainstorm & Prioritization Photo Credit: https://www.flickr.com/photos/lusisuwandi/18678683369/
- Photo Credit: https://www.flickr.com/photos/lusisuwandi/18678683369/
- Photo Credit: https://www.flickr.com/photos/amobetv/17117158766/
- Cores and paths for the office space. Photo Credit: https://www.flickr.com/photos/pchweat/3895832203/
- Boxes and Arrows: http://boxesandarrows.com/designing-screens-using-cores-and-paths/ Thinkshout Template: https://drive.google.com/file/d/0B7zpVnU_rcymR1hZeUhkZGFyV2s/view?usp=sharing
- Photo Credit: http://commons.wikimedia.org/wiki/File:Blueprint_of_Victory_-_NARA_-_534551.jpg
- Photo Credit: https://www.flickr.com/photos/danielygo/14975207112/
- Photo Credit: https://www.flickr.com/photos/kristin-and-adam/2403596570/
- Photo Credit: https://www.flickr.com/photos/kristin-and-adam/2403596570/
- Photo Credit: https://www.flickr.com/photos/kristin-and-adam/2403596570/
- Photo Credit: https://www.flickr.com/photos/kristin-and-adam/2403596570/
- Photo Credit: https://www.flickr.com/photos/kristin-and-adam/2403596570/
- Photo Credit: https://www.flickr.com/photos/kristin-and-adam/2403596570/
- Sketch the office space, based on what we know so far Photo Credit: https://www.flickr.com/photos/play4smee/3459105084/
- OmniGraffle: https://www.omnigroup.com/omnigraffle Balsamiq: https://balsamiq.com Sketch: http://bohemiancoding.com/sketch/ Invision: http://www.invisionapp.com/ HTML: http://bradfrost.com/blog/post/html-wireframes/ Photo Credit: https://www.flickr.com/photos/kalexanderson/5337994571/
- Photo Credit: https://www.flickr.com/photos/kalexanderson/5337994571/
- Photo Credit: https://www.flickr.com/photos/andycastro/3605668520/
- Photo Credit: https://www.flickr.com/photos/jbeau/6461705837/
- Photo Credit: https://www.flickr.com/photos/jyothiprasadb/14086356429/
- For more info: http://www.ux-lady.com/experience-maps-user-journey-and-more-exp-map-layout/ Photo Credit: http://www.ux-lady.com/experience-maps-user-journey-and-more-exp-map-layout/
- For more info: http://www.ux-lady.com/experience-maps-user-journey-and-more-exp-map-layout/ Photo Credit: http://www.ux-lady.com/experience-maps-user-journey-and-more-exp-map-layout/
- Photo Credit: https://www.flickr.com/photos/doodledan/3900798566/
- Requirements taken from: http://www.slideshare.net/guest24d72f/8-characteristics-of-good-user-requirements-presentation Photo Credit: https://www.flickr.com/photos/doodledan/3900798566/
- Write requirements for the new office space. Photo Credit: https://www.flickr.com/photos/31230167@N08/2920013699/
- Photo Credit: https://www.flickr.com/photos/johanneslundberg/4749264031/
- Trello: https://trello.com/ RedBooth: https://basecamp.com/ BaseCamp: https://basecamp.com/ GitHub: http://www.github.com
- Photo Credit: https://www.flickr.com/photos/ransomtech/14691100772/
- Photo Credit: https://www.flickr.com/photos/lwr/13442542235/