SlideShare a Scribd company logo
Direct Mail
as a channel to
recruit donors
Bijay Kumar Mishra
HelpAge India
Why Direct Mail ?
• Prospect for new Donors
• Establish and maintain relationships
• Generate donor/customer loyalty
• Solicit potential donors
• Communicate information
The 21st Century Donor
• Less committed
• More access to information
• More of a ‘consumer’ – less loyal
• More demanding – asking questions
that are difficult to answer
• More negative
Definition of “Good Mail”
• Tangible, personal communication
• Connect with the recipient in striking
way
• Compelling fill, look, line of copy etc.
that makes the recipient feel
important
People like to get Direct Mail
• What is the first thing you do when you come
home ?
• Most people short mail into 2 piles:
– Relevant
• It’s personal
• They know something about me
A good offer sent to the right person
– Junk
• Stuff that’s not for me
• Goes right into the dustbin
A good offer sent to the wrong person
The Beginning………
Direct Mail Components
• Creative/Design
• Lists/Database
• Data processing
• Personalisation
• Offer/Donation
• Production
Lists/Database
Remember that the List/database
accounts for as much as
40% to 60%
of the success of a mailing
What is Marketing Database ?
A marketing database is the collection of
information which helps you to spend your
marketing budgets more efficiently.
The Wrong List/Database
• Great Offer
• Beautiful Copy
• Good Design
• Strong ‘Call to Action’
The Wrong
List/Database
Disaster !
The Key to Lists Selection
Find out as much as possible about the
present customers/donors…. then get as
many more prospects as you can
who are just like them !
Know your data
• How much people give ?
• How often they give ?
• How recently they gave ?
• Why they give ?
• Where they live ?
• How long they stay ?
Things to Consider
• Where the donor located ?
– 3 miles radius, city, state, nationwide, etc.
• Do they have certain demographics ?
– Families, Homes, Income, Education, etc.
• Do they have buying preferences (psychographics) ?
– Cars, Holidays, etc.
• Are they a specific type of business ?
– Restaurants, retail, schools, etc.
• Do they already own a certain product ?
– Computers, TV, Washing machines, etc.
• Age
Thank You

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Direct mail as a channel to recruit donors

  • 1. Direct Mail as a channel to recruit donors Bijay Kumar Mishra HelpAge India
  • 2. Why Direct Mail ? • Prospect for new Donors • Establish and maintain relationships • Generate donor/customer loyalty • Solicit potential donors • Communicate information
  • 3. The 21st Century Donor • Less committed • More access to information • More of a ‘consumer’ – less loyal • More demanding – asking questions that are difficult to answer • More negative
  • 4. Definition of “Good Mail” • Tangible, personal communication • Connect with the recipient in striking way • Compelling fill, look, line of copy etc. that makes the recipient feel important
  • 5. People like to get Direct Mail • What is the first thing you do when you come home ? • Most people short mail into 2 piles: – Relevant • It’s personal • They know something about me A good offer sent to the right person – Junk • Stuff that’s not for me • Goes right into the dustbin A good offer sent to the wrong person
  • 6. The Beginning……… Direct Mail Components • Creative/Design • Lists/Database • Data processing • Personalisation • Offer/Donation • Production
  • 7. Lists/Database Remember that the List/database accounts for as much as 40% to 60% of the success of a mailing
  • 8. What is Marketing Database ? A marketing database is the collection of information which helps you to spend your marketing budgets more efficiently.
  • 9. The Wrong List/Database • Great Offer • Beautiful Copy • Good Design • Strong ‘Call to Action’ The Wrong List/Database Disaster !
  • 10. The Key to Lists Selection Find out as much as possible about the present customers/donors…. then get as many more prospects as you can who are just like them !
  • 11. Know your data • How much people give ? • How often they give ? • How recently they gave ? • Why they give ? • Where they live ? • How long they stay ?
  • 12. Things to Consider • Where the donor located ? – 3 miles radius, city, state, nationwide, etc. • Do they have certain demographics ? – Families, Homes, Income, Education, etc. • Do they have buying preferences (psychographics) ? – Cars, Holidays, etc. • Are they a specific type of business ? – Restaurants, retail, schools, etc. • Do they already own a certain product ? – Computers, TV, Washing machines, etc. • Age
  • 13.