The document describes Salem, a medical fitness and occupational health system implemented by the Dubai Health Authority using ConSol CM. Salem automated the medical fitness application and certification process, integrating payment systems, test results, and visa finalization. It processes over 200,000 transactions monthly across 20 centers, saving paper and improving customer service. Upcoming enhancements will add facial recognition, robotic technologies, and touchless check-in to create smart medical centers.

1. Digitalisierung mit ConSol CM:
Wie die Dubai Health Authority ihre Prozesse automatisiert
ConSol MENA | 2019

2. Slide 2
Salem System
It was designed from ground up to fulfil and
exceed the expectations of the Dubai Smart
Government in general and the Dubai
Health Authority in the centre for a new
service and customer orientated approach
to the Medical Fitness & Occupational
Health Screening Process
Salem, the Medical Fitness & Occupational Health System is a Fully Web - Based Software
System. Customizable, Reliable and Secure, it covers all the needs of DHA Medical Fitness
System from the creation of an application till the issuing of the certificate

3. Slide 3
The benefits of SALEM
• Smart and powerful system capable to handle more than 200,000
thousands transactions monthly
• Eliminating Paper Process resulting in Saving more than 200,000
Sheets of Paper on monthly basis by reducing the printed medical
fitness certificates inside the clinics
• Reduce typing mistakes during data entry using the retrieved
information from unified source (DNRD)
• Multi-Online Payment Channels using Dubai Smart Government
Payment Gateway
• Smart Notifications SMS, Email and Mobile App
• Fully integrated and automated X-Ray and Blood Tests results
receival and automated result processing
• Automatic online result submission for the Visa Finalization to DNRD
• 360 Degree of Management information view using advance
dashboards and reporting KPI’s
• Provides Medical Fitness service Availability 24 hours / 7days a week
• Service is available in 20 Centers across Dubai

4. Slide 4
Customer Life Cycle
TYPING CENTER
CUSTOMER APPROACH
DNRD / EID / PASSPORT
AUTOMATIC DATA FILLING
DSG PAYMENT GATEWAY
ONLINE PAYMENT
PAPERLESS
ELECTRONIC NOTIFICATION
CLINIC
CUSTOMER APPROACH
CHECK IN
PAPERLESS
CLINIC TESTS
AUTOMATED X-RAY & BLOOD TESTS
TEST RESULTS
CERTIFICATION
VISA FINALIZATION
AUTOMATED DNRD NOTIFICATION

5. Slide 5
Workflow
Medical Fitness
Application
Received
Application
Automatically Processed
according to Visa Type,
Urgency Category,
Package Type & Gender
Patient Check-
In
Self Check-in or Nurse to
scan application bar code
Queuing Ticket Issued
Patient Proceeds to
Medical Fitness Test
Blood Test, X-
Ray, Etc.….
Doctors, Nurses and
Phlebotomist Scan or
enter Application ID to
retrieve Patient data
through dedicated
Portals
Blood Test, X-Ray, etc.
results to be scanned
and automatically
attached to patient
application Via HL7
Results are evaluated
and processed according
to predefined results
(HIV, Syphilis, Hepatitis
A/B) Automatically
Medical Fitness
Certificate
Issued
Digitally Signed
Certificates are issued
and send by Mail and
SMS

6. Slide 6
Solution Components
Salem
System
Portals
Integrations
Backend
Smart
Salem

7. Slide 7
Portals
Customer
Portal
• Used by DHA Customers to Create Applications / Book Appointment / Online Payment /
Refund Services / Upgrade |Change Package / Check Status
Clinic Portal
• Used by DHA Clinic Staff to Monitor / Process the Day to Day Internal Clinic Activities
Doctor
Portal
• Used by DHA Doctors for Medical Assessments & Special Cases Processing
Finance
Portal
• Used by DHA Management, Audit & Finance Teams for Reporting Purposes

8. Slide 8
Integrations
Immigration
Dubai Smart
Government
(Happiness Meter)
Emirates ID
Authority
Payment Gateway
(ePay)
Qmatic Queuing
system
Lab Information
System
Radiology
Information
System
Salama System Sheryan System
Government
Resources
Planning
Dubai Airport Free
Zone Authority
Jebel Ali Free
Zone Authority
Knowledge Village
Free Zone
Authority
DubaiNow App DHA Flagship App
Dubai Health
Booking
SMS & Email
Notifications
Customer Survey
System
Active Directory
Reporting
Dashboards
Integrations Done in 2019

9. Slide 9
CM Backend
Workflows
Medical
Fitness
Occupational
Health
Group
Occupational
Tawajod
On Boarding
/ Registration
Embalming
Resource
Pool
26 Medical
Package
Category
73 Medical
Exams
4,160
Appointment
Timeslots
190
Exam
Assignment
Logics
6,200
Mapped
Professions
244 Mapped
Nationality
Application
Statistics
Average of
6,000
Applications
Per Day
8000+ Medical
Fitness
Applications
Processed
Daily
1500+
Appointment
s Booked
Daily
1000+
Occupational
Health
Applications
Processed
Daily
150+ Addon
Exams
Purchased
Daily
5.5 Mil
Payed
Applications

10. Slide 10
Salem CM Solution Benefits in a Glance…

11. Slide 11
Main Site & Architecture
DHA private cloud

12. Slide 12
Interfaces

13. Slide 14
DR Data Synchronization

14. Slide 15
Reports (1)

15. Slide 16
Reports (2)

16. Slide 17
Next Step : Smart Salem Center
Smart
Salem
Self Service
Clinic
Paperless
Smart
Queue
Smart
Floor
Guidance
System
Facial
Recognitio
n
Iris
Recognitio
n
Automated
Vital Signs
Machines
Robotic
Phlebotom
ist
Robotic X-
Ray
Result
Processing
AI
Expected
Go-Live
Q4 - 2019
Integrations
Contact & Contact-
less POS Card
Machines
Smart Queue Floor Guidance
Princeton Iris Camera Vivotek Facial Camera
Princeton Facial & Iris
Recognition Service
Smart Glass (Electro-
Chromic Glass)
BodyO (Vital Signs
Machine)
Energium HENm Tube
Dispenser
Immersed Experience
(Digital Wall Theme
play)
Veebot Robotic
Phlebotomist
Philips X-Ray &
Cad4TB Software
Immigration 3M Scanner Emirates ID Reader

17. Therefore …

18. ConSol MENA Ltd.
Al Fattan Currency House 2
Office 1602, Level 16
P.O. Box 506621
Dubai International Financial Center
Dubai, UAE
Tel.: +971-4-5099-003
Info@consol.ae
www.consol.com