Given the social, sanitary, demographic, economic, and technological changes occurring worldwide, a community can only respond by innovating and efficiently using the right technology. We name this process Digital Transformation. Digital transformation allows a country to improve its citizens' quality of life very quickly. Let's see how. But, innovation represents changing, therefore, difficulty. In consequence, a successful digital transformation needs brilliant leadership. Which are the best practices to lead it?

1. Digital transformation: what does it mean for
Vietnam, and how to lead it to make a great profit?
Agustin Argelich
aac@argelich.com
www.argelich.com
#BETTERTHANEVER #INFINITELEARNING #DIGITALTRANSFORMATION
@Newcommunities @aargelich
Binh Duong, June 21th, 2022

2. Let’s
consider
Gaudi’s
thoughts.
Introduction to the Digital Era

3. Let’s take Gaudi’s thoughts
Everything comes from the great book of nature.

4. Networks are the nervous system of any community
The nervous system transports different kinds
of signs and orders, sounds, images, touch,
heat, cold, etc. to our brain
An IP telecommunications network transports in
a transparent way different kinds of
information: voice, data, video, control.
We have evolved from separate service-specific
networks to a single network.
We are moving on to a more efficient and
natural solution.
Our body make decisions
considering as more data as
available

5. The brain is protected by the skull,
Data Center.
Invest in Data
Center as a key
part of your
digital
infrastructure

6. Our brain is a network
We use a network:
TO THINK
#BETTERTHANEVER
#INFINITELEARNING
@Newcommunities

7. Only 10 countries in the world have already achieved 95% fiber coverage (“Passed”)
Spain: Leader In Fiber Optic To Homes In Europe
Success Key factors
• Low cost of deployment
• Good regulation: MARCO: Any carrier can use tubes and
poles from old cupper networks. Avoiding overbuilding
• Small local companies
• Government subsidiaries : PEBA
Note: Passed (available) in not the same than used (subscribed)
• Remote work
• E-health – Telemediciene
• e-learning
• e-governance
Critical applications
Fiber networks are the nervous system of the country
Key for the future and key to survive crisis
5% means 4M homes without fiber in
Spain low density rural areas

8. Europe View on Broadband Infrastructure
Promoting enhanced customer experience through neutral open access networks
Carefully selected Open Access Network situations across Europe with specific criteria
Operation Layers
Vertically
Integrated
Passive Sharing Active Sharing Complete Sharing
Retail Services
Vertically Integrated
Operators
Vertical Service
Providers
Retail Service
Provider
Retail Service
Provider
Active Layer Vertical
Infrastructure
Provider
Network Operator
Passive Layer
Infrastructure
Owner
Infrastructure
Owner
Evolution from infrastructure competition to Services Competition through Open
Access
Specialized ISPs
focussing on their
core service
business allow
neutral infra
operators deliver
their key
competence. This
creates predictable
cash flows and
enhances customer
experience.
Where Ultra Fast
Broadband infrastructure
is non existent and
overbuild risk is very low
In Rural or Semi Rural
areas with residents who
has enough purchasing
power
Where a clear potential to
critical size through
further roll out exists
Where there is a
diversified demand for an
open access broadband
infrastructure
▪ We believe following factors are important to ensure the success for an Open Access Network (“OAN”)
Over Build Risk Demographics Path to Critical Size
Diversified Demand for
an OAN
Neutral Open Access Network (“OAN”)

9. IP converging network architecture

11. 5
Industry 4.0 - System flowchart
Send data to
the portal
Process data
on real-time
Big Data Analysis
01 02 03
05
Capturing Real
Data from
sensors
Paper Research
Improve processes or procedures
06
04 Send alarm or order to
the right endpoint

12. Infant Protection
LabResults
Nurse call
Security System
Location Tracking
IT System
Monitoring
ADT System
Pager
Remote
Monitoring
Devices
Digital
Signage/
Whiteboard
Smart
Phones
Web
Wireless
Telephony
Enterprise-widedirectory,presence,
preferenceand escalation rules
Deliveryto right
endpoint
Web
Directory
Emergency
Notification
Speech
Recognition
Wireless
Telephony
Dashboard
On-site
Paging
OnCall
Alarms
Integration
E911
Nurse Call
Integration
RFID
Presence
Call Recording
Call Accounting
Operator
Console
Unified
Communications
Services
Universal
connectivity to
data sources
1. Collect the information where it occurs.
2. Apply the rules and procedures. Support decision tools.
3. Processed information is delivered to the key person wherever s/he is.
3 Steps

13. 4
Tele medicine 4 - Modules
+ Medical device
Class IIa or IIb
+ Low cost.
+ Very accurate.
+ Self measure
+ Easy to operate
+ Smartphone
App for patients.
+ Smartphone
App for family
(tutor)
+ Smartphone
app for
Physician
+ Avoiding self-
medication.
+ Process data
received from
patients.
+ Alarms to
patients, family
or Physician.
+ Biggest
database of
illness ever
build
+ Research using
standard tools.
Personal
Medical device
Comm. Patient
Physician
Family
Real - Time
monitoring
Big Data
01 02 03 04

14. Tele-assistance Solutions
Architecture

15. #BETTERFUTURE @Newcommunities @aargelich

16. I. e-government
II. e-health
III. e-commerce
IV. e-learning
V. Remote work
VI. Industry 4.0
VII. Mobility
#BETTERFUTURE @Newcommunities @aargelich
Digital Transformation
7 critical applications

17. Technology is
only a tool
Technology is
not a target
Use
technology to
create
welfare

18. Window
opportunity
When is the
right moment to
begin with
Vietnam Digital
transformation?
NOW

19. Avoiding Steps – Move directedly to the last one
Migration processes are very complex
Wired – Networks
Wireless – Networks
POT – CUPPER CABLE
NETWORKS
ANALOGE WIRELESS NETWORKS
ISDN DIGITAL TELEPHONY
2G – 3G NETWORKS
4G/5G
FIBER OPTIC NETWORKS
IP Networks / FTTH /FTTA / Cloud
Directedly to step 5

20. 19
The Lego Strategy
Only invest in what really add value
Linking POT with other existing “modules”
Big Data tools
Portal
Patient
Smartphone App

22. Education
Create Talent is the
best long-term strategy
#BETTERTHANEVER
#INFINITELEARNING
#DIGITALTRANSFORMATION
@Newcommunities
@aargelich
Mathematics and
Languages

24. Industry back to
Europe and America
A rebalance could
happen moving
investments to
Europe
Act quickly

25. Intelligent
Communities
Key indicators
#BETTERTHANEVER
#INFINITELEARNING
@Newcommunities
@aargelich

26. Leadership
The real key factor
A right leadership
#BETTERFUTURE @Newcommunities @aargelich

27. The creative process comes
interlinking seemingly
unrelated things.
#BETTERTHANEVER
#INFINITELEARNING
@Newcommunities
@aargelich
“Humans only change when
they actually realize the
consequences of not doing it.”
Why is it so difficult to
implement a change?
It’s easier to do nothing.
Dr. Mario Alonso Puig

28. It’s unlikely that “heroism”
will be defined by fighting
wars and capturing real
state, or by taking political
risk. Rather, a new heroism
will come from those who
restore heritages and build
great places for people to
live
Lou Zacharilla
ICF Co-Founder
@Newcommunities @aargelich

29. Columbus was looking for a
different route to India.
He was successful because he
was open-minded.
He was trying to optimize an
established procedure.
He thought globally.
Be open-minded, my friend
5 Skills for the digital era (I)
#BETTERFUTURE @Newcommunities @aargelich

30. As Gaudi
imagined
Barcelona’s
new Basilica,
…
… imagine the
future.
5 Skills for the digital era (II)
The power of
imagination

31. “We choose to go to the Moon in this decade and
do the other things, not because they are easy,
but because they are hard, because that goal will
serve to organize and measure the best of our
energies and skills, because that challenge is
one that we are willing to accept, one we are
unwilling to postpone (JFK)
We are not saying “if we can”, of course
we do. We are now talking about: “if
we want to”.
Willingness to innovate
July 16, 1969, at 10:30 a.m.
Apollo XI launch
5 Skills for the digital era (III)
#BETTERFUTURE @Newcommunities @aargelich

32. How do you feel?
Aligned or alienated
Leadership is to help
others understand why
it is clever to be aligned
with project objectives
5 Skills for the digital era (IV)
#BETTERFUTURE @Newcommunities @aargelich

33. You not only can, you must,
choose your attitude
Attitudes & Aptitudes
Leadership is to help others to
choose the right attitude
Leadership Skills for the digital era (V)
#BETTERFUTURE @Newcommunities @aargelich

34. Excellent organizations
“communities” don’t
believe in excellence –
only in constant
improvement and constant
change"
Tom Peters
#BETTERFUTURE #INFINITELEARNING @Newcommunities @aargelich
We must develop learning
“communities”
Agustin Argelich

35. ✓The best technology
✓The best communication
between human
✓A great knowledge of each
other
Better than ever
#BETTERFUTURE @Newcommunities @aargelich
Free download in English http://bit.ly/2GKxMrG

36. Conclusions – Take away
Education – Infinite learning
is the best long-term
strategy
Digital infrastructures are key not only to
survive a crisis but to fuel recovery and
prosperity
Leadership and good governance
is the greatest challenge

37. Agustin Argelich
Digital Technologies International Consultant
Leadership & Innovation professor
Author & Speaker
Member Think Tank Intelligent Community Forum
aac@argelich.com
www.argelich.com
@aargelich
About Me
▪ Born in Barcelona on 1963.
▪ Telecom Engineer by Polytechnical University of Catalonia and Ramon Llull
University (Barcelona)
▪ Professor of leadership at Ingenio School (Lleida University).
▪ Spanish Air Force Lieutenant.
▪ Author of Analyze, Act, Advance, a book about how to build a virtuous cycle of
hope, innovation, renewal, and continuous improvement.
▪ Principal consultant of Argelich Networks, an independent digital technology
and management consultancy boutique.
▪ For 35 years, I have been leading significant digital technology projects for
business and for public entities. Expert in telecom infrastructures and Unified
Communications and Collaboration
▪ Technological Director of the IX Paralympic Games Barcelona’92
▪ Member of the Society of Communications Technologies Consultants
International. I served as board member for 8 years, 7 as Chairman International
Affairs Committee and 2 as Vice President.
▪ Member Think Tank Intelligent Community Forum and of its international jury
awarding Intelligent Community of the year.
▪ Before Olympics, I worked as Telecom Manager in Asco Nuclear Power Plant
▪ I am active member of significant professional and civil society associations.
▪ Married with Mª Eugenia for 34 years, we are parents of 2 daughters and 4 sons.
We are grandparents of a granddaughter
www.sctcconsultants.org
www.intelligentcommunity.org
www.linkedin.com/in/agustinargelich

38. 21
Contact Info
Thank You
Don’t hesitate to contact us if you need further information.
I am here to talk with you. We wish to collaborate with you soon
aac@argelich.com
@aargelich
(+34) 934151235
Agustin Argelich
agustin.argelich
www.argelich.com
www.sctcconsultants.org
www.intelligentcommunity.org
www.linkedin.com/in/agustinargelich
Digital Technologies International
Consultant
Leadership & Innovation professor
Author & Speaker

39. Annex
Additional information

40. Multinational and
multicultural teams
working on network from
far away different
locations
The present of work is ….
Work on a
project basis
Work on a
network

41. To get a great
and disruptive
idea you must
be Renaissance

42. Stephen Covey, The 7 habits
of highly effective people
If you are
interdependent,
you are
efficient
#BETTERTHANEVER
#INFINITELEARNING
@Newcommunities
@aargelich

43. Preferred skills to face
the digital era
Communications skills, oral and writing. Social skills.
Right aptitude. Aligned with business/community objectives.
Open –mined. The power of imagination.
Nimble. Flexible.
Fundamental concepts well acquired.
ESL: English second language.
Constant improvement.
Tenacity.
Efficient. Proactive – Interdependent.

44. Preferred skills to lead
innovation
Renaissance-type. Good communicator. Good negotiator.
Innovative and
imaginative.
Able to delegate. Good at listening.
Able to link differently
in knowledge,
technologies, and
insights.
A little bad-tempered
and moderately rude.

45. Results of Digital Transformation
✓ Rapid response to incidents and alarms.
✓ Improved response times to citizens (patients) requirements.
✓ Locating the right person at the right time.
✓ Automating daily work flows, improving efficiency. Avoiding
errors.
✓ Improving team work. Facilitating the sharing of information.
✓ Access remotely to limited resources available far. Share
expensive resources.

46. Top Ten Best Practices to Lead Innovation
1. Involving representatives of the entire organization, starting with the most influential people,
from the very beginning of the process.
2. Selling the process. Dedicating resources to market the project.
3. Listening, asking, taking time with those most directly affected by the change, accompanying
them while they develop their daily work. Detecting where they have difficulties, where it hurts
them.
4. The analysis and design stages are critical. Designs must not only be accurate and correct,
but, above all, simple.
5. Knowing how to manage meetings. Watch out for large meetings, problems must be solved in
advance. Agreements are reached before starting the meetings.
6. Prioritizing one-by-one contacts. Be careful with email. It is more convenient to use the phone
or, even better, still make video calls. Always improve your own communication skills. Having a
beer, a coffee, or a glass of wine at the right moment helps.
7. Be very strict about testing systems in the laboratory and in an actual situation. Quality control
is very important. Perform load and stress tests.
8. Training should not be left for the very last moment, because it helps to sell an innovation.
Education, selling, setting up an innovative system should run parallel to the project
development and must be refreshed later.
9. Adjust the solution. Excellence can be found in the details: you have to fine-tune adjustments.
10.Celebrate the project completion, take a short break, and start again.