Diffficult Stakeholders PCA14
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Ever dealt with difficult stakeholders? Explore different options to help work with those stakeholders in order to get the job done.
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Diffficult Stakeholders PCA14
- 1. ©SeilevelAllrightsreserved Stop Being Difficult! How to Deal with Challenging Stakeholders Betsy Stockdale
- 4. ©SeilevelAllrightsreserved Difficult stakeholders can impact projects in many ways Negative Outcomes Value Miss Career Blocks Unhappy Team
- 5. ©SeilevelAllrightsreserved Agenda Types of difficult stakeholders Align stakeholders Tactics for dealing with difficult stakeholders
- 10. ©SeilevelAllrightsreserved Stakeholders who take on all forms of difficult ? ! mmmr
- 11. ©SeilevelAllrightsreserved Share stories about difficult stakeholders Therapy Time
- 12. ©SeilevelAllrightsreserved Agenda Types of difficult stakeholders Align stakeholders Tactics for dealing with difficult stakeholders
- 13. ©SeilevelAllrightsreserved Stakeholders often base their arguments on emotions Check egos Have rational conversations Find common ground
- 14. ©SeilevelAllrightsreserved Gaining consensus ! ! ! ! Positions are “what” Interests are “why”
- 15. ©SeilevelAllrightsreserved ! Gaining consensus Understand the interests …behind the positions
- 16. ©SeilevelAllrightsreserved Use business objectives to get agreement “Why” are stakeholders doing the project? What problem they are trying to solve? Copyright Seilevel BUSINESS PROBLEM BUSINESS OBJECTIVE
- 17. ©SeilevelAllrightsreserved Use business objectives to form a team What is their common goal? Copyright Seilevel
- 18. ©SeilevelAllrightsreserved Business objectives guide conversations and scope
- 19. ©SeilevelAllrightsreserved People don’t like to break commitments Get verbal commitments
- 20. ©SeilevelAllrightsreserved Engage everyone in the discussion Everyone speaks Team identifies ideas Everyone feels heard
- 21. ©SeilevelAllrightsreserved Brainstorm ideas using likes, concerns, and suggestions
- 22. ©SeilevelAllrightsreserved Agenda Types of difficult stakeholders Align stakeholders Tactics for dealing with difficult stakeholders
- 23. ©SeilevelAllrightsreserved Passive Aggressive Stakeholders Discuss privately Prioritize their concerns Ask them to help Build your own credibility
- 24. ©SeilevelAllrightsreserved Disinterested Stakeholders Tie to personal goals Value their time Emphasize project’s importance
- 25. ©SeilevelAllrightsreserved Stay calm, pause Apologize Notice body language Restate the value to the stakeholder Know when to walk away Be confident Aggressive stakeholders
- 26. ©SeilevelAllrightsreserved Indecisive Stakeholders Help improve their confidence Provide options to choose from Emphasize project’s importance Stress the team can help
- 27. ©SeilevelAllrightsreserved Stakeholders who fall under different types depending on communication mechanism Identify the styles Learn what forms of communication work When in doubt, fall back on techniques for each personality type
- 28. ©SeilevelAllrightsreserved Agenda Types of difficult stakeholders Stakeholder Alignment Tactics for dealing with difficult stakeholders
- 30. ©SeilevelAllrightsreserved Betsy Stockdale Seilevel, Inc. betsy.stockdale@seilevel.com S www.seilevel.com search: Betsy Stockdale, Seilevel @Seilevel www.facebook.com/Seilevel