Dhiraj Bist is seeking a managerial role in customer service, client relations, or operations management. He has over 15 years of experience in customer service, operations, and quality management roles for companies like Bharti Infratel, ICICI Bank, IBM Daksh, and the Uttarakhand state government. His experience includes ensuring high network uptime, managing teams, implementing processes, and analyzing reports to improve performance.
Kim Webb has over 37 years of experience in customer service roles within the insurance industry in California. She has strong organizational, communication, and customer service skills. Her background includes roles in sales support, cashier services, DMV transactions processing, and claims adjusting. She is looking to put her experience to use in a new career opportunity in the Richmond, Virginia area.
Irving J. Kelley has over 20 years of experience in customer service roles, including his current position at XPO Logistics providing customer assistance by phone regarding product deliveries and shipments. Previously, he worked at NuLink Cable handling customer inquiries about cable, phone, and internet services, and at Papp Clinic as a front desk receptionist scheduling appointments and processing payments. He also has experience as a video conference specialist at Sprint scheduling audio and video calls and handling billing and service requirements. Kelley attended Weber State University and Ogden High School.
John Buto is seeking a position that allows him to contribute and build upon a company's reputation. He has over 5 years of experience at Corix Utilities, first as a Meter Technician and then as a Fleet Coordinator where he managed a fleet of 215 vehicles. John earned a Bachelor's degree in Economics from East Carolina University and has advanced Microsoft skills along with volunteer coaching experience.
William J. O'Connor has over 25 years of experience in technical customer service and support roles. He has worked with many hardware and software vendors supporting customers in various industries. Currently seeking new opportunities, his background includes managing inventory, responding to service level agreements, installing and configuring hardware and software, and quickly resolving customer issues.
The document describes plans for two retail center projects. The first project in China will feature a mixed-use development inspired by dragon mythology and feng shui principles, providing a civic plaza and shops along a street punctuated by a courtyard with restaurants, a cinema, and hotel. The second project in Istanbul aims to serve as an urban center, with its geometry and circulation anticipating integration into the dense surrounding area to create an alternative to out-of-town retail centers. It will have landscaped areas, an underground parking garage, and pedestrian routes connecting to the city.
Kunchunjunga Apartments - Charles Korrea MumbaiAniruddh Jain
Kanchenjunga Apartments is a 27-floor, luxury apartment skyscraper located in Mumbai, India designed by architect Charles Correa and completed between 1970-1983. The building contains 32 apartments of various sizes, from 3 to 6 bedrooms each, and was one of the first in India to use a slip form construction technique. Key design aspects include maximizing views, ventilation, and protection from sun and monsoon rains through the use of verandahs wrapped around the apartments.
This document summarizes the Kanchanjunga Apartments building project in Mumbai from 1970-1974. It was designed by architect Charles Correa and consists of 27 floors of housing units. Key features include orienting the building along an east-west axis to catch sea breezes, providing each apartment with a double-height garden terrace for protection from sun and rain, and interlocking 32 different apartment designs ranging from 3-6 bedrooms. The concrete structure utilizes cantilever beams and brick masonry, drawing inspiration from traditional Indian bungalow designs to create a modern high-rise development suited for the local climate.
Kanchanjunga apartment. Passive sustainable design. Case studyAlHosn University
Charles Correa designed the Kanchanjunga Apartments in Mumbai, India between 1970-1983. The 32-story residential skyscraper features 6.3m cantilevered terraces to provide shelter from sun and monsoon rains. Correa drew inspiration from traditional Indian bungalows by incorporating deep garden verandas suspended in the air to shield the units. The building utilizes an innovative interlocking design of apartment units ranging from 3-6 bedrooms and differentiated living spaces from the external terraces.
Kim Webb has over 37 years of experience in customer service roles within the insurance industry in California. She has strong organizational, communication, and customer service skills. Her background includes roles in sales support, cashier services, DMV transactions processing, and claims adjusting. She is looking to put her experience to use in a new career opportunity in the Richmond, Virginia area.
Irving J. Kelley has over 20 years of experience in customer service roles, including his current position at XPO Logistics providing customer assistance by phone regarding product deliveries and shipments. Previously, he worked at NuLink Cable handling customer inquiries about cable, phone, and internet services, and at Papp Clinic as a front desk receptionist scheduling appointments and processing payments. He also has experience as a video conference specialist at Sprint scheduling audio and video calls and handling billing and service requirements. Kelley attended Weber State University and Ogden High School.
John Buto is seeking a position that allows him to contribute and build upon a company's reputation. He has over 5 years of experience at Corix Utilities, first as a Meter Technician and then as a Fleet Coordinator where he managed a fleet of 215 vehicles. John earned a Bachelor's degree in Economics from East Carolina University and has advanced Microsoft skills along with volunteer coaching experience.
William J. O'Connor has over 25 years of experience in technical customer service and support roles. He has worked with many hardware and software vendors supporting customers in various industries. Currently seeking new opportunities, his background includes managing inventory, responding to service level agreements, installing and configuring hardware and software, and quickly resolving customer issues.
The document describes plans for two retail center projects. The first project in China will feature a mixed-use development inspired by dragon mythology and feng shui principles, providing a civic plaza and shops along a street punctuated by a courtyard with restaurants, a cinema, and hotel. The second project in Istanbul aims to serve as an urban center, with its geometry and circulation anticipating integration into the dense surrounding area to create an alternative to out-of-town retail centers. It will have landscaped areas, an underground parking garage, and pedestrian routes connecting to the city.
Kunchunjunga Apartments - Charles Korrea MumbaiAniruddh Jain
Kanchenjunga Apartments is a 27-floor, luxury apartment skyscraper located in Mumbai, India designed by architect Charles Correa and completed between 1970-1983. The building contains 32 apartments of various sizes, from 3 to 6 bedrooms each, and was one of the first in India to use a slip form construction technique. Key design aspects include maximizing views, ventilation, and protection from sun and monsoon rains through the use of verandahs wrapped around the apartments.
This document summarizes the Kanchanjunga Apartments building project in Mumbai from 1970-1974. It was designed by architect Charles Correa and consists of 27 floors of housing units. Key features include orienting the building along an east-west axis to catch sea breezes, providing each apartment with a double-height garden terrace for protection from sun and rain, and interlocking 32 different apartment designs ranging from 3-6 bedrooms. The concrete structure utilizes cantilever beams and brick masonry, drawing inspiration from traditional Indian bungalow designs to create a modern high-rise development suited for the local climate.
Kanchanjunga apartment. Passive sustainable design. Case studyAlHosn University
Charles Correa designed the Kanchanjunga Apartments in Mumbai, India between 1970-1983. The 32-story residential skyscraper features 6.3m cantilevered terraces to provide shelter from sun and monsoon rains. Correa drew inspiration from traditional Indian bungalows by incorporating deep garden verandas suspended in the air to shield the units. The building utilizes an innovative interlocking design of apartment units ranging from 3-6 bedrooms and differentiated living spaces from the external terraces.
Mahendra Gopu has over 18 years of experience in IT roles including project management, delivery management, and client relations. He has extensive experience managing projects for clients in various countries. Some key projects he led include a loyalty management system for Idea Cellular in India, an ERP implementation for Etisalat in Egypt, and delivery of systems for British Telecom.
Digvijay Singh has over 12 years of experience in IT operations including infrastructure management, process management, team management, service desk operations, and project management. He is currently an Assistant Manager at Sysnet Global Technologies handling operations and a team of 40 engineers. His responsibilities include client relationship management, service delivery, team management, SLA agreement and management, and communication. He has experience successfully executing projects on time and within budget at Sysnet and Redington India.
Narayanan Doraiswamy is seeking technology-related job assignments with a growth-oriented organization. He has over 10 years of experience managing mission-critical financial services applications as a software engineer, programmer analyst, and manager. He has proficiency in areas like software development, project management, customer support, and application resiliency.
Satish Kumar has over 10 years of experience in operations management for BPO services. He is currently a senior manager at UV BPO Services, where he is responsible for managing teams and client relationships. Previously, he held process manager roles at Kandarp Management Services and Syncpro Solutions, where he oversaw various processes including address verification, document management, and network auditing. He has a strong track record of achieving targets within tight timelines while ensuring high quality and compliance.
Decisive, focused and result oriented professional offering 20-years exhaustive experience in Project Management, Business Analysis, SDLC, System Integration. Project Management & execution with emphasis on various Software development tools and methodology. Hand-on experience in end-user industries. Relentless problem solver, applying analytical, design & technical skills. Effective, hands-on leader with outstanding success developing tailor made business applications.
Mustafa Menaisy is an Egyptian procurement manager with over 10 years of experience. He currently works for Al Fada Cont & Gen Maints L.L.C in Abu Dhabi, where he is responsible for procurement, contract negotiation, budget management, and ensuring projects are delivered on time and on budget. Previously, he held roles as an estimating manager and senior procurement engineer for other construction companies in Abu Dhabi and Dubai. Menaisy has a bachelor's degree in architecture engineering and professional certifications in project management and construction estimating.
Sandeep Kumar has over 12 years of experience in project management, operations management, application deployment and management, process optimization, and service delivery management. He has a PMP certification and experience leading multiple global telecom projects across geographies for IBM and managing operations for Vodafone India. Some of his key responsibilities included devising project strategies and roadmaps, managing stakeholders, providing leadership, and analyzing system resources to improve efficiency. He has extensive experience handling telecom projects in India and Bhutan.
Syed Inamullah provides his resume highlighting over 6 years of experience in project and service management at IBM, including roles as Operations Delivery Manager and Team Lead. He holds an MBA from Annamalai University and a Bachelor's in Computer Science, and seeks to leverage his skills and experience in project management, client relations, and IT service delivery for a stable organization.
Luis Manuel Pimentel Ruiz is an Informatics Engineer from Guadalajara University with over 20 years of experience in IT service management roles. He has held positions such as Service Manager, Business Analyst, Support Engineer, and Project Manager. Pimentel Ruiz has extensive experience implementing ITIL best practices and leading continual service improvement initiatives to improve customer satisfaction scores. He is proficient in both English and Spanish.
Antonio Perrino has over 15 years of experience managing business technology projects and client relationships. He currently works as a Consulting Client Services Manager at Verizon, where he handles equipment orders, installations, and maintenance for Johnson & Johnson's global accounts. Previously, Perrino served as Corporate Implementation Manager at Verizon, managing projects for Fortune 500 clients, and as Manager of Implementation, overseeing a team that implemented voice, data, and internet networks. He has a track record of streamlining processes and meeting tight deadlines.
Clarita E. Pineda is seeking a facilities management role where she can utilize her 8 years of experience in facilities coordination, administration, customer service, and programming. She has experience overseeing facility work orders, budgets, and client reports. Currently she is a Facilities Coordinator at Inaya Facilities Management in Dubai where she manages staff, maintenance programs, and ensures service level agreements are met.
Amol Bhate has over 15 years of experience in technology roles, including 9 years in banking domain technology. He has experience managing projects from initiation through implementation, ensuring on-time and on-budget delivery. He is experienced in both front-end and back-end development for treasury products. Currently he works as an Associate at The Royal Bank of Scotland, where he manages technology projects, applications support, audits, and business continuity. He has experience working with teams in India, Europe, and globally.
This document contains the resume of Neerja Luthra, providing her contact information, objective, extensive work experience in telecommunications billing and market management, technical proficiencies, education credentials, and a brief personal introduction. She has over 12 years of experience in mobility VAS billing, interconnect billing, routing, and key account management. Currently she works as a Market Manager at Idea Cellular Limited, where she is responsible for international traffic routing and volume commitment management.
Aziz Khan has over 8 years of experience in project management, process reengineering, and customer interfaces. He is currently a Manager at Tata Consultancy Services where he manages a team of 13 people and has led projects involving system migrations, report development, and user acceptance testing. He aims to leverage his technical and management skills to contribute value at both the personal and organizational levels.
This document provides a summary of Rajesh Behari Mishra's professional experience and qualifications. It includes details of his educational background, work history spanning 18 years in program and project management roles, key skills and competencies, and summaries of several projects he led and managed. His experience includes managing programs and projects for clients in various industries including telecom, retail, healthcare and more.
This document contains a summary of Suman Dutta's skills and experience. It lists his contact information and outlines his 9+ years of experience in telecom billing, data analysis, and software development. It also provides details of his academic qualifications including an MCA degree and various IT certifications. His work history includes his current role as a Senior Technical Associate at Tech Mahindra and previous roles at NetConnect and Xenitis InfoTech developing applications like a call management system.
Ken Wong is seeking a director level role providing technology solutions. He has over 20 years of experience managing projects and technology teams in the banking, telecommunications, and insurance industries. Some of his key accomplishments include defining a 5-year technology roadmap that delivered business objectives, managing successful product launches, and architecting customer migration programs involving billions in daily transactions.
Ayan Chatterjee is seeking a role to utilize over 10 years of experience in the IT and insurance industries. He has expertise in project management, business analysis, and product development. Some of his skills and qualifications include PMP certification, experience developing the Navigator insurance product, and managing projects according to Agile methodologies. He is looking to advance in an organization by adding value for customers.
Arun Panwar is applying for the Project Manager position. He has 9+ years of experience in project management, technical roles, and corporate finance. He is PMP and ITIL certified with a PGDBM and BE degree. His experience includes managing projects in areas like managed services, enterprise voice, infrastructure, staging, networks, and more. He has experience defining scopes, planning, executing, controlling, and closing projects successfully.
Thomas Kelley has over 20 years of experience as a senior program/project manager in telecom, IT, regulatory, and financial services. He has extensive experience managing multimillion dollar projects from initial analysis through implementation. Key skills include customer service, billing systems, problem solving, communication, and project management methodologies. Recent work at Verizon included leading teams to redesign call center workflows, implement self-service platforms, and consolidate billing applications.
Mahendra Gopu has over 18 years of experience in IT roles including project management, delivery management, and client relations. He has extensive experience managing projects for clients in various countries. Some key projects he led include a loyalty management system for Idea Cellular in India, an ERP implementation for Etisalat in Egypt, and delivery of systems for British Telecom.
Digvijay Singh has over 12 years of experience in IT operations including infrastructure management, process management, team management, service desk operations, and project management. He is currently an Assistant Manager at Sysnet Global Technologies handling operations and a team of 40 engineers. His responsibilities include client relationship management, service delivery, team management, SLA agreement and management, and communication. He has experience successfully executing projects on time and within budget at Sysnet and Redington India.
Narayanan Doraiswamy is seeking technology-related job assignments with a growth-oriented organization. He has over 10 years of experience managing mission-critical financial services applications as a software engineer, programmer analyst, and manager. He has proficiency in areas like software development, project management, customer support, and application resiliency.
Satish Kumar has over 10 years of experience in operations management for BPO services. He is currently a senior manager at UV BPO Services, where he is responsible for managing teams and client relationships. Previously, he held process manager roles at Kandarp Management Services and Syncpro Solutions, where he oversaw various processes including address verification, document management, and network auditing. He has a strong track record of achieving targets within tight timelines while ensuring high quality and compliance.
Decisive, focused and result oriented professional offering 20-years exhaustive experience in Project Management, Business Analysis, SDLC, System Integration. Project Management & execution with emphasis on various Software development tools and methodology. Hand-on experience in end-user industries. Relentless problem solver, applying analytical, design & technical skills. Effective, hands-on leader with outstanding success developing tailor made business applications.
Mustafa Menaisy is an Egyptian procurement manager with over 10 years of experience. He currently works for Al Fada Cont & Gen Maints L.L.C in Abu Dhabi, where he is responsible for procurement, contract negotiation, budget management, and ensuring projects are delivered on time and on budget. Previously, he held roles as an estimating manager and senior procurement engineer for other construction companies in Abu Dhabi and Dubai. Menaisy has a bachelor's degree in architecture engineering and professional certifications in project management and construction estimating.
Sandeep Kumar has over 12 years of experience in project management, operations management, application deployment and management, process optimization, and service delivery management. He has a PMP certification and experience leading multiple global telecom projects across geographies for IBM and managing operations for Vodafone India. Some of his key responsibilities included devising project strategies and roadmaps, managing stakeholders, providing leadership, and analyzing system resources to improve efficiency. He has extensive experience handling telecom projects in India and Bhutan.
Syed Inamullah provides his resume highlighting over 6 years of experience in project and service management at IBM, including roles as Operations Delivery Manager and Team Lead. He holds an MBA from Annamalai University and a Bachelor's in Computer Science, and seeks to leverage his skills and experience in project management, client relations, and IT service delivery for a stable organization.
Luis Manuel Pimentel Ruiz is an Informatics Engineer from Guadalajara University with over 20 years of experience in IT service management roles. He has held positions such as Service Manager, Business Analyst, Support Engineer, and Project Manager. Pimentel Ruiz has extensive experience implementing ITIL best practices and leading continual service improvement initiatives to improve customer satisfaction scores. He is proficient in both English and Spanish.
Antonio Perrino has over 15 years of experience managing business technology projects and client relationships. He currently works as a Consulting Client Services Manager at Verizon, where he handles equipment orders, installations, and maintenance for Johnson & Johnson's global accounts. Previously, Perrino served as Corporate Implementation Manager at Verizon, managing projects for Fortune 500 clients, and as Manager of Implementation, overseeing a team that implemented voice, data, and internet networks. He has a track record of streamlining processes and meeting tight deadlines.
Clarita E. Pineda is seeking a facilities management role where she can utilize her 8 years of experience in facilities coordination, administration, customer service, and programming. She has experience overseeing facility work orders, budgets, and client reports. Currently she is a Facilities Coordinator at Inaya Facilities Management in Dubai where she manages staff, maintenance programs, and ensures service level agreements are met.
Amol Bhate has over 15 years of experience in technology roles, including 9 years in banking domain technology. He has experience managing projects from initiation through implementation, ensuring on-time and on-budget delivery. He is experienced in both front-end and back-end development for treasury products. Currently he works as an Associate at The Royal Bank of Scotland, where he manages technology projects, applications support, audits, and business continuity. He has experience working with teams in India, Europe, and globally.
This document contains the resume of Neerja Luthra, providing her contact information, objective, extensive work experience in telecommunications billing and market management, technical proficiencies, education credentials, and a brief personal introduction. She has over 12 years of experience in mobility VAS billing, interconnect billing, routing, and key account management. Currently she works as a Market Manager at Idea Cellular Limited, where she is responsible for international traffic routing and volume commitment management.
Aziz Khan has over 8 years of experience in project management, process reengineering, and customer interfaces. He is currently a Manager at Tata Consultancy Services where he manages a team of 13 people and has led projects involving system migrations, report development, and user acceptance testing. He aims to leverage his technical and management skills to contribute value at both the personal and organizational levels.
This document provides a summary of Rajesh Behari Mishra's professional experience and qualifications. It includes details of his educational background, work history spanning 18 years in program and project management roles, key skills and competencies, and summaries of several projects he led and managed. His experience includes managing programs and projects for clients in various industries including telecom, retail, healthcare and more.
This document contains a summary of Suman Dutta's skills and experience. It lists his contact information and outlines his 9+ years of experience in telecom billing, data analysis, and software development. It also provides details of his academic qualifications including an MCA degree and various IT certifications. His work history includes his current role as a Senior Technical Associate at Tech Mahindra and previous roles at NetConnect and Xenitis InfoTech developing applications like a call management system.
Ken Wong is seeking a director level role providing technology solutions. He has over 20 years of experience managing projects and technology teams in the banking, telecommunications, and insurance industries. Some of his key accomplishments include defining a 5-year technology roadmap that delivered business objectives, managing successful product launches, and architecting customer migration programs involving billions in daily transactions.
Ayan Chatterjee is seeking a role to utilize over 10 years of experience in the IT and insurance industries. He has expertise in project management, business analysis, and product development. Some of his skills and qualifications include PMP certification, experience developing the Navigator insurance product, and managing projects according to Agile methodologies. He is looking to advance in an organization by adding value for customers.
Arun Panwar is applying for the Project Manager position. He has 9+ years of experience in project management, technical roles, and corporate finance. He is PMP and ITIL certified with a PGDBM and BE degree. His experience includes managing projects in areas like managed services, enterprise voice, infrastructure, staging, networks, and more. He has experience defining scopes, planning, executing, controlling, and closing projects successfully.
Thomas Kelley has over 20 years of experience as a senior program/project manager in telecom, IT, regulatory, and financial services. He has extensive experience managing multimillion dollar projects from initial analysis through implementation. Key skills include customer service, billing systems, problem solving, communication, and project management methodologies. Recent work at Verizon included leading teams to redesign call center workflows, implement self-service platforms, and consolidate billing applications.
1. Dhiraj Bist
Dhiraj Bist
Flat # 104,
New Kanchanjunga Apartments,
Plot 1, Dwarka Sec 23,
New Delhi 75
Tel.: (Mobile) +919910933734.
E-mail: dhirajbist@gmail.com
Date Of Birth: Dec 19, 1978
Aspiring for Managerial assignments (In BPO / KPO / Customer Service / Client Relationship /
Telecom)
• Providing customers with highest uptime.
• Process Improvements by Identifying Service Delivery Gaps.
• Establish and implement operational policies, goals, objectives, and procedures.
• Manage customer expectations, SLAs
• Preventive Maintenance plans.
• Managing and developing the team.
• Project Management
• Operational management to ensure better transactional productivity and greater
customer satisfaction.
• Managing Diverse teams.
• Design and Implement New Process for the function and Measure the Process
Performance.
• Cross-Functional Team Leadership
• Interpersonal & Communication Skills.
• Manage and increase the effectiveness and efficiency of Support functions
• Excellent people manager – Persuader, influencer, leader, negotiator and
delegator.
Company : Bharti Infratel Ltd.
Department: NOC Operations
Designation: AM NOC Operations Apr 2010 – Till Date
a) Bharti Infratel has established a state of the art National Operating Center (NOC) which
provides support to the field staff with regards site outages, alarm monitoring and work
permit.
b) Ensuring higher uptime of sites for Airtel & Other OPCOs Aircel, Idea, Vodafone Tata Indicom,
DOCOMO, Unninor by keeping a close watch on the network by monitoring site outages and
proactive alarms from the sites round the clock and sensitizing the field personnel so that they
can visit the site and rectify the cause of the alarms, thus providing minimum site outages.
c) Responsible For Compliance of All Processes & Policies.
d) Ensuring that preventive maintenance is carried out on all sites by technicians and punch
points if any raised by technicians are timely closed by cluster incharges.
e) Ensuring that pre weather check are carried out at all sites and before the onset of any
weather all sites are ready.
Core Competence
Objective
Experience Overview
2. f) Reducing site’s landlord issues, by providing them with a point of contact to list down their
grievances and providing a resolution within the defined turn around time.
g) Preparing & analyzing timely WTD/MTD/Quarterly reporting on contact center key performance
indicators.
h) Ensure that the feeds from strategic partners are coming without any delay and lag.
Company : Bharti Infratel Ltd.
Department: O&M
Designation: Senior Executive Oct 2007 – Apr 2010
Operations of Bharti Infratel are spread over eleven circles with passive infrastructure assets at many
locations and requiring maintenance and servicing.
With OPEX team ensured constant touch with the Circle Operations and Maintenance team for
accurate data and analysis pertaining to R&M, AMC, Security, Rent and Fuel. Also ensured timely
planning and maintenance is carried out for critical assets like DGs and ACs.
Prepared & analyzed WTD/MTD/Quarterly reports on operating expenditure.
Rollout & Implemented CRM product developed for the resolution of the Site Owners across the 11
Circles of Bharti Infratel.
Responsibilities:
a) Delightful customer experience and enhance customer intention to stay by resolving
complaints and issues and CRM adherence.
b) Compliance and Reliability Process.
c) Timely response to all the queries raised, by Site Owners, throughout the circles.
d) Calibration between different departments, for issues that needed to be solved by more that
one department.
Company : ICICI Bank
Department: Regional Processing Center
Designation: Senior Bank Officer May 2006 – Oct 2007
Responsibilities:
a) Redress customer needs pertaining to DDs, cheque deposits & general information.
b) Lodging of High Value cheques (Above 1 Lakh)
c) Verification of cheques for Outward clearing.
d) Uploading of the encode-able files sent by the vendor who collects cheques on our behalf.
e) Speed and accuracy of transactions.
f) To co-ordinate with Branch Managers, Personal Bankers, Relationship Managers for transaction
resolution.
g) Providing quality of experience that will ensure retention and positive word-of-mouth.
Company: IBM Daksh BTO Pvt Ltd.
Project: YAHOO! –
Department: Quality (Yahoo!)
Designation: Quality Leader Sept 2001 to Apr 2006
Ensured quality drive and achieving high C-Sat scores for Yahoo! Non-Tech tem.
Page 2
3. Responsibilities:
a) Doing quality reviews for the responses sent by the team.
b) Leading C-SAT improvement activities, which included identification of low-performers and
preparing their improvement programs.
c) Scheduling and Presiding weekly conference calls with the client. To discuss any on-going
issues of bugs and trends.
d) Arranging for and presiding fortnightly property meetings to discuss new updates.
e) Preparing fortnightly online assessments for the agents to improve product understanding.
f) Product Trainer for Yahoo! Games, Yahoo! Bookmarks, Yahoo! By Phone, Yahoo! Bulk Mail and
Yahoo! Mail Abuse.
g) Calibration calls with Yahoo to streamline quality process.
h) Training curriculum. Product improvement exercises. Gathering product suggestions and data
from users and agents to improve upon the services and products.
Organization: Uttrakhand State Government.
Designation: Accounts Executive Aug 1999 to Sept 2001
a) As Cashier in the Tax Department of the Municipal Corporation.
b) As Billing Clerk where I had to make the bill for the area allotted to me. It also gave me a
chance to deal with the public face to face, when they came to us with their problems if any
about the yearly assessments of their homes.
c) Maintaining and Keeping Daily Ledger.
d) Making the pay bill of all the Departments of the Municipal Corporation of Dehradun.
Advanced Diploma in Software Application from STG, Dehradun
Commerce Graduate, H.N.B. Garhwal University Dehradun, Year 1996 – 1999
Class XII (ISC) St. Joseph’s Academy, Dehradun, 1995 – 1996
Class X (ICSE) St. Joseph’s Academy, Dehradun, 1993 – 1994
Dhiraj Bist
Page 3
Academic Chronicle