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The business analyst plays a crucial role in ensuring projects meet customer needs by investigating current business processes, evaluating improvement options, and documenting requirements and solutions. The passage describes the role of a business analyst in a business process improvement project in the financial industry. It involved business analysis, project management, and change management. The business analyst identified areas for improvement, worked with stakeholders on implementation, coordinated user testing, and ensured the technology team fixed bugs. The overall goal was to deliver a product meeting customer expectations through a combined team effort focused on both project objectives and customer needs.
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df1.docx
- 1. The business analyst plays a very crucial role in the success of a project. Business analysts may perform various roles, depending on the organization and the type of change to be implemented. Whatever roles they perform, it is connected with ensuring projects meet the needs of intended customers. The primary role of a business analyst is to investigate current business processes, evaluate the options for improvement, and document the requirements and solutions for such business systems or process improvement I currently consult on business process improvement in the financial industry. My role in the engagement encompasses various aspects including business analysis, project management, and change management. I wear the business analyst cap when I engage in the investigation and the identification of areas for improvement of the company’s business processes and cooperate with the stakeholders to implement the future state. This also extends to coordinating the users in conducting user acceptance tests and working with the technology team to fix bugs. The overall objective of this effort is to deliver a valuable product that meets customer expectations. While the project manager focused most of my efforts at achieving the project scope, time, and cost objective, I was focused on driving the project to deliver a product that meets customers' needs. This combined team effort is what made the project a sustainable success. Reference Paul, D., & Cadle, J. (2020). Business analysis (4th ed). British Computer Society Swindon, United Kingdom