The document outlines the requirements and instructions for Assignment 12 in the CEN4722 course, focusing on a heuristic evaluation of an app's design and functionality. It includes guidelines for conducting user interviews, assessing usability and interaction, and recommendations for improvements. Extra credit can be earned by redesigning a storyboard based on the evaluation findings.

1. Freddy
Agredo
CEN4722 – Assignment 12
Product Development Lifecycle
Part 5 of 5
Assignment 12 - Page 520

2. CEN4722 – Assignment 12
Instructions
Assignment 12 - Page 520
Read through the assignment. You are responding to Section a for this assignment.
If you wish extra credit please also do Section b.
Please use this template. You may add slides to this presentation and include
graphics and pictures, but please do not delete any of the slides.
Check out the Illustrations tab including the shapes & smart art to assist you.
You will be graded on this assignment and it will also be 1/5 of your final project grade.
I hope you have enjoyed this course!

3. CEN4722 – Assignment 12 a
Heuristics
 Ask regular users and experts about reliability
and stability of the app platform
 Perform an open interview session of questions
with at least five people
 Design the final questionnaire to evaluate app
 Include a task to complete using the app

4. CEN4722 – Assignment 12 a
Heuristics
 Usability
o All information needed for the event is visible as far as it can be represented on
the screen
o The goal of buying a ticket is achieved with efficiency and satisfaction
 Interaction
o App works like any other app know in the market and it is easy to understand
by any user
o Tasks requested are performed with consistency and free of errors

5.  Human computer interaction
o App is receptive to buyer’s needs
o App provides tips, help and documentation
o App returns quick answers with accuracy
o The information received matches the expectations
 Credibility
o App is safe, convenient and convincing for future use
o Customers find what they are looking for
CEN4722 – Assignment 12 a
Heuristics

6.  Design
o Colors are eye-catching and improve the visibility of letters and buttons
o Task flow is strong and provides quick or dynamic feedback
o Appropriated balance between context and graphics
 Practical
o Software application is stable and can be used by people of any educational
background
o It is easy to know where are you located within the app
CEN4722 – Assignment 12 a
Heuristics

7. CEN4722 – Assignment 12 a
Heuristic Evaluation
 Site is not aesthetically pleasing
o Too many information
o Buttons and banners are confused
o A better color studio is suggested
 Buying action can be lost if user clicks on the wrong link
o Make purchasing procedure more interactive
o Keep track of user actions in app
 Customer support misses some important features
o Include double check approval for payment and cancel transaction
o Easy access links to contact support by email or web form

8. CEN4722 – Assignment
12 b
Redesigned Prototype -
Storyboard
Extra Credit!! – based on your
heuristic evaluation, redesign the
storyboard you created in Part 2 of this
assignment (Chapter 11, page 426,
Assignment b(i).
Note what changes you Made.

9. Works Cited:
Kurosu, Masaaki. "17th International Conference, HCI International 2015, Los
Angeles, CA, USA, August 2-7, 2015, Proceedings, Part I." Human-Computer
Interaction: Design and Evaluation. Switzerland: Springer International, 2015.
263-267. Print.
Preece, Jenny, Yvonne Rogers, and Helen Sharp. "Chapter 15: Evaluation:
Inspections, Analytics, and Models." Interaction Design: Beyond Human-
Computer Interaction. Fourth ed. Chichester: John Wiley & Sons, 2005. 568.
Print.
Stone, Deborah L., Carline Jarrett, Mark Woodroffe, and Shailey Minocha. "Chapter
27: Variations and More Complex Evaluations." User Interface Design and
Evaluation. Amsterdam: Morgan Kaufmann, 2005. 704. Print.