The document outlines the instructions for Assignment 8 in the CEN4722 course, focusing on the product development lifecycle. Students are required to address user needs, conduct task analysis, and outline use cases for an online ticket purchasing facility. Emphasis is placed on maintaining the provided presentation structure while incorporating visuals, as this assignment contributes significantly to the final project grade.

1. Freddy Agredo
CEN4722 – Assignment 8
Product Development Lifecycle
Part 1 of 5
Assignment 8 - Page 383 & 384

2. CEN4722 – Assignment 8
Instructions
Assignment 8 - Page 383 & 384
Read through the assignment. You are responding to Sections a, c, and d only.
Please use this template. You may add slides to this presentation and include
graphics and pictures, but please do not delete any of the slides.
Check out the Illustrations tab including the shapes & smart art to assist you.
You will be graded on this assignment and it will also be 1/5 of your final project grade.

3. CEN4722 – Assignment 8 a
 Identify the user needs for this online facility.
1. Buy tickets faster
2. Intuitive
3. Preference to pick best seat locations
4. User friendly
5. Detailed information about event
6. Lower prices
7. Save time
8. Secure transaction
9. Fair fees
10.Easy return and cancellation policy
11.Customer service
12.Extra options to purchase items related
13.Reviews of event, synopsis and rating system

4. CEN4722 – Assignment 8 c
Task Analysis
Assignment 8 - Page 383 & 384
Look at figure 10.15 on page 381 to see how your task analysis should look.
Select Event
Select
Date
Select
Price
Select
Seat
Number
of Tickets
Payment
Details
Shipping
Options
Confirm
Order

5. CEN4722 – Assignment 8 d
Use Case
User Intention
 Find desire event
 Obtain ticket at best location
 Supply required information
 Get tickets at venue entrance or
mail address
System Responsibility
 Request date and price range
 Offer seat availability
 Book ticket
 Verify identity
 Take payment
 Send confirmation by email
 Prepare tickets for delivery
Assignment 8 - Page 383 & 384
Look at activity 10.5 on page 380 to see how your use case should look.

6. Sources:
Diaper, Dan, and Neville Stanton. "One Goal, Many Tasks, Many Devices."
The Handbook of Task Analysis for Human-Computer Interaction. Boca
Raton: CRC, 2003. 539-45. Print.
Mori, Giulio, Fabio Paterno, and Carmen Santoro. "CTTE: Support for
Developing and Analyzing Task Models for Interactive System Design."
IEEE Transactions on Software Engineering 28.8 (2002): 797-813. The
Human-Computer Interaction Group. IEEE, 01 Aug. 2002. Web. 14
Nov. 2015. <http://hiis.isti.cnr.it/attachments/publications/2002-A0-
45_0.pdf>.
Preece, Jenny, Yvonne Rogers, and Helen Sharp. "Chapter 2: Understanding
and Conceptualizing Interaction." Interaction Design: Beyond Human-
Computer Interaction. Fourth ed. Chichester: John Wiley & Sons,
2005. 584. Print.