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The human part of
(biz)devops-
everyone`s responsibility for the
team culture
@devopsdays Ljubljana from 3rd to 4th april 2015
by
Sabine Bernecker-Bendixen
www.sof-IT.de
@SabineBendixen
Sonntag, 19. April 15
About me!
Sabine Bernecker-Bendixen
more than 20 years
experience in teaching
people in:
communication skills
soft skills
teamwork & team culture
new art of leadership
helping teams to solve
“human“ problems &
misunderstandings
neither dev - nor ops
Sonntag, 19. April 15
Think outside the box!
Focus on the human factor!
sof-IT: soft skills for employee in IT
LaaS: Leadership as a Service
Sonntag, 19. April 15
Let`s take a dip together into
the world of nerds and geeks
Sonntag, 19. April 15
Success of projects
„Soft Skills for software
developers“
by Uwe Vigenschow, Björn
Schneider & Ines Meyrose
dpunkt.verlag
“Projects rarely fail
because of technical issues....Far more
often the reasons for failure seem to
be
related to the topic of soft skills.
The education of software
specialists includes a lot of technical
content,
but less questioning techniques,
conflict management and
communication models.“
Sonntag, 19. April 15
What has happened so far?
- playing with stereotypical thinking
- raising biases on all sides of stakeholders
Sonntag, 19. April 15
Stereotypical thinking
is everywhere...
men - women
different
nationalities
different professions
people from IT - The
Others
(biz) - dev - ops
...in both / all directions!
Sonntag, 19. April 15
Diversity is beautiful!
The more
different people
of different professions
you bring together,
the more biases will appear!
Sonntag, 19. April 15
Define the differences between devs
and ops in your team concerning
their tasks and the abilities needed
to meet the requirements!
Sonntag, 19. April 15
Commitments & values for
a working team culture
§ 1 Welcome diversity
Develop a positive attitude
according to diversity!
Diversity is a unique
opportunity for success
because of the numerous
point of views gathered in
one single team!
Sonntag, 19. April 15
The only useful attitude in a
team:
I am okay - you are okay!
Thomas A. Harris / American psychiatrist and author
Sonntag, 19. April 15
Commitments & values for
a working team culture
§ 1 Welcome diversity
§ 2 I am okay - you are
okay
No matter what
education, experiences
and positions we have,
we meet at eye-level!
Sonntag, 19. April 15
Be the leader of your
own inner team!
whether you say „I
can“ or „I can´t“ - you
will be right!
it is your inner team
which determines
your attitude
your attitude is the
key to the self-
fulfilling prophecy - in
success and in failure
Be the leader of your
own inner team!
xxxxxxxxxxxxxxxx
Sonntag, 19. April 15
The most popular bias:
Developers cannot
communicate!Sonntag, 19. April 15
Whenever at least two people get in contact with each
other,
- face-to-face, by phone or mail -
they are always communicating - even by saying
NOTHING!
5 axioms of communications / Paul Watzlawick
Sonntag, 19. April 15
How communication
works
We receive a message:
verbal / nonverbal; written / spoken
Immediately we start our interpretation of this
message:
depending on our experience with this sender, this topic, our wishes / expectations / fears,
the circumstances, our mood....
According to our own interpretation of the message:
We REACT!
The loop!Sonntag, 19. April 15
It is all about the side on which we communicate -
as sender AND as receiver!
Sending and receiving on different sides mostly leads
to misunderstandings!
Sonntag, 19. April 15
How to avoid
misunderstandings and
conflicts
as sender give interpretation aid
to point out what you really
mean - precise formulations
as receiver ask precise questions
before starting your
interpretations
give feedback about what you
have understood and what you
feel about it
listen and observe carefully and
openly
Sonntag, 19. April 15
Commitments & values for
a working team culture
§ 1 Welcome diversity
§ 2 I am okay - you are
okay
§ 3 Precise communication
§ 4 Ask questions
§ 5 Feedback is good!
Sonntag, 19. April 15
Absolute respect and tolerance
are basic values to each team!
Sonntag, 19. April 15
Commitments & values for
a working team culture
§ 1 Welcome diversity
§ 2 I am okay - you are
okay
§ 3 Precise communication
§ 4 Ask questions
§ 5 Feedback is good!
§ 6 Respect and tolerance
as basic values
Sonntag, 19. April 15
Give appreciation to all
stakeholders
a „thank you“ is a magical formula
Sonntag, 19. April 15
Commitments & values for
a working team culture
§ 1 Welcome diversity
§ 2 I am okay - you are
okay
§ 3 Precise communication
§ 4 Ask questions
§ 5 Feedback is good!
§ 6 Respect and tolerance
as basic values
§ 7 Appreciation!
Sonntag, 19. April 15
Everyone is responsible for
keeping commitments
everyone is
responsible for
keeping
commitments to
themselves and to
others
LaaS - like a
lighthouse a leader
gives orientation to
the team and has a
good overview of the
actual situation
Sonntag, 19. April 15
Commitments & values for
a working team culture
§ 1 Welcome diversity
§ 2 I am okay - you are
okay
§ 3 Precise communication
§ 4 Ask questions
§ 5 Feedback is good!
§ 6 Respect and tolerance
as basic values
§ 7 Appreciation!
§ 8 Implement a human-centered leadership like LaaS
Sonntag, 19. April 15
Don´t forget:
A working team
culture is a delicate
and agile process!
Sonntag, 19. April 15
It takes some time to
develop and
implement it....
Sonntag, 19. April 15
...and you have to
work on it day by
day - all of you!
Sonntag, 19. April 15
Thank you for your
attention!
Sonntag, 19. April 15

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Dev opsdays ljubljana sabine bernecker-bendixen-human part of (biz)devops kopie

  • 1. The human part of (biz)devops- everyone`s responsibility for the team culture @devopsdays Ljubljana from 3rd to 4th april 2015 by Sabine Bernecker-Bendixen www.sof-IT.de @SabineBendixen Sonntag, 19. April 15
  • 2. About me! Sabine Bernecker-Bendixen more than 20 years experience in teaching people in: communication skills soft skills teamwork & team culture new art of leadership helping teams to solve “human“ problems & misunderstandings neither dev - nor ops Sonntag, 19. April 15
  • 3. Think outside the box! Focus on the human factor! sof-IT: soft skills for employee in IT LaaS: Leadership as a Service Sonntag, 19. April 15
  • 4. Let`s take a dip together into the world of nerds and geeks Sonntag, 19. April 15
  • 5. Success of projects „Soft Skills for software developers“ by Uwe Vigenschow, Björn Schneider & Ines Meyrose dpunkt.verlag “Projects rarely fail because of technical issues....Far more often the reasons for failure seem to be related to the topic of soft skills. The education of software specialists includes a lot of technical content, but less questioning techniques, conflict management and communication models.“ Sonntag, 19. April 15
  • 6. What has happened so far? - playing with stereotypical thinking - raising biases on all sides of stakeholders Sonntag, 19. April 15
  • 7. Stereotypical thinking is everywhere... men - women different nationalities different professions people from IT - The Others (biz) - dev - ops ...in both / all directions! Sonntag, 19. April 15
  • 8. Diversity is beautiful! The more different people of different professions you bring together, the more biases will appear! Sonntag, 19. April 15
  • 9. Define the differences between devs and ops in your team concerning their tasks and the abilities needed to meet the requirements! Sonntag, 19. April 15
  • 10. Commitments & values for a working team culture § 1 Welcome diversity Develop a positive attitude according to diversity! Diversity is a unique opportunity for success because of the numerous point of views gathered in one single team! Sonntag, 19. April 15
  • 11. The only useful attitude in a team: I am okay - you are okay! Thomas A. Harris / American psychiatrist and author Sonntag, 19. April 15
  • 12. Commitments & values for a working team culture § 1 Welcome diversity § 2 I am okay - you are okay No matter what education, experiences and positions we have, we meet at eye-level! Sonntag, 19. April 15
  • 13. Be the leader of your own inner team! whether you say „I can“ or „I can´t“ - you will be right! it is your inner team which determines your attitude your attitude is the key to the self- fulfilling prophecy - in success and in failure Be the leader of your own inner team! xxxxxxxxxxxxxxxx Sonntag, 19. April 15
  • 14. The most popular bias: Developers cannot communicate!Sonntag, 19. April 15
  • 15. Whenever at least two people get in contact with each other, - face-to-face, by phone or mail - they are always communicating - even by saying NOTHING! 5 axioms of communications / Paul Watzlawick Sonntag, 19. April 15
  • 16. How communication works We receive a message: verbal / nonverbal; written / spoken Immediately we start our interpretation of this message: depending on our experience with this sender, this topic, our wishes / expectations / fears, the circumstances, our mood.... According to our own interpretation of the message: We REACT! The loop!Sonntag, 19. April 15
  • 17. It is all about the side on which we communicate - as sender AND as receiver! Sending and receiving on different sides mostly leads to misunderstandings! Sonntag, 19. April 15
  • 18. How to avoid misunderstandings and conflicts as sender give interpretation aid to point out what you really mean - precise formulations as receiver ask precise questions before starting your interpretations give feedback about what you have understood and what you feel about it listen and observe carefully and openly Sonntag, 19. April 15
  • 19. Commitments & values for a working team culture § 1 Welcome diversity § 2 I am okay - you are okay § 3 Precise communication § 4 Ask questions § 5 Feedback is good! Sonntag, 19. April 15
  • 20. Absolute respect and tolerance are basic values to each team! Sonntag, 19. April 15
  • 21. Commitments & values for a working team culture § 1 Welcome diversity § 2 I am okay - you are okay § 3 Precise communication § 4 Ask questions § 5 Feedback is good! § 6 Respect and tolerance as basic values Sonntag, 19. April 15
  • 22. Give appreciation to all stakeholders a „thank you“ is a magical formula Sonntag, 19. April 15
  • 23. Commitments & values for a working team culture § 1 Welcome diversity § 2 I am okay - you are okay § 3 Precise communication § 4 Ask questions § 5 Feedback is good! § 6 Respect and tolerance as basic values § 7 Appreciation! Sonntag, 19. April 15
  • 24. Everyone is responsible for keeping commitments everyone is responsible for keeping commitments to themselves and to others LaaS - like a lighthouse a leader gives orientation to the team and has a good overview of the actual situation Sonntag, 19. April 15
  • 25. Commitments & values for a working team culture § 1 Welcome diversity § 2 I am okay - you are okay § 3 Precise communication § 4 Ask questions § 5 Feedback is good! § 6 Respect and tolerance as basic values § 7 Appreciation! § 8 Implement a human-centered leadership like LaaS Sonntag, 19. April 15
  • 26. Don´t forget: A working team culture is a delicate and agile process! Sonntag, 19. April 15
  • 27. It takes some time to develop and implement it.... Sonntag, 19. April 15
  • 28. ...and you have to work on it day by day - all of you! Sonntag, 19. April 15
  • 29. Thank you for your attention! Sonntag, 19. April 15