User 1 wants a booking tool that provides the most relevant tasks depending on proximity to their trip to make travel easier. User 2, a travel risk manager, wants alerts on at-risk travelers and the ability to take direct action from any device. User 3, a trip approver, needs access to approval requests to quickly respond before fares change and trips are at risk. User 4, a travel manager, wants easy switching between accounts to properly manage region-specific tasks.

1. Problem Statements
Design Thinking Workshop
December 2018
Corinne DiGiovanni

2. PAGE 2
User 1: Self Booker
“As a Self Booker my needs change depending on how close I am
to my trip timeline and I want access to the most relevant task that
will help make my travel easier.”

3. PAGE 3
User 2: Travel Risk Manager
“As a TM, I need to be alerted and see how many travelers are at
risk and I need to be able to take action directly from my device
whenever and wherever.”

4. PAGE 4
User 3: Trip Approver
“As an Approver I need to have access to my travelers’ approval
requests so I can quickly provide an answer before their fare
changes and they could be at risk to lose their trip.”

5. PAGE 5
User 4: Travel Manager
“As a Travel Manager I need to easily switch my ESI/POS accounts
so that I can properly manage tasks that directly affect my specific
region.”