This document provides an overview of the design thinking process. It explains that design thinking is both an ideology and process that takes approaches designers use to solve complex problems in a user-centric way. The design thinking process involves 5 key phases - empathizing to understand users, defining the problem, ideating potential solutions, prototyping ideas, and testing prototypes with users. Each phase utilizes various tools to gather insights, generate ideas, and refine solutions into prototypes to solve "wicked problems" in an innovative way focused on the end user.