The document summarizes the author's experience taking public transportation in Bratislava and provides suggestions for improving the design of information stickers about SMS tickets. The author struggled to read a sticker about SMS tickets placed outside the bus. This led the author to ponder how passengers are supposed to read this important information. The summary proposes redesigning the stickers so the most important information is visible from a distance and placing new stickers with SMS ticket information inside the bus for easier access. This simple redesign could improve the customer experience and reduce stress for passengers.