Training document

1. Copyright © 2020 BSI. All rights reserved
Copyright © 2020 BSI. All rights reserved
Smarter Suffolk
Knowledge Share Platform Demonstration
Justin Fielder
Knowledge Solutions - Consultant
Copyright © 2020 BSI. All rights reserved

2. Copyright © 2020 BSI. All rights reserved
Smarter Suffolk - Knowledge Share Platform
• Purpose
• Structure
• Making good use
• Use of chat function to raise
questions
• Adding content (news/topic/forum discussion)
• Adding documents
• Adding tags
• Adding an event
• Providing Personal profile update
• Terms of use and privacy polcy
• Role of moderator and administrator
2

3. Copyright © 2020 BSI. All rights reserved
Purpose and Forum Structure
3
Our mission is to examine
smart technology capability
across Suffolk’s urban and
rural environment. Exploring
themes of connectivity,
smart use of data, digital
adoption and innovation to
transform and revolutionise
service delivery.
Briefing
Purpose:
• Walk around
the
knowledge
share portal
• How to use it
• How to
contribute to
it
Anticipated
impact:
• Knowledge
sharing
• Profile
raising
• ‘Chewing
challenges’

4. Copyright © 2020 BSI. All rights reserved
Registration
• Enter you email and preferred user name
• Accept terms of use
• Membership request is sent to forum administrator for approval
• Once approved – forum issues a code to enable login – using your
registered email address and user name
4

5. Copyright © 2020 BSI. All rights reserved
Home page and
• Once registered – you will be
directed to a home page.
• Access to ‘user guides’ and info
about forum sections
• Quick link to news section
• Quick link to business profiles
section
5

6. Copyright © 2020 BSI. All rights reserved
Manage your Profile
• Hover your user
roundel to display
your summary
profile information.
• Click on your user
roundel to go to
your profile page.
• Click edit profile in
top right hand
corner.
• Add or edit your
own personal
details.
• Add background
and interest in the
forum.
• See who has
viewed you or your
activity.
6

7. Copyright © 2020 BSI. All rights reserved
Adding Forum Content
1. On the forum page - click ‘Create’ and
choose ‘Topic' button or select ‘Start
new topic.
2. Then select the forum in which you wish
to post from the drop down menu.
3. Add your topic title and then select one
or more tags from the pre-selected list of
tags from the drop down menu.
4. Enter the text and images you wish to
use (if necessary) into the topic body
editor field.
5. Dialogue box includes an on screen editor
- simple text formatting and presentation
editor plus option to attach files or
graphics.
6. Once you are happy with the content
then press the 'Submit topic' button
and your content will be live!
7

8. Copyright © 2020 BSI. All rights reserved
Adding Other Content
1. Click ‘Create’.
2. Choose the relevant button for news,
announcement or event etc
3. News follows similar process for forum
topics.
4. Add your title and then select one or more
tags from the pre-selected list of tags from
the drop down menu.
5. Enter the text and images you wish and on
screen editor Once you are happy with the
content then press the 'Submit topic’
6. Event brings up a calendar view – with start
(date/time), end (date/time) and topic. You
can add description and again attach files
or photos plus specify a location.
7. Once happy press ‘Submit an event’ for
calendar
8

9. Copyright © 2020 BSI. All rights reserved
Contributing to Discussion
1. Select forum
2. Choose a discussion thread
3. View previous comments
4. Select ‘Reply to this topic’
either as red button or in
dialogue box below thread –
bring up an onscreen text
editor
5. Click submit ‘Reply’
6. You can also choose to follow
or hide topic
9

10. Copyright © 2020 BSI. All rights reserved
Using Tags and Search Function
• ‘Tags’ are key words/phrases that
can be applied to posts whether as
topic, news or event.
• Clicking an individual ‘tag’ brings up
all activity related to that tag
• The search bar
allows for a free text
search on specific
words
• Results can be
filtered by a range
of options
10

11. Copyright © 2020 BSI. All rights reserved
Management and Moderation
• Disclaimer - Views
expressed….
• are not representative of Suffolk
County Council or its partners.
• re expected to be professional
and appropriate
• Terms of use – agreed to upon
registration.
• Administrator/Moderators
• role to oversee forum use and
ensure appropriate content
• Privacy policy, cookie policy
and accessibility statement –
see footer links
11

12. Copyright © 2020 BSI. All rights reserved
Copyright © 2020 BSI. All rights reserved
12