Demo presentation aaron
- 1. WELCOME TO SCOREBUDDY AMODERN APPROACH FOR CONTACT CENTRE PROFESSIONALS.
- 2. 1. Introduction /About Scorebuddy 2. Recap of initial call 3. Scorebuddy platform demonstration 4. Next steps 5. Question & Answers The agenda for today
- 3. Voted “Best contactcentre technology” by industry professionals on CallCentreHelper.com Quality assessing 80,000+ agents across 20 countries each month 8 years in operation The parent company (Sentient Solutions) developing software for the last 18 years 8 EIGHT YEARS About Scorebuddy… Some of our happy customers.
- 4. … the wonderfulbenefits of using Scorebuddy Scorebuddy helps you to take Quality to the next level Time & Money savings Dramatically reduce the time spent evaluating staff & preparing reports. Mitigate Risk Track compliance to avoid expensive penalties and protect your brand. Improve engagement and build a deeper understanding of your teams performance Agent EngagementEliminate Spreadsheets Empower Team Leaders Remove Human Error Say goodbye to Inflexible, laborious spreadsheets with no analysis or historical data/ Improve consistencies and reliability in your reports and evaluations. Improve consistencies and reliability in your reports and evaluations. Actionable Data Spot QA trends and make smarter, data driven decisions
- 5. Overview • 8 people Quitea new contact centre Calls/Emails Project Goals Use excel • Ideally, you would like a more streamlined process that removes a lot of the manual reporting and feedback, thus freeing up more time to be spent elsewhere • Team reporting, individual trend and team trend analysis • Easy edit on scorecard Recap of the initial call “A dashboard that provided instant feedback directly to agents was another major reason for selecting Scorebuddy” – Linda Matthijs – 5CA
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- 7. Project Timeline Timeline basedon existing customers Activity Date Completed 1. Product demonstration Today 2. Proposal sent & Set up on trial Today 3. Build a scorecard & Add in 1 team 22nd July 4. Add in 2nd Team & Score both teams 29th July 5. Use Reporting functions Friday, August 2nd 6. Trial end Tuesday, August 6th D - Day Wednesday, August 7th Onboarding training Thursday, August 8th
- 8. Scorebuddy Packages Essentials EliteEnterprise Gives you the core features you need to streamline the gathering and evaluation of QA data • Build and evaluate scorecards • Calibration • Basic reporting • Root cause analysis • Customer care Delivers agent engagement like never before. Get a 360-degree view displaying Customer Sentiment side by side with QA scores • All Essential package features included • Agent & Supervisor dashboards • CSAT & NPS Survey* • InMail • Goal setting • Zendesk integration A high impact suite of sophisticated tools for any expanding or multi- location organizations • All Essential & Elite package features included • Analytics (Trend analysis reporting) • Data export • Assigned account manager • Salesforce integration • Single Sign On: SSO *Surcharge apply for all completed survey
- 9. Scorebuddy Pricing The belowpricing is based on an estimated number of users provided on initial call, the below plan allows access for 310 users: Package Essentials Elite Enterprise Cost per agent per month € 3.71 € 5.37 € 8.92 Cost for 1500 users per month € 5,565 € 8,055 € 13,378
- 10. THANK YOU FORYOUR TIME If you have any questions, please don’t hesitate to get in touch. Looking forward to working with you! Presented by Aaron Mulville (Account Executive) e: amulville@scorebuddyqa.com p: +353 1 4100 730 w: scorebuddy.com