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The main priority is to meet your requirement and exceed your expectations by providing business solutions that are intelligent and adaptive your working environment. Quality of work and timeframe is of utmost importance to us.
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Simplifying your success is more than just a phrase to us. Rather, it is the ethos that has driven us on a wonderful journey to simplifying business success. By simplifying business software.
WHAT WE DO
We have a highly skilled team of developers that are passionate when it comes to developing new frontiers. We analyse, we discuss and march forward with a game plan. The purpose is to develop softwares that are smart, dependable and of value.
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The main priority is to meet your requirement and exceed your expectations by providing business solutions that are intelligent and adaptive your working environment. Quality of work and timeframe is of utmost importance to us.
OUR MISSION
Simplifying your success is more than just a phrase to us. Rather, it is the ethos that has driven us on a wonderful journey to simplifying business success. By simplifying business software.
WHAT WE DO
We have a highly skilled team of developers that are passionate when it comes to developing new frontiers. We analyse, we discuss and march forward with a game plan. The purpose is to develop softwares that are smart, dependable and of value.
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- Identify time spent on tickets
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- Apply global filters for all widgets in a report
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The purpose of this presentation is to present what we believe is a new resource management model for many services companies, answering the growing concerns and complexities that surround the process today. We hope the following will serve as a framework for change. To watch the presentation with audio, follow this link: https://hubs.ly/H08_XHK0
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We understand finding and implementing new technology solutions can be hard, costly and risky.over help New Zealand businesses identify and improve operations inefficiencies through off-the-shelf SaaS software, system improvements and streamlining processes.
This presentation will discuss the five most critical metrics that every project-based business needs to have readily available, and how to calculate them, so you can turn your data into decisions. To watch the presentation with audio, follow this link: https://hubs.ly/H08_TzK0
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Selecting the right Computer Assisted Audit Tool may appear to be a huge undertaking; however, following a systematic approach eases the burden. The right approach minimizes the risk of selecting a product that might not fit into your organization, which could impair your function as it sits underutilized or on the shelf. While point and click visual style tools are settling into the market, many auditors rely on the legacy step-by-step software tools such as ACL, IDEA, Excel and “add-on” tools.
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Field Employee Tracking System| MiTrack App| Best Employee Tracking Solution|...informapgpstrackings
Keep tabs on your field staff effortlessly with Informap Technology Centre LLC. Real-time tracking, task assignment, and smart features for efficient management. Request a live demo today!
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👉👉 Click Here To Get More Info 👇👇
https://sumonreview.com/ai-pilot-review/
AI Pilot Review: Key Features
✅Deploy AI expert bots in Any Niche With Just A Click
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✅No setup or configuration; use your voice (like Siri) to do whatever you want.
✅You Can Use AI Pilot To Create your version of AI Pilot And Charge People For It…
✅ZERO Manual Work With AI Pilot. Never write, Design, Or Code Again.
✅ZERO Limits On Features Or Usages
✅Use Our AI-powered Traffic To Get Hundreds Of Customers
✅No Complicated Setup: Get Up And Running In 2 Minutes
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Science gateways allow science and engineering communities to access shared data, software, computing services, and instruments. Science gateways have gained a lot of traction in the last twenty years, as evidenced by projects such as the Science Gateways Community Institute (SGCI) and the Center of Excellence on Science Gateways (SGX3) in the US, The Australian Research Data Commons (ARDC) and its platforms in Australia, and the projects around Virtual Research Environments in Europe. A few mature frameworks have evolved with their different strengths and foci and have been taken up by a larger community such as the Globus Data Portal, Hubzero, Tapis, and Galaxy. However, even when gateways are built on successful frameworks, they continue to face the challenges of ongoing maintenance costs and how to meet the ever-expanding needs of the community they serve with enhanced features. It is not uncommon that gateways with compelling use cases are nonetheless unable to get past the prototype phase and become a full production service, or if they do, they don't survive more than a couple of years. While there is no guaranteed pathway to success, it seems likely that for any gateway there is a need for a strong community and/or solid funding streams to create and sustain its success. With over twenty years of examples to draw from, this presentation goes into detail for ten factors common to successful and enduring gateways that effectively serve as best practices for any new or developing gateway.
2. 1. Introduction / About Scorebuddy
2. Recap of initial call
3. Scorebuddy platform demonstration
4. Next steps
5. Question & Answers
The agenda for today
3. Voted “Best contact centre
technology” by industry
professionals on
CallCentreHelper.com
Quality assessing 80,000+
agents across 20 countries
each month
8 years in operation
The parent company
(Sentient Solutions)
developing software for
the last 18 years
8
EIGHT
YEARS
About Scorebuddy…
Some of our happy customers.
4. … the wonderful benefits of using Scorebuddy
Scorebuddy helps you to take Quality to the next level
Time & Money savings
Dramatically reduce the
time spent evaluating
staff & preparing reports.
Mitigate Risk
Track compliance to avoid
expensive penalties and
protect your brand.
Improve engagement
and build a deeper
understanding of your
teams performance
Agent EngagementEliminate Spreadsheets
Empower Team Leaders Remove Human Error
Say goodbye to Inflexible,
laborious spreadsheets
with no analysis or
historical data/
Improve consistencies
and reliability in your
reports and evaluations.
Improve consistencies
and reliability in your
reports and evaluations.
Actionable Data
Spot QA trends and make
smarter, data driven
decisions
5. Overview
• 8 people
Quite a new contact centre
Calls/Emails
Project Goals
Use excel
• Ideally, you would like a more streamlined process that removes a lot of the
manual reporting and feedback, thus freeing up more time to be spent
elsewhere
• Team reporting, individual trend and team trend analysis
• Easy edit on scorecard
Recap of the initial call
“A dashboard that provided
instant feedback directly to
agents was another major
reason for selecting
Scorebuddy” – Linda
Matthijs – 5CA
7. Project Timeline
Timeline based on existing customers
Activity Date Completed
1. Product demonstration Today
2. Proposal sent & Set up on trial Today
3. Build a scorecard & Add in 1 team 22nd July
4. Add in 2nd Team & Score both teams 29th July
5. Use Reporting functions Friday, August 2nd
6. Trial end Tuesday, August 6th
D - Day Wednesday, August 7th
Onboarding training Thursday, August 8th
8. Scorebuddy Packages
Essentials Elite Enterprise
Gives you the core features you need
to streamline the gathering and
evaluation of QA data
• Build and evaluate scorecards
• Calibration
• Basic reporting
• Root cause analysis
• Customer care
Delivers agent engagement like never
before. Get a 360-degree view
displaying Customer Sentiment side by
side with QA scores
• All Essential package features
included
• Agent & Supervisor dashboards
• CSAT & NPS Survey*
• InMail
• Goal setting
• Zendesk integration
A high impact suite of sophisticated
tools for any expanding or multi-
location organizations
• All Essential & Elite package
features included
• Analytics (Trend analysis reporting)
• Data export
• Assigned account manager
• Salesforce integration
• Single Sign On: SSO
*Surcharge apply for all completed survey
9. Scorebuddy Pricing
The below pricing is based on an estimated number of users provided on initial call, the below plan
allows access for 310 users:
Package Essentials Elite Enterprise
Cost per agent per month € 3.71 € 5.37 € 8.92
Cost for 1500 users per month € 5,565 € 8,055 € 13,378
10. THANK YOU FOR YOUR TIME
If you have any questions, please don’t hesitate
to get in touch.
Looking forward to working with you!
Presented by Aaron Mulville (Account Executive)
e: amulville@scorebuddyqa.com
p: +353 1 4100 730
w: scorebuddy.com
