Learn more about how you prefer to manage conflict using the TKI as a resource

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-1
Dealing with Conflict
ACEC TN Leadership PE
2017

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-2
Conflict is . . .
any situation
in which your
concerns or desires
differ from those of
another person

3. When do you deal with
conflict?
Copyright © 1996 by Xicom, Incorporated. Revised binder © 2003 by CPP, Inc. Xicom, Incorporated,
is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-3

4. Copyright © 1996 by Xicom, Incorporated. Revised binder © 2003 by CPP, Inc. Xicom, Incorporated,
is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-4
Objectives
• Become more aware of your own
conflict style
• Recognize the conflict styles of
others
• Assess conflict situations
• Practice using different conflict
modes

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-5
Understanding the Conflict Modes
Two basic aspects of all
Conflict-handling modes
Your
Conflict = Skill + Situation
Mode
Cooperativeness
Assertiveness

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-6
The Five Conflict-Handling Modes
From Thomas-Kilmann Conflict Mode Instrument by K. W.
Thomas and R. H. Kilmann, 1974, 2000. Mountain View, CA:
Xicom, Incorporated, subsidiary of CPP, Inc. Copyright 1974,
2000 by CPP, Inc. Used with permission.

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
Duplication for any other use, including resale, is a violation of copyright law.
RM-7
Competing
• Taking quick action
• Making unpopular decisions
• Standing up for vital issues
• Protecting yourself
“My way or the highway”

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-8
Competing Skills
• Arguing or debating
• Using rank, position, or influence
• Asserting your opinions and feelings
• Standing your ground
• Stating your position clearly

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-9
Overuse of Competing
• Lack of feedback
• Reduced learning
• Low empowerment
• Surrounded by “yes people”

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-10

11. Copyright © 1996 by Xicom, Incorporated. Revised binder © 2003 by CPP, Inc. Xicom, Incorporated,
is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
Duplication for any other use, including resale, is a violation of copyright law.
RM-11
Underuse of Competing
• Restricted influence
• Indecision
• Delayed action
• Withholding of contributions

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-12
Accommodating
• Showing reasonableness
• Developing performance
• Creating goodwill
• Keeping “peace”
• Retreating
• Maintaining perspective
“It would be my pleasure”

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-13
Accommodating Skills
• Forgoing your desires
• Selflessness
• Obedience
• Ability to yield

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-14
Overuse of Accommodating
• Overlooked ideas
• Restricted influence
• Loss of contribution
• Anarchy

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-15
Underuse of Accommodating
• Lack of rapport
• Low morale
• By-the-book reputation
• Inability to yield

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-16
Avoiding
• Leaving unimportant issues
alone
• Reducing tensions
• Buying time
• Knowing your limitations
• Allowing others ownership
• Recognizing issues as
symptoms
“I’ll think about it tomorrow”

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-17
Avoiding Skills
• Withdrawing
• Sidestepping
• Sense of timing
• Ability to leave things unresolved

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-18
Overuse of Avoiding
• Lack of input from you
• Decisions made by default
• Festering issues
• Climate of caution

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-19

20. Copyright © 1996 by Xicom, Incorporated. Revised binder © 2003 by CPP, Inc. Xicom, Incorporated,
is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
Duplication for any other use, including resale, is a violation of copyright law.
RM-20
Underuse of Avoiding
• Hostility/hurt feelings
• Work overload—too many causes
• Lack of prioritization/delegation

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-21
Collaborating
• Integrating solutions
• Learning
• Merging perspectives
• Gaining commitment
• Improving relationships
“Two heads are better than one”

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-22
Collaborating Skills
• Ability to listen, understand, and
empathize
• Nonthreatening confrontation
• Input analysis
• Identifying underlying concerns

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-23
Overuse of Collaborating
• Too much time on trivial matters
• Diffused responsibility
• People who take advantage
• Work overload

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-24
Underuse of Collaborating
• Mutual gains deprivation
• Lack of commitment
• Low empowerment
• Loss of innovation

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-25
Compromising
• Resolving issues of moderate
importance
• Reaching resolution with equal
power and strong commitment
• Creating temporary solutions
• Dealing with time constraints
• Backing up competing/
collaborating
“Let’s make a deal”

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-26
Compromising Skills
• Negotiating
• Finding a “middle ground”
• Making concessions
• Assessing value

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-27
Overuse of Compromising
• Loss of big-picture perspective
• Lack of trust
• Cynical climate

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is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-28
Underuse of Compromising
• Unnecessary confrontations
• Frequent power struggles
• Inability to negotiate effectively

29. Style review and group work
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RM-29

30. Avoiding Accommodating Compromising Collaborating Competing
Brent Thornton 8 3 6 5 8
Adam November 2 3 8 7 10
Will Witcher 12 1 3 6 8
Jason Dittrich 10 5 8 6 1
Jason English 9 4 9 6 2
Leanna Whitwell 9 6 9 4 2
Lindsey Harris 7 4 7 9 3
Michael Kendall 5 9 8 7 1
Kristin Qualls 7 3 7 5 8
Jessica Lucyshyn 4 3 11 7 5
Felecia Freeman 6 5 7 7 5
Erin Woodson 6 3 9 6 6
Jeromy Carpenter 4 5 9 7 5
Britt Henderson 9 5 5 6 5
Lawson Bordley 7 7 4 7 5
Morgan Falls 1 6 3 10 10
Stephen McGuire 4 2 5 10 9
Jeffrey Old 3 4 12 8 3
Heather Sawyer 0 5 10 10 5
Heath Elder 10 8 6 2 4
Lia Obaid 6 4 8 9 3
Robby Dickenson 4 2 8 9 7
Brian Hall 5 5 4 6 10

31. Considerations
• How will your group value from
knowing your conflict styles?
• Which style is best-why?
– When is each style best?
• How might you broaden your ability to
use other styles?
Copyright © 1996 by Xicom, Incorporated. Revised binder © 2003 by CPP, Inc. Xicom, Incorporated,
is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
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RM-31

32. Copyright © 1996 by Xicom, Incorporated. Revised binder © 2003 by CPP, Inc. Xicom, Incorporated,
is a subsidiary of CPP, Inc. Permission is hereby granted to reproduce this overhead for workshop use only.
Duplication for any other use, including resale, is a violation of copyright law.
RM-32