THE CONSUMER
PARTNERSHIP
(GHANA)

consumer education is self-preservation

CONSUMER ISSUES IN
STANDARDIZATION IN
GHANA
Product Information & Labelling
Jean Lukaz MIH MTS

ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012
1
THE CONSUMER
PARTNERSHIP
(GHANA)

Importance of Labelling

consumer education is self-preservation

• Clearly informs consumers of:
– brand and identity of product
– its intended use/purpose
– how it should be used, maintained and stored
– any residual risks, warnings or contra-indications
– disposal

ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

2
THE CONSUMER
PARTNERSHIP
(GHANA)

consumer education is self-preservation

Importance of Labelling Standards
Protects consumers against
–False and Misleading Claims
–Counterfeit & sub-standard Products

ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

3
THE CONSUMER
PARTNERSHIP
(GHANA)

Food labelling

consumer education is self-preservation

• Food labelling is the primary means of
communication between the producer and
seller of food on one hand, and the purchaser
and consumer of the other.

ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

4
THE CONSUMER
PARTNERSHIP
(GHANA)

Drugs Labelling

consumer education is self-preservation

GENERAL
• description and clinical pharmacology,
• ingredients,
• indications,
• contraindications,
• warnings and precautions,
• adverse reactions,
• dosage and administration, and
• overdosage.
ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

5
THE CONSUMER
PARTNERSHIP
(GHANA)

Equipment Labelling

consumer education is self-preservation

• Equipment Labelling serves to communicate
safety and performance related information to
users of the devices as well as to identify
individual devices
– Bridging Language Barriers: the use of
standardized symbols and self-sufficient graphical
instructions

ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

6
THE CONSUMER
PARTNERSHIP
(GHANA)

consumer education is self-preservation

Instructions
for
Use

ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

7
THE CONSUMER
PARTNERSHIP
(GHANA)

Labelling Standards

consumer education is self-preservation

• CODEX ALIMENTARIUS Standards
– Labelling of Prepackaged Foods (CODEX STAN 1-1985)
– Guidelines on Nutrition Labelling (CAC/GL 2-1985)
– Guidelines for the Production, Processing, Labelling and
Marketing of Organically Produced Foods (GL 32-1999)

•
•
•
•
•

Country labelling Laws
ISO Environmental/Eco labelling (ISO 1400 Series)
Fairtrade labelling
Carbon labelling
ISO/IEC Guide 37-Instructions for use of products of
consumer interest
ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

8
THE CONSUMER
PARTNERSHIP
(GHANA)

Marketing Claims
•
•
•
•
•
•
•
•
•
•

consumer education is self-preservation

ozone friendly
100% recycled paper
phosphate free
designed for disassembly
recyclable
totally eco-friendly
fat-free
100% juice
100% Natural
‘HACCP Certified’ Perfumed Rice from Thailand
ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

9
THE CONSUMER
PARTNERSHIP
(GHANA)

Challenges

consumer education is self-preservation

• Language barriers
• Consumers’ level of literacy/ Consumer
Education
• Non-uniformity of legal labelling requirements
of countries

ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

10
THE CONSUMER
PARTNERSHIP
(GHANA)

consumer education is self-preservation

Ghana Standards Board
(Food, Drugs and other
Goods) General Labelling
Rules, 1992 (L.I.1541.)
ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

11
THE CONSUMER
PARTNERSHIP
(GHANA)

"label"

consumer education is self-preservation

• includes any tag, brand, mark, pictorial or
other descriptive matter,
– written,
– printed,
– embossed or
– impressed on or
– attached to the itemor
– inserted in its container
ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

12
THE CONSUMER
PARTNERSHIP
(GHANA)

Sections

consumer education is self-preservation

• PART I-FOOD AND DRUGS
• PART II – GOODS OTHER THAN FOOD AND
DRUGS
• PART III-GENERAL
• SCHEDULES

ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

13
THE CONSUMER
PARTNERSHIP
(GHANA)

PART I-FOOD AND DRUGS

consumer education is self-preservation

• 1. (1) No person shall offer for sale, sell distribute. import
or otherwise dispose of prepackaged food or drug, unless
the food or drug is marked or labelled with
(a) the name of the food or drug
(b) a list of ingredients in the food or in respect of drugs, active
ingredients, showing the amount of each present in the drug
(c) an indication of the minimum durability in the form of
(i) date of manufacture and expiry date or best before date or
use-by-date in respect to food or
(ii) date of manufacture and expiry date in respect of drugs.
(d)any special storage conditions and handling precautions that
may be necessary.
(e)instructions or directions for use or warnings and precautions
that may be necessary in respect of a drug
ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

14
THE CONSUMER
PARTNERSHIP
(GHANA)

PART I-FOOD AND DRUGS

consumer education is self-preservation

• (f)instructions for use in respect of food, if it would be
difficult to make appropriate use of the food in the
absence of such instructions
• (g)an indication of the net contents in the form of net
mass or volume or number of doses in respect of drugs
• (h) code marks or numbers indicating the batches of
production or packaging to which the food or drug
belongs
• (i)country of origin of the food or drug and
• (j)the name and address of the producer
,manufacturer, importer, packer, distributor or of the
seller of the food or drug
ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

15
THE CONSUMER
PARTNERSHIP
(GHANA)

consumer education is self-preservation

PART II – GOODS OTHER THAN FOOD
AND DRUGS
No persons shall offer for sale, sell, distribute, import or otherwise
dispose of the goods specified in the First Schedule to these Rules
unless the goods are marked or labelled with
• (a)a name which indicates or describes the nature or kind of good
• (b)code marks or numbers indicating the batches of production to
which the goods belong
• (c)a date of manufacture and expiry or best before date; where
applicable
• (d)an indication of the content in the form of net mass or volume
where applicable
• (e)dimensional mass and volume characteristics where applicable

ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

16
THE CONSUMER
PARTNERSHIP
(GHANA)

consumer education is self-preservation

PART II – GOODS OTHER THAN FOOD
AND DRUGS
• (f)electro technical or chemical characteristics where
applicable
• (g)any special storage conditions or handling precautions
that may be necessary or conditions of use
• (h)instructions or directions for use warnings and
precautions that may be necessary if it would be difficult to
make appropriate use of the goods in the absence of such
instructions or directions
• (i)country of origin of the goods and
• (j)the name and address of the
producer, manufacturer, importer, distributor or seller of
the s
ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

17
THE CONSUMER
PARTNERSHIP
(GHANA)

FIRST SCHEDULE (RULE 3)
1.
2.
3.
4.
5.
6.
7.
8.
9.

consumer education is self-preservation

Gas cookers and appliances
Refrigerators and food freezers.
Electric fans and regulatorsRadio receivers[cassette players
Television sets
Room air-conditioners/
Electric lamps
Electrical fittings and accessories
Office equipment (e1ectricals only; i.e.
computers, fax machines,
ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

18
THE CONSUMER
PARTNERSHIP
(GHANA)

FIRST SCHEDULE (RULE 3)

consumer education is self-preservation

10. Electric motors
11. General Household electrical appliances and
accessories
(i) Immersion electric heaters
(ii) Electric pressing irons
(iii) Water heaters/electric kettles, etc

12. Cement for the building industry
13. Electric cables
14. Dry cell batteries
15. Lead-acid starter batteries
ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

19
THE CONSUMER
PARTNERSHIP
(GHANA)

FIRST SCHEDULE (RULE 3)

consumer education is self-preservation

16. Paints
17. Pesticides
18. Body creams
19. Soap
20. Hair products
21. Detergents
22. Body powders
23. Toothpaste
24. Poultry feed, including pre-mixes
ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

20
THE CONSUMER
PARTNERSHIP
(GHANA)

consumer education is self-preservation

Thank You

ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012

21

Day 2 product information & labelling

  • 1.
    THE CONSUMER PARTNERSHIP (GHANA) consumer educationis self-preservation CONSUMER ISSUES IN STANDARDIZATION IN GHANA Product Information & Labelling Jean Lukaz MIH MTS ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 1
  • 2.
    THE CONSUMER PARTNERSHIP (GHANA) Importance ofLabelling consumer education is self-preservation • Clearly informs consumers of: – brand and identity of product – its intended use/purpose – how it should be used, maintained and stored – any residual risks, warnings or contra-indications – disposal ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 2
  • 3.
    THE CONSUMER PARTNERSHIP (GHANA) consumer educationis self-preservation Importance of Labelling Standards Protects consumers against –False and Misleading Claims –Counterfeit & sub-standard Products ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 3
  • 4.
    THE CONSUMER PARTNERSHIP (GHANA) Food labelling consumereducation is self-preservation • Food labelling is the primary means of communication between the producer and seller of food on one hand, and the purchaser and consumer of the other. ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 4
  • 5.
    THE CONSUMER PARTNERSHIP (GHANA) Drugs Labelling consumereducation is self-preservation GENERAL • description and clinical pharmacology, • ingredients, • indications, • contraindications, • warnings and precautions, • adverse reactions, • dosage and administration, and • overdosage. ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 5
  • 6.
    THE CONSUMER PARTNERSHIP (GHANA) Equipment Labelling consumereducation is self-preservation • Equipment Labelling serves to communicate safety and performance related information to users of the devices as well as to identify individual devices – Bridging Language Barriers: the use of standardized symbols and self-sufficient graphical instructions ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 6
  • 7.
    THE CONSUMER PARTNERSHIP (GHANA) consumer educationis self-preservation Instructions for Use ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 7
  • 8.
    THE CONSUMER PARTNERSHIP (GHANA) Labelling Standards consumereducation is self-preservation • CODEX ALIMENTARIUS Standards – Labelling of Prepackaged Foods (CODEX STAN 1-1985) – Guidelines on Nutrition Labelling (CAC/GL 2-1985) – Guidelines for the Production, Processing, Labelling and Marketing of Organically Produced Foods (GL 32-1999) • • • • • Country labelling Laws ISO Environmental/Eco labelling (ISO 1400 Series) Fairtrade labelling Carbon labelling ISO/IEC Guide 37-Instructions for use of products of consumer interest ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 8
  • 9.
    THE CONSUMER PARTNERSHIP (GHANA) Marketing Claims • • • • • • • • • • consumereducation is self-preservation ozone friendly 100% recycled paper phosphate free designed for disassembly recyclable totally eco-friendly fat-free 100% juice 100% Natural ‘HACCP Certified’ Perfumed Rice from Thailand ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 9
  • 10.
    THE CONSUMER PARTNERSHIP (GHANA) Challenges consumer educationis self-preservation • Language barriers • Consumers’ level of literacy/ Consumer Education • Non-uniformity of legal labelling requirements of countries ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 10
  • 11.
    THE CONSUMER PARTNERSHIP (GHANA) consumer educationis self-preservation Ghana Standards Board (Food, Drugs and other Goods) General Labelling Rules, 1992 (L.I.1541.) ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 11
  • 12.
    THE CONSUMER PARTNERSHIP (GHANA) "label" consumer educationis self-preservation • includes any tag, brand, mark, pictorial or other descriptive matter, – written, – printed, – embossed or – impressed on or – attached to the itemor – inserted in its container ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 12
  • 13.
    THE CONSUMER PARTNERSHIP (GHANA) Sections consumer educationis self-preservation • PART I-FOOD AND DRUGS • PART II – GOODS OTHER THAN FOOD AND DRUGS • PART III-GENERAL • SCHEDULES ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 13
  • 14.
    THE CONSUMER PARTNERSHIP (GHANA) PART I-FOODAND DRUGS consumer education is self-preservation • 1. (1) No person shall offer for sale, sell distribute. import or otherwise dispose of prepackaged food or drug, unless the food or drug is marked or labelled with (a) the name of the food or drug (b) a list of ingredients in the food or in respect of drugs, active ingredients, showing the amount of each present in the drug (c) an indication of the minimum durability in the form of (i) date of manufacture and expiry date or best before date or use-by-date in respect to food or (ii) date of manufacture and expiry date in respect of drugs. (d)any special storage conditions and handling precautions that may be necessary. (e)instructions or directions for use or warnings and precautions that may be necessary in respect of a drug ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 14
  • 15.
    THE CONSUMER PARTNERSHIP (GHANA) PART I-FOODAND DRUGS consumer education is self-preservation • (f)instructions for use in respect of food, if it would be difficult to make appropriate use of the food in the absence of such instructions • (g)an indication of the net contents in the form of net mass or volume or number of doses in respect of drugs • (h) code marks or numbers indicating the batches of production or packaging to which the food or drug belongs • (i)country of origin of the food or drug and • (j)the name and address of the producer ,manufacturer, importer, packer, distributor or of the seller of the food or drug ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 15
  • 16.
    THE CONSUMER PARTNERSHIP (GHANA) consumer educationis self-preservation PART II – GOODS OTHER THAN FOOD AND DRUGS No persons shall offer for sale, sell, distribute, import or otherwise dispose of the goods specified in the First Schedule to these Rules unless the goods are marked or labelled with • (a)a name which indicates or describes the nature or kind of good • (b)code marks or numbers indicating the batches of production to which the goods belong • (c)a date of manufacture and expiry or best before date; where applicable • (d)an indication of the content in the form of net mass or volume where applicable • (e)dimensional mass and volume characteristics where applicable ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 16
  • 17.
    THE CONSUMER PARTNERSHIP (GHANA) consumer educationis self-preservation PART II – GOODS OTHER THAN FOOD AND DRUGS • (f)electro technical or chemical characteristics where applicable • (g)any special storage conditions or handling precautions that may be necessary or conditions of use • (h)instructions or directions for use warnings and precautions that may be necessary if it would be difficult to make appropriate use of the goods in the absence of such instructions or directions • (i)country of origin of the goods and • (j)the name and address of the producer, manufacturer, importer, distributor or seller of the s ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 17
  • 18.
    THE CONSUMER PARTNERSHIP (GHANA) FIRST SCHEDULE(RULE 3) 1. 2. 3. 4. 5. 6. 7. 8. 9. consumer education is self-preservation Gas cookers and appliances Refrigerators and food freezers. Electric fans and regulatorsRadio receivers[cassette players Television sets Room air-conditioners/ Electric lamps Electrical fittings and accessories Office equipment (e1ectricals only; i.e. computers, fax machines, ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 18
  • 19.
    THE CONSUMER PARTNERSHIP (GHANA) FIRST SCHEDULE(RULE 3) consumer education is self-preservation 10. Electric motors 11. General Household electrical appliances and accessories (i) Immersion electric heaters (ii) Electric pressing irons (iii) Water heaters/electric kettles, etc 12. Cement for the building industry 13. Electric cables 14. Dry cell batteries 15. Lead-acid starter batteries ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 19
  • 20.
    THE CONSUMER PARTNERSHIP (GHANA) FIRST SCHEDULE(RULE 3) consumer education is self-preservation 16. Paints 17. Pesticides 18. Body creams 19. Soap 20. Hair products 21. Detergents 22. Body powders 23. Toothpaste 24. Poultry feed, including pre-mixes ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 20
  • 21.
    THE CONSUMER PARTNERSHIP (GHANA) consumer educationis self-preservation Thank You ISO-COPOLCO WORKSHOP, ACCRA 16th March, 2012 21