The document discusses the role and responsibilities of consumer representatives in standards development. It defines a consumer representative as a member of a consumer organization that advocates for consumer interests without commercial interests. The document outlines how consumer representatives can make a difference by providing the consumer perspective to help ensure standards are relevant, identify priority areas for consumers, and provide data on acceptable risk levels. It advises consumer representatives to prepare well for meetings, actively participate in discussions, suggest solutions, and work with others to advocate for consumer interests in the standards development process.