David Perkins has over 25 years of experience in banking and finance, specializing in customer service, loan administration, and management. He has a track record of developing high performing teams, increasing employee engagement, and ensuring compliance. Perkins is recognized for his professional and empathetic communication style as well as his ability to create innovative training tools to achieve goals.

1. DAVID F. PERKINS
1220 Locust Street 515-979-9082
West Des Moines, Iowa 50265 davidfperkins1@aol.com
CAREER SUMMARY
An accomplished leaderwithexpertise in developinghighperforming teams,increasingemployee engagement,
and communicatingperformance expectations infinance,mortgage andbanking industries. Reputation for
creatinginnovative trainingtoolsandapproachesincludingchecklistsandindividual coachingtoachieve quality
assurance and productivitygoals. Knownforprofessional,confident,andcourteousmannerwhenhandling
incomingandoutgoingcall activityaswell asdemonstratingempathywhenrespondingtosensitive caller
situations. Knowledge of hiring,interviewingguidelines,employee relations,andanalyzingtrainingneeds.
Recognizedforpositive andencouragingattitude.
PROFESSIONAL EXPERIENCE
ASPIRE RESOURCES INCORPORATED, Des Moines, Iowa 2014 - 2015
Providerof customerservice andresourcesonbehalf of the U.S.Departmentof Educationforborrowerswith
federal student loansthroughthe WilliamD.FordFederal Direct LoanProgram. Subsidiaryof IowaStudentLoan.
Loan Counselor
Coordinated upto40 callsper day to assistparents,guardians,andstudents withstudentloanaccounts.
Provided specificloaninformation includingpaymentarrangements tomitigate financial riskandensure
compliance withfederal,state,andinternalguidelinesandpolicies.
 Servedasa mentorfornewand existing loancounselors andreceivedrecognitionfromseniorleaderfor
professional,confident,andcourteousmannerwhenhandlingincomingandoutgoingcall activityaswell
as demonstratingempathywhenrespondingtosensitive callersituations.
WELLS FARGO, Des Moines, Iowa 1994-2013
Loan Administration Manager, Short Sale/Loss Mitigation Call Center 2007-2013
Assisted propertyownerswithquestionsandarrangementsrelatedtoshortsale optionsincludingsellingat a
price lowerthanthe mortgage amountowed to avoidforeclosure situations.Servedasa linkbetween upper
managementandemployeesbyhandlingquestionsandhelpingresolve work-relatedissues. Managedstaff
includingmonitoringperformance,conductingperformance evaluations,addressing understaffingsituations and
administeringdisciplinaryprocedures,whennecessary.
 Plannedandconductednewemployeeorientation classeswithupto10 processorsona monthlybasis to
fosterpositive attitude towardorganizationalobjectives.
 Coachedup to 17 teammembers ina high volume call centerwithanaverage of 70 callsdaily peragentby
assistingandmotivatingthe shortsale departmenttomeetteammemberqualityassurancegoalsof 95% and
monthlyclosingsof 110%.
Production Supervisor, Sub-Prime Lending 2004 – 2007
Managed workflowandschedulesfor15 staff membersfromthe registrationandcancel/deny teams. Oversaw
hiring,coaching,andskill developmentof employees. Developedandimplementeddailyoperationalprocedures,
methods,andworksystems. Interactedwithupto25 salesteamand brokers ona dailybasisto assistwiththe
statusof theirborrowersloantransaction toensure completion within30days fromapplicationtoclosing.
 Createdchecklistthat wasinstrumental inhelpingthe teamtoachieve 95% or above auditresultsand
ensure compliance withWellsFargo,investor,andlegal guidelines.

2. David Perkins Page 2
 Trainedaverage of 2 newemployeespermonth onregistrationprocessandcancel/denyprocess resulting
inretentionof highperformingtalent.
Servicing Processing Specialist, Consumer Credit Group /Home Equity Wholesale 2003 – 2004
Administered loansfromapplication tofunding. Ensuredaccurate andcomplete loantransactions. Negotiated
withbrokerstoovercome objections forrate,terms,orconditionsof the loan andfinalizedtransaction.
Mentoredandtrainednewandlessexperiencedprocessorsincompanyprocedures.
 Upsoldcreditcommitmentswithinproductguidelines.
 Partneredcloselywithotherteammembersinthe processing,underwriting,andclosingareas.
Home Equity Relationship Officer(HERO), Partnership Services 2001 – 2003
Soldand provided equityloanstopremierpartnershipclients includingEdwardJonesandHome Depot.
Underwrote loansupto $250,000 withhardapproval fromautomatedloanapproval system. Mentorednewor
lessexperiencedteammembersinsystemnavigation,filereview,andproblemsolving.Workedwithteam
membersinthe underwriting,processing,andclosingdepartmentstomake sure loanfileswere complete and
accurate.
 Recognizedas 2001 “Employee of the Year” forsales forequityloanresults.
Personal Banking Officer, Wells Fargo Bank 1994 – 2001
Developedfinancial relationshipswithcustomersthroughaconsultative salesprocess.Proactivelyeducatedand
cross-soldalternate deliveryandtechnologyconveniencestoclientstoincrease transactionefficiencyandserve
clientneeds.Maintainedknowledgeof internal audit procedures,legal requirements,andregulations.
 Exceeded personalannual salesandperformance goals.
 Managed three bankingassistants toensure excellentcustomerservice.
 Processedandclosedover$5.7 millioninconsumerloansandlinesin2000 which representeda50%
increase from1999.
 Achievedover$1.5millionindepositgrowthin1999.
 Severedonthe WellsFargoBankIowaDiversity Council –BusinessPartnerandco-chairedthe Education
Committee tobringawarenessto NorwestBankIowaandprovidedresourcestoareabankbranches.
 Appointedbyseniormanagementtoserve onthe WellsFargoCorporate DiversityCouncilasthe Iowa
representative includingthe OutreachandCommunityInvolvementTaskTeamandCommunicationsand
VisibilityTaskTeamto ensure accountable fordiversityawareness company-wide.
EDUCATION
Bachelor of Arts, Business Administration IowaState University;Ames,Iowa
Associate of Arts Degree, Liberal Arts Waldorf College;ForestCity,Iowa
PROFESSIONAL TRAINING AND DEVELOPMENT
Appropriate Workplace Conduct Training for Managers, Business Ethics, Change Management, Counseling and
Corrective Action,Creatinga Diverse and Inclusive Culture, Fair and Responsible Lending, Project Management,
Reducing Sexual Harassment, Team Building, Time Management. West Des Moines Chamber of Commerce –
Ambassador Committee
COMPUTER COMPETENCIES
Word, Excel, Outlook
VOLUNTEER EXPERIENCE
Habitat for Humanity, United Way, Primary Health Care-The Project, Susan G. Komen Foundation Walk