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David M Wallace
3 New Cottages, Nyewood, Nr Petersfield, West Sussex, GU31 5JF
Telephone – 01730 821740 Mobile – 07734 406158
Email – dmw.wallace@gmail.com
KEY SKILLS
Leadership
A successful, pragmatic Leadership Team member with an engaging management style and demonstrated
teamwork/relationship management skills. Strong people leadership and management skills, including
experience of working with professional experts, particularly business leadership and technology
specialists/consultants, and encouraging continuous professional development, and championing diversity
Strategy
Experience of working/collaborating across functional and organisational boundaries and building strong and
productive relationships, alongside energy and enthusiasm to develop business strategy as a part of the
leadership team within international organisations
Communication
Strong analytical ability, including being able to communicate complex issues clearly, along with excellent
political sensitivity and understanding, with the ability to influence, negotiate and debate with senior
stakeholders across a diverse range of global BUs and group entities
Knowledge and Experience
Self-aware, highly effective at adapting to fast-changing, technically-complex environments and working
across multiple industries, countries, cultures, functions, channels and commercial landscapes. Proven
intellectual and decision-making capacity, including an ability to respond quickly and flexibly under pressure
and to remain resilient in times of ambiguity and change
Business Capability
Extensive knowledge and experience of reconfiguring, reporting mechanisms/processes, transformation and
development of teams and departments to deliver ambitious customer-focussed results, aligned to business
strategy, whilst maintaining a holistic perspective
CAREER HISTORY
HP CDS TeamLead & Technical Engineer Level III Feb 2001 - present
My role as ‘Team Lead’ within HP CDS is based on the HP managed contract at Syngenta covering three
sites, Bracknell, Guildford and London, expanding to all Syngenta UK Sites when deputising for the Service
Delivery Manager, ensuring the contractual services provided by HP are met and delivered.
Administrative Responsibilities include:
 Team Lead for HP CDS Desk-Side Support Teams based on the Syngenta contract
 Appraisals / PDIP management & recruitment
 Health & Safety management & compliance
 Procurement reporting, monitoring stock levels and costs
 Chairing conference calls & support team meetings with both UK & European counterparts
 Month end reporting for Engineers Stats & Service Improvement Plans
 Meeting the contracted SLA together with a high level of first time fixes
 Hands and eyes support to third party teams
 Document and share best practices
 Maintain site specific IT documentation & Site Management guides
 Follow both HP CDS and Syngenta Security requirements including data management
 Manage projects & NSSR requests
 Be the 1st line contact & escalation point for Syngenta SM and HP ADM for day to day issues
 Responding to customer feedback and SLA breach reports
 Capture the workload of non-ticketed activities
 Ensure readiness of backfill engineers to the contract

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Desk-Side Support Responsibilities include:
 Deploy / Upgrade Core Client Win 7 builds
 Server Support (Hands & Eyes), Server Backups, Tape Management & Storage, LAN/Network
Support
 Software Support, Software Licensing, General IT Security, Remote Access Support
 Break Fix Support for all IT Supported Equipment, Data Recovery, BT Support
 IT Procurement, Installation, Moves, Disposal, Additions, Stock Control, Asset Management
 Call Management, User Education & Training
 Assist with HP Managed Printer Services
Lynx Technology Ltd On-site Hardware Engineer Aug 1998 – Jan 2001
Providing Break Fix Support on desktop/laptop pc’s and servers for the four main AA buildings located within
Basingstoke.
BancTec Ltd. PC Field Engineer Jun 1997 – Jul 1998
Employed by BancTec to provide hardware and software desktop support to clients across the South West of
England
DTL International Ltd. Senior PC Field Engineer Jan 1996 – May 1997
Providing hands on support for both hardware and software, including servers for our clients based in London.
Provided 24hr standby cover on a rota basis for our large clients in based London and across the South of
England.
Network Office Equipment Ltd. PC Field Engineer Apr 1995 – Dec 1995
Employed as a PC Field Engineer covering all aspects of hardware and software support for our clients based
throughout London and the Home Counties.
National Westminster Bank PLC PC Field Engineer Feb 1993 – Mar 1995
Provided hardware break fix support for all National Westminster Bank Offices within the City of London
Arthur Andersen & Consulting Technical Support Engineer Jul 1998 – Jan 1993
I joined Arthur Andersen straight from schoo,l initially employed to work in the post/print room looking after
Wang Multi Printers. After 7 months the company formed its first IT dept. which I joined and following initial
training courses I was able to provide desk-side hardware and software support.
REFEREES
Mr. Matt Chapman
Building 1, Ground Floor
Amen Corner
Cain Road
Bracknell
Berkshire
RG12 1HN
HR Department
Building 1, Ground Floor
Amen Corner
Cain Road
Bracknell
Berkshire
RG12 1HN
Mr. Ian Hayhurst
Syngenta
Jealotts Hill International Research Station
Bracknell
Berkshire
RG42 6EY
Ms. Karen Day
Bramley House,
Old Portsmouth Road,
Artington,
Guildford,
Surrey
GU3 1LR