Datalink provides responsive customer support services for data storage technologies to help organizations maximize returns. With real-time access to support engineers, disruptions are resolved quickly. Datalink offers single point of contact support for solutions from multiple vendors. Support engineers are highly trained and certified, and Datalink's robust case management and escalation practices ensure quality service. Customer satisfaction surveys consistently show Datalink outperforming industry benchmarks.
7 Must-Have Managed IT Services Offerings for 2015Continuum
Are your 2015 revenue goals baring down on you, seemingly unreachable? How are you tracking for MRR so far?
If you're not growing as fast as you'd like, take a deep breath. We may already be three months into the new year, but there's still plenty of time to take your MSP business to the next level. The solution may be simpler than you think: expand your portfolio of service offerings!
Maybe you're already offering proactive network monitoring and RMM services, but want to own a bigger piece of the SMB pie. If your clients are already satisfied with your current IT support bundle, chances are they'll look to you for their other network and device health needs. Would you rather work with a different vendor for each service or have one provider that covers all of your IT needs? It's a no-brainer!
Learn the 7 Must-Have Managed IT Services Offerings for 2015 and minimize client hassle while maximizing profits!
7 Must-Have Managed IT Services Offerings for 2015Continuum
Are your 2015 revenue goals baring down on you, seemingly unreachable? How are you tracking for MRR so far?
If you're not growing as fast as you'd like, take a deep breath. We may already be three months into the new year, but there's still plenty of time to take your MSP business to the next level. The solution may be simpler than you think: expand your portfolio of service offerings!
Maybe you're already offering proactive network monitoring and RMM services, but want to own a bigger piece of the SMB pie. If your clients are already satisfied with your current IT support bundle, chances are they'll look to you for their other network and device health needs. Would you rather work with a different vendor for each service or have one provider that covers all of your IT needs? It's a no-brainer!
Learn the 7 Must-Have Managed IT Services Offerings for 2015 and minimize client hassle while maximizing profits!
Take the hassle out of the day-to-day. Everyday. bluesource Managed IT Services will help refocus your staff where they're most needed. Read more within the slides...
This deck provides a quick overview of the Managed Services Offerings that Prolifics provides. Note that this deck includes the traditional Managed Services Model and the Cloud Managed Services offerings will be uploaded soon in the near future.
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
Check out our Legal Presentation which explains our processes to understanding what your main pain points are within your firm, and how we aim to negate them in the most simplest ways possible.
Take the hassle out of the day-to-day. Everyday. bluesource Managed IT Services will help refocus your staff where they're most needed. Read more within the slides...
This deck provides a quick overview of the Managed Services Offerings that Prolifics provides. Note that this deck includes the traditional Managed Services Model and the Cloud Managed Services offerings will be uploaded soon in the near future.
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
Check out our Legal Presentation which explains our processes to understanding what your main pain points are within your firm, and how we aim to negate them in the most simplest ways possible.
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Headquartered in Asia with coverage across the region and beyond, 1cloudstar is a pure-play Cloud Services Provider offering cloud-related consulting and professional services. 1cloudstar brings a deep understanding of what is possible when legacy systems and cloud solutions coexist and we have a clear vision of the digital future toward which this hybrid world is leading us. We combine those insights with our traditional Enterprise IT knowledge to drive innovation and transform complex environments into high-performance engines.
Whether you’re in the early stages of evaluating how the cloud can benefit your business, need guidance on developing a cloud strategy or how to integrate new cloud technology with their existing technology investments, 1cloudstar can leverage the skills and experience gained from many other enterprise cloud projects to ensure you achieve your business objectives.
1cloudstar’s unique strategic approach and engagement model ‘1cloudstar Engage’ combined with it’s cloud infrastructure and application integration skills sets the company apart from traditional technology system integrators. 1cloudstar’s team of consultants can leverage years of technology infrastructure and applications experience along with first hand experience of public, private and hybrid cloud projects to ensure your enterprise journey to cloud is a success.
1cloudstar accelerates the cloud-powered business, helping enterprises achieve real results from cloud applications and platforms.
Cybersecurity should be a priority for all businesses no matter the size. A combination of the right Managed Services and your organization will be prepared for the worst. From Cloud Managed Services to Backup and Disaster Recovery a Managed Service Provider will safeguard your business with solutions that are specific to you.
Today, with connection and data being the fundamental aspects of every operation in the digital age, business network solutions have become one of the critical determinants of success. Such solutions involve manifold services, like managed network services, for the purpose of simplification and optimization in relation to the network infrastructure of a particular company. The article explores the many benefits of business network solutions and explains how managed network services keep businesses connected and competitive through the network.
Penntech is a leading provider of IT managed services in London. We offer a wide range of IT services, from strategic project management to remote support.
What sets us apart is that we never tie clients into long contracts. We are confident of our ability to go above and beyond, so we don’t need to.
We’re proud to have 100% client retention since the business began.
Similar to Datalink Support Services Overview (20)
1. Support
support You Can Count on Services
When You neeD it Most
For more than 20 years, Datalink support services have helped organizations
maximize the return on investment and business impact of data storage tech-
nologies. With direct, real-time access to Datalink customer support engineers,
disruptions in your storage environment are resolved quickly and accurately,
minimizing the impact on your business and IT staff.
What Makes Datalink a
leaDer in CustoMer support?
Responsiveness & Access Datalink helps you store,
■ Real-time support – With an industry-leading service level, Datalink manage, and protect one
responds to the majority of initial problem reports within 60 seconds or less. of your organization’s most
Each problem report is handled directly by a support engineer. This level of critical assets—information.
responsiveness, along with proactive skills-based routing, ensures you get
From strategy to support,
access to the person with the right skill set right away.
we work closely with you
■ Single point of contact for solution-level support – As the single to maximize the value IT
point of contact, Datalink offers support services for solutions comprised
delivers to your business.
of multiple vendors and products. Working with all of the industry’s leading
storage technology innovators, we offer support services for products from
Symantec Corporation, NetApp, Sun Microsystems, Hitachi Data Systems
Corporation, EMC Corporation, Data Domain, Brocade Communications, Inc.,
and a host of others.
With a solution-level support services approach, we can quickly pinpoint the
nature and cause of the problem, whether it be software or hardware related.
Consolidating support services with Datalink streamlines report-to-resolution
processes, frees up your IT team, and helps maximize uptime.
■ Easy access – Our 24/7 state-of-the-art, high volume support center provides
multiple contact options, including telephone (toll free), email, and web. Each
case is continuously monitored until resolution.
Information Means The World.
2. Best Practices & Tools
■ Robust case management tool – Each support case is managed by a web-based tool. You can
use this tool to open and track support cases, as well as view and share real-time updates.
■ Results-oriented escalation – A formal escalation policy accelerates responses to questions
and resolutions to reported incidents. Automated alert notifications increase case visibility and the
sense of urgency. Formal action plans prioritize steps and owners.
■ Account team approach – You have direct access to an expanded team of support services
management, field engineers and executive leadership. This account team approach expands
visibility and ownership of cases.
Expertise & Ongoing Training
■ Skills development & proficiency – Support engineers participate in rigorous Datalink and manu-
facturer-led training programs and have achieved advanced-level certifications. Individual skills-based
proficiency ratings drive ongoing training and development plans, enhancing quality of service. In
addition to storage networking technology proficiency, expertise spans UNIX, Linux, and Windows
environments, as well as database applications such as Oracle, IBM DB2, Microsoft SQL, Microsoft
Exchange, and Sybase.
■ Team breadth & depth – Beyond the core support team, you also have access to skill sets of
advanced and field-based support engineers. Advanced support teams specialize in defined
technology suites and provide level 3 and level 4 support. In addition, field-based services teams
are available for emergency onsite support as needed.
Quality of Service Focus
Customer Satisfaction Exceeds Industry Benchmarks
■ Metrics-driven performance – Customer
input is frequently gathered and serves as Ratings Span:
the basis for continuous improvement of Ease of Obtaining Service
support services practices, tools, and skill Response Time
sets. When compared with industry bench- Technical Ability
marks, Datalink’s quality of service ratings Professionalism
consistently outperform them. Our industry- Communications
leading support services contract renewal Completeness of Solution
rates are a testament to the quality of Time to Provide a Solution
service we provide. Likeliness to Recommend
Overall Opinion
Industry Datalink
Datalink support services help ensure your stor-
Customer satisfaction monitoring and reporting services are conducted
age environment is performing at optimal levels each month by serViCe 800, a third party services provider.
and supporting business operation requirements.
Information Means The World. 8170 Upland Circle, Chanhassen, MN 55317 952-944-3462 | 800-448-6314 | www.datalink.com
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