The TechSee platform allows call center agents to communicate with customers using live video streaming and augmented reality. Agents send customers a URL link by SMS to join a live video session between the customer's mobile phone and the agent's desktop for real-time support without storing data on the TechSee platform.

1. Data Flow Diagram - TechSee
TechSee API
VIA Platform
Visual
Suupprt
Data
Processing ( ETL)
Workflow
Engine
Enterprise
Connectors
AR Engine
API Engine
Real-time
Communications
Field
Services
Call
Center
Self-
Service
Digital
Channels
Customers
Call Center Agents
TechSee Live – Cloud Based Platform
SMS GW
1. The TechSee Platform allows call Centre agents to communicate with customers using live video streaming and augmented
reality
2. The agents/engineers send the customer a URL to join a video session through SMS
3. The customer clicks the link and a live WebRTC video session starts between the customer's mobile phone to the call
center agent’s desktop.
4. The video session is a real-time video streaming session and no data is stored on the TechSee platform