Da Presentation
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The document summarizes an assessment of several call centers for a dental practice. It found high caller frustration due to issues like dropped calls, inconsistent customer service, and misdirected calls. Recommendations included improving phone systems, establishing performance standards, providing supervisor training, and potentially outsourcing some call handling to reduce issues and improve the customer experience. Next steps proposed analyzing staffing needs and determining the scope of changes to address the problems.
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5th LF Energy Power Grid Model Meet-up Slides
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
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Da Presentation
- 1. Call Center Assessment 8/9/2004 Prepared by The Beryl Companies Dental Associates
- 8. July Performance 19% 10% 9% 13 37% 7,601 5,522 61,647 74,770 Total 1,078 2,433 3,441 515 Voice mail 19% 11% 8% 11 29% 618 8,042 9,738 FDL 20% 13% 7% 11 36% 1,138 15,505 19,076 APP 24% 18% 6% 7 40% 901 14,557 18,899 GRB 15% 2% 13% 25 34% 2,744 20,643 23,902 BUR Not Handled Voice mail Abandon % ASA TSF Abandoned Answered Total Calls
- 14. Recommendations