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Water Utility
Emergency Response
Preparedness to Profits
California Water Association
jim_wollbrinck@sjwater.com
May 30, 2013
WARN Bridge
Includes public AND private utilities
Operates utility to utility for small, local or large events
– must coordinate with emg mgt
Reduces the response “gap”
Intrastate WARN Activation

Initial Emergency

Emergency
Occurs

Local
Mutual Aid
Agreement

Statewide
Mutual Aid Asst.

Recovery
Components of Emergency
Response
CWA’s Latest Committee
Safety, Security and Emergency
Management Committee
Safety, Security and Emergency
Management Committee
Mission and Scope
To enable regulated water utilities to have the
opportunity and means to provide the highest levels
of safety and emergency preparedness for their
customers, employees and the general public; and
for the integrity of their production, treatment and
distribution systems.
Why Do All This?!!

Detect

NIMS
Deter

SEMS
Plan
ICS
Prepare

Delay

Exercise
Mitigate
It’s Not Just About Disasters!!
Best Selling Business Leadership Author: Jim Collins
Great by Choice: Uncertainty, Chaos, and
Luck--Why Some Thrive Despite Them All
The Case for Risk Management
Race to the South Pole

Amundsen

Scott
What Started as THIS
Became THIS!
What Started as THIS
Became THIS!
Ultimately The Difference!!
• Amundsen
• First to Arrive at South Pole
• Every Member Returned
• Ultimate Success
• Scott
• Second to South Pole
• Every Member of the
Team Perished
The Emergency Response Plan
An Emergency Response Plan
Without Regular Exercise is a…
Golden Guardian - 2007
Full Scale Hazmat - UC
Full Scale Hazmat
Full Scale Hazmat
Op Area - SimCell
Op Area Potable Water Planning
Op Area – Action Planning
Op Area - JIC
San Jose Water Exercises
•
•
•
•
•
•
•

GG06 – 1906 Earthquake
GG07 – Contamination
GG08 – SoCal EQ
GG09 – No Exercise
GG10 – Marine Exercise
GG11 – Hospital Water Contamination
GG12 – No Exercise
Golden Guardian
2013

May 2013
Exercise Planning Team
EXERCISE DESIGN TEAM
Comp
SCCOA
SJWC
Gilroy
EPA
EPA
SCVWD
SCVWD
Water/LAH
SCCDPH
SCCDPH
CDPH
EVC
EVC
San Jose
Mt View
PG&E
PG&E
SCCDEH
City of Los
Altos
NASA/Ames
CalEMA
CalEMA
CalWater

Name
Cindy Stewart - Lead Planner
Jim Wollbrinck - Lead Planner
Roy Shackel
Bruce Macler
Marvin Young
Tony Ndah
Cindy Martinez
Marsha Hovey
Alex Gordon
Daniel Franklin
Joseph Crisologo
Kelle Remmel
Margaret Melsh
Cay Denise MacKenzie
Lynn Brown
Karla Rodriguez Lomax
Tamon Norimoto
Martha Wien

Email
cindy.stewart@oes.sccgov.org
jim_wollbrinck@sjwater.com
rshackel@ci.gilroy.ca.us
macler.bruce@epa.gov
young.marvin@epa.gov
tndah@valleywater.org
cmartinez@valleywater.org
marshahovey@mac.com
alex.gordon@phd.sccgov.org
Daniel.franklin@phd.sccgov.org
Joseph.Crisologo@cdph.ca.gov
kelleremmel@gmail.com
mmelsh@comcast.net
Cay.MacKenzie@sanjoseca.gov
Lynn.Brown@mountainview.gov
kir2@pge.com
txni@pge.com
Martha.Wien@deh.sccgov.org

Jim Gustafson
Dana Reed
Smsgt Ramon N. Barboa
Thomas Tornell
Mike Smith

dana.reed@nasa.gov
ramon.barboa@calema.ca.gov
thomas.tornell@calema.ca.gov
msmith@calwater.com

Exercise
Planning Meeting Planning
X
X
X
X
x
X
X
X
X
x
X
x
X
x
X
X
X
X
X
x

X
X
X

X
Key Dates
KEY DATES
GG-Group
Initial Meeting
Planning
Planning
Planning
Planning

Date
Thursday, January 24, 13
Wednesday, January 30, 13
Wednesday, January 30, 13
Wednesday, February 6, 13
Wednesday, February 6, 13

State Deadline

Friday, February 8, 13

PIO
Tuesday, February 12, 13
PIO
Wednesday, February 13, 13
Planning
Wednesday, February 13, 13
Planning
Wednesday, February 13, 13
State Deadline Thursday, February 14, 13
EVC
Tuesday, February 19, 13
PIO
Planning
Planning
Planning
Water-TTX
Planning
Planning
Planning
Planning

Time
10am-12pm
Noon -1pm
4pm-5pm
Noon -1pm
4pm-5pm

Item

Siesmic Scenario Spreadsheet to
State
PIO Training - Register at site to
right for 1 2day class
PIO Training - continued
Noon -1pm
4pm-5pm
1pm-4pm
9am - Noon

Wednesday, February 20, 13
Wednesday, February 20, 13
Wednesday, February 20, 13
Wednesday, February 20, 13
Friday, February 22, 13
Wednesday, February 27, 13
Wednesday, February 27, 13
Friday, March 1, 13

10am-Noon
Noon -1pm
Noon to 4pm
4pm-5pm
10am-Noon
Noon -1pm
4pm-5pm
11am to Noon

Wednesday, March 6, 13

MSEL Workshop - Dublin
EVC Launch
WQ Subcommittee
Comms/coordination

Noon -1pm

Planning
Training
Planning
State Deadline
Planning
Planning
Training
EVC

Wednesday, March 6, 13
Friday, March 8, 13
Friday, March 8, 13
Wednesday, March 13, 13
Wednesday, March 13, 13
Wednesday, March 13, 13
Monday, March 18, 13
Tuesday, March 19, 13

Planning
Planning
Planning

Tuesday, March 19, 13
Wednesday, March 20, 13
Wednesday, March 20, 13

State Deadline
PIO

Friday, March 22, 13
Tuesday, March 26, 2013

MSEL Planning
Water Annex TTX

GG13 SJWC Player Briefing

4pm-5pm
8:30am to 10:30amSJWC Participant Training
2pm to 3:30pm SJWC SitStat @ Day 3
??
Mass Care Workshop - Dublin
Noon -1pm
4pm-5pm
8am - Noon
SJWC EOC Operations Training
9am to Noon
EVC TTX

Done
Done
Done
Done
Done
Done
??
Done
Done
Done
Done
Done
Done
Done
Done
Done
Done
Done
Done
Done
Done
Cancele
d
Cancele
d
Moved
Done
Done
Done
Done
Done
Done

Report to Op Area Exercise Status Done
Done
Done
Situation Status Report due to
State
Done
1:30pm to 5:30pm CERC
Done

https://www.bauasitep.org
https://www.bauasitep.org

Need to set up invite

Tom G., Bob D.

Pam and Kurt
SJWC Planning Team

http://sccevcttxgg1.eventbrite.com

1:30pm to 3pm
Noon -1pm
4pm-5pm

WARN Las Vegas, NV
Action Items
ACTION ITEMS
#
Item
4 MSEL
36 Determine all players, then fill in simulators
3pm parking lot meeting with WV - Miguels Group
Get Water Desk Documents and Files Up to Date
15 Explan and Cosin
39 Checklists to prepare Evaluators
40 Checklists to prepare Controllers
Need to establish some public messages for day one about
17 Food for SCVWD
19 Food for Op Area ??
45 Get all contact info in planning document
Day Two Action Plan for all players to all players
Day Two Action Plan for all players to all players Specific to
Establish AAR conference date to share with participants
Get EOC phone numbers for SJWC in 2-PECS
Prepare evaluation form, sent to Cindy for her comments
13 Comm and Computer
Finalize SJWC SitStat (Colby, Eng., Fuel)
Calculate fuel requirements for all SJWC needs
18 Food for SJWC
Set up SJWC EOC with Status and maps in advance of the
Test Virtual Controller Control
12 Comm Check - SJWC
20 Video/Pictures - Op Area
Send out Save the Date for AAR on 5/30
8 How will we do AAR
Can Alex G take the lead on managing/controlling PIO play?
42 Complete list of simulators (What positions needed?)
Need controllers and Bingo Card Co-Pilot!
22 Video/Pictures - SJWC
Get KML of affected areas in SCC
Get Fuel and Generator contact to help with MSEL @ State
Use of pictures for submitting cost recovery
Identify and confirm SCVWD SimCell people
46 Simcell emails set up.
Local road closure play for sjwc(crews calling in that they don't
Polycom set up at SimCell for Water MAC with Op Area
HR to determine Shift Rotation with Ops and Distr.
Car Pool for SJWC Staff and Fuel Estimates
Update radio at Op Area for SJWC and SCVWD
Get email and phone #'s in EOC for Med Health Branch
Where will Public Health PIO Play? County or SJWC SimCell
Where will Joseph, DDPH be located? OA or SimCell

Owner
Wollbrinck

All
wollbrinck
Woll
Stew art/w ollbrinck

Wollbrinck
Wollbrinck
wollbrinck/stewart/PIOs
Martinez
Stew art

All
Cindy
Jim
stewart/wollbrinck
wollbrinck
Wollbrinck
All

Jim
Plans/Logs
Wollbrinck
plans-planners
Wollbrinck
Wollbrinck
Gee

Wollbrinck
w ollbrinck/stew art

Alex
All
Hovey

Due Date
3/22/2013
4/5/2013
4/5/2013
4/18/2013
4/19/2013
4/19/2013
4/19/2013
4/23/2013
4/30/2013
4/30/2013
5/1/2013
5/5/2013
5/5/2013
5/5/2013
5/5/2013
5/5/2013
5/6/2013
5/6/2013
5/6/2013
5/8/2013
5/10/2013
5/10/2013
5/13/2013
5/15/2013
5/20/2013
5/30/2013

Complete
Notes
done
What will all other players do for injects
done
done
done
done
Needed for TTX

N/A
done
done

Working with C Moore

done
done
done
SJWC
done
done
done
done

SJWC

N/A
done
done

Jacob W

stewart
Stewart/Wollbrinck
Stewart/wollbrinck
Tony
Wollbrinck
Wollbrinck
Wollbrinck
Wollbrinck/HR/Ops/Dist
Wollbrinck/HR/Ops/Dist/
Wollbrinck/Ndah
Cindy
Alex
wollbrinck

NEED SJWC Leaks Road Closures deceminated to all
done
done
done
done
5/3 in process
5/3 in process
don
done
Done

Probably virtual
Both
Master Scenario Event List
Inject #

Controller

Inject Name

2 SCCOES
3 SJWC

6 CDPH
7 Gilroy
8 Gilroy
9 SCCOES

SJWC Controller

800 SJWC Controller
0815 hrs

Operation
Generator
Comm Check
(iPhone text
Requesting a
SitStat
Requesting a
SitStat

0915 hrs

News reporter

Op Area EOC

0930 hrs

Parks & Rec
Red Cross Agency
Rep
Walmart
Foundation Rep
DDWEM Assistant
1000 Division Chief

0900 hrs
0900 hrs

0940 hrs

1000 hrs

20 CDPH

Operation Fuel
Continue Issuing
"Public Notice-

21 SJWC

Leak on SP

1100 hrs

22 SCCOES

Governor is coming 1100 hrs

13 SCCOES
14 SCCOES
15 Gilroy
16 SCCOES
17 CDPH
18 SCCOES
19 SJWC

23 SJWC
24 CDPH
25 CDPH
26 CDPH

Place Updated Leaks in Plans Folder
Road Status - Who to start decemination of
information to water sector
Notified that Bascom Generator has 24
hours of life left. Engine going out.
CDPH DDWEM HQ Assnt Div Chief
requests a comm check on the iPhone text
We would like to have an up to date water
system Situation Status within the next 15We would like to have an up to date
wastewater system Situation Status within
The Public Works Department will not be
able to provide a Situation Unit Leader for
Operational Area EOCs (or can be self
deployed by the DE) - request an agency
CDPH DDWEM HQ (request or instructions
can also come through CAHAN) - Marcy CDPH DDWEM HQ DDWEM HQ - CAHAN
Coordinator, at the request of the DDWEM
People are reporting that they have had no
running water for 3 days. They need
The Parks and Recreation Department will
not be able to provide a Plans Section Chief
The Red Cross folks at Wheeler would like
some assistance in setting up a shelter
Walmart Foundation is sending bottled
water. Prepare for five 53' truck/trailers with
CDPH DDWEM HQ (request or instruction
can come through messaging and email)
Need 35 trained staff to supervise
spontaneous volunteers
We Op Area is making an emergency fuel
request. They need our needs for the next
Still incomplete information from areas
affected and continued aftershocks.
Found leak on SP Right of Way that is
leaking about 100 GPM
The Governor wants to tour some affected
areas in the South Bay. He plans to arrive

Plans Section
District Engineers (Contra Costa
DDWEM Unit
Chiefs who have the
All of DDWEM
through CAHAN

900

Open Shelter
Walmart
Foundation
Situation Status
Request
Cal Volunteers
Request

11 CDPH

Plans Section

SJWC Controller
DDWEM Assistant
Division Chief
Op Area EOC
Water Desk
Op Area EOC
Public Works (?)
Situation Unit
Leader
Operational Area
EOCs (or can be
CDPH DDWEM HQ
- Assnt Div. Chief
CDPH DDWEM HQ
- Assnt Div. Chief

0900 hrs

12 CDPH

Inject

SJWC Plans

0830 hrs

EMMA 1 Sit Stat
Agency
Representative
Comm Check
(satellite phones)
CAHAN alert
update
Media coverage of
water outage
EMMA 2 Plans
Coordinator

10 CDPH

Recipient Title
SJWC EOC
Players

0800 hr
Leak Update

4 SJWC
5 SJWC

Simulator's Title

0730 hrs

1 SJWC

Time of Inject

900
900
910

1000 hrs

1000 hrs

EVC

Plans Section
DDWEM Unit
Chiefs who have the
Gilroy EOC Field
Services Branch
Gilroy EOC Field
Services Branch

Op Area Director
Gilroy EOC LOGS
Section Chief
Op Area EOC
District Engineers San Francisco
Logs Personnel

SJWC Controller
Plans Section
District Engineers - Water system
1100 (Contra Costa
(Choose one for
CARES

SJWC Ham Radio

REOC

Op Area EOC

1300
Cancellation of the
BWN
Issue Boil Water
Notice
Requests for
500000 gallons of

Water system
1300 (Choose one for
Water system
1130 (Choose one for
Water system
1130 (Choose one)

DDWEM Districts
Water system
contacts DE to
District Office

Shift Change
Set up WSSP in WebEOC - Just in time
Training on day of.

Water MAC Conference Call
BWN was issued two days ago. A water
system(one for each county) has reviewed
Earthquake aftershock renders three
different water systems mains (choose)
District Office receives call from water
system requesting large quantity of bottled

Expected Actions
Shift sets up laptops,
completes checklists

Contingency
Inject

Delivery Method

Flowchart this

voice

Controller Delivery
Voice and
Electronic Transfer
Voice from SJWC
Controller
Generator to be found and work TBD to direct play Ops walk up to
with Op Area, State and Feds
to replace generator plans chief
DDWEM Unit Chiefs who have
Text message,
the iPhone and GETS card
email via iPhone,
FSBD requests same from City
Voice from local
Water staff and sends it to Op
controller
FSBD requests same from
Voice from local
SCRWA staff and sends it to
controller
Op area Logistics will place
order to Coastal Region for
Contextual
Your choice
DDWEM Agency
Text message and
Representative reports to the
email
DDWEM Unit Chiefs who have
the satellite phones - Respond
satellite phones
All of DDWEM through CAHAN CAHAN alert
Receive CAHAN alert and
system
Work the issue and figure out a What are we doing
solution then communicate it to about all the
Phone
Op area Logistics will place
order to Coastal Region for
Contextual
Your choice
Activation request sent via text
Voice from local
page to selected mebers of the
controller
Determine five Points of
Do we have five
Dispensing complete with staff, PODs ready for the Phone
DDWEM Unit Chiefs who have
Text message and
the iPhone - District Engineers
email
Work with Ops to evaluate New
SitStat and transfer to WSSP

Coordination of Cal Volunteers Contextual
Determine the amount of fuel
needed and send info to Op
Continue Issuing "Public NoticeConsumer Alert During Water

Make plans for Governor's
arrival. Identify affected areas

DDWEM Districts review
information provided and decide
Water system and DE/staff
work to develop the Boil Water
District Office receives request
and forwards to the OAEOC to

Flow Chart This
Have you made
plans for the

Your choice
voice
email
HAM Radio Call
Phone

email
email, media
Call from water
system -

Time Inject was
Delivered

Comments

This will give the two something to do
while WSSP comes on line.

Can go via e-mail if a receiving e-mail at
Op Area is provided. Can also go via
Can go via e-mail if a receiving e-mail at
Op Area is provided. Can also go via
This is joe test test test
New SimCell Strategy
Master Scenario Event List (MSEL)
Inject #

Controller

Time of Inject

Simulator's Title

1 SJWC

0730 hrs

SJWC Controller

2 SCCOES

0800 hr

3 SJWC

Inject Name

Leak Update

4 SJWC
5 SJWC
5.1 SJWC
6 CDPH
7 7b-SCCoes
8 Gilroy
9 SCCOES
10 CDPH
11 CDPH
12 CDPH
13 SCCOES

800 SJWC Controller
0815 hrs

Operation
Generator
Operations
Generator Push
Comm Check
(iPhone text
Requesting a
SitStat
Requesting a
SitStat

0830 hrs

0900 hrs
0900 hrs

EMMA 1 Sit Stat
Agency
Representative
Comm Check
(satellite phones)
CAHAN alert
update
Media coverage of
water outage

0900 hrs

0915 hrs (after
briefing)

Recipient Title
SJWC EOC
Players

Plans Section
SJWC Plans

SJWC Controller
1011 SJWC Contractor
DDWEM Assistant
900 Division Chief
Op Area EOC
Water Desk
Op Area EOC
Public Works (?)
Situation Unit
Leader
Operational Area
900 EOCs (or can be
CDPH DDWEM HQ
900 - Assnt Div. Chief
CDPH DDWEM HQ
910 - Assnt Div. Chief

Plans Section
SJWC Logistics
DDWEM Unit
Chiefs who have the
Gilroy EOC Field
Services Branch
Gilroy EOC Field
Services Branch
Plans Section
District Engineers (Contra Costa
DDWEM Unit
Chiefs who have the
All of DDWEM
through CAHAN

News reporter
Op Area EOC
SCC EOC Medical
Cupertino EOC/P&I Health Branch
SCC EOC Ops
Cupertino EOC/P&I Section Coord

13a

SJWC

Human Waste

0926 hrs

13a.1

SJWC

1001 hrs

14 SCCOES

Human Waste
EMMA 2 Plans
Coordinator

15 Gilroy

Open Shelter

0940 hrs
0950 hrs

18 SCCOES

Fuel Transport
Walmart
Foundation
Cal Volunteers
Request

1000 hrs

EVC

Logs Personnel

19 SJWC

Operation Fuel

1000 hrs

SJWC Controller

Plans Section

1035 hrs

17 CDPH

Fuel Request
Continue Issuing
"Public NoticeSituation Status
Request

18 SJWC

Leak on SP

1100 hrs

19 SCCOES

Governor is coming 1100 hrs

15a

SJWC
16 SCCOES

19a

SLWC
20 CDPH

0930 hrs

1000 hrs

Parks & Rec
Op Area Director
Red Cross Agency Gilroy EOC LOGS
Rep
Section Chief
Western Oil
Walmart
Foundation Rep

Cupt Sanit
District Engineers 1100 (Contra Costa
DDWEM Assistant
1000 Division Chief

WSUL County
Op Area EOC

County Logs Proc
Water system
(Choose one for
District Engineers San Francisco

CARES

SJWC Ham Radio

REOC

Op Area EOC

Inject
Shift Change
Set up WSSP in WebEOC - Just in time
Training on day of.
Place Updated Leaks in Plans Folder
Road Status - Who to start dissemination
of information to water sector
Notified that Bascom Generator has 24
hours of life left. Engine going out.
Mechanic out, unavailable for 1 week.
What do you want to do?
CDPH DDWEM HQ Assnt Div Chief
requests a comm check on the iPhone text
We would like to have an up to date water
system Situation Status within the next 15We would like to have an up to date
wastewater system Situation Status within
The Public Works Department will not be
able to provide a Situation Unit Leader for
Operational Area EOCs (or can be self
deployed by the DE) - request an agency
CDPH DDWEM HQ (request or instructions
can also come through CAHAN) - Marcy CDPH DDWEM HQ DDWEM HQ - CAHAN
Coordinator, at the request of the DDWEM
People are reporting that they have had no
running water for 3 days. They need
Residents' human waste accumulating due
to inability to flush. What is being done to
Follow up on earlier request. Residents'
human waste accumulating due to inability
The Parks and Recreation Department will
not be able to provide a Plans Section Chief
The Red Cross folks at Wheeler would like
some assistance in setting up a shelter
We have located fuel at SAC terminal but
need Homeland Security clearance to load
Walmart Foundation is sending bottled
water. Prepare for five 53' truck/trailers with
Need 35 trained staff to supervise
spontaneous volunteers
We Op Area is making an emergency fuel
request. They need our needs for the next
Please deliver 1000 gallons of diesel fuel to
12345 Elm St. Cupertino within next 24
Still incomplete information from areas
affected and continued aftershocks.
CDPH DDWEM HQ (request or instruction
can come through messaging and email)
Found leak on SP Right of Way that is
leaking about 100 GPM
The Governor wants to tour some affected
areas in the South Bay. He plans to arrive

Expected Actions
Shift sets up laptops,
completes checklists

Contingency
Inject

Delivery Method

Flowchart this

voice

Controller Delivery
Voice and
Electronic Transfer
Voice from SJWC
Controller
Generator to be found and work TBD to direct play Ops walk up to
with Op Area, State and Feds
to replace generator plans chief
Move to find alternative
Hault and move to
Generators
next step
phone
DDWEM Unit Chiefs who have
Text message,
the iPhone and GETS card
email via iPhone,
FSBD requests same from City
Voice from local
Water staff and sends it to Op
controller
FSBD requests same from
Voice from local
SCRWA staff and sends it to
controller
Op area Logistics will place
order to Coastal Region for
Contextual
Your choice
DDWEM Agency
Text message and
Representative reports to the
email
DDWEM Unit Chiefs who have
the satellite phones - Respond
satellite phones
All of DDWEM through CAHAN CAHAN alert
Receive CAHAN alert and
system
Work the issue and figure out a What are we doing
solution then communicate it to about all the
Phone
Explanation of existing plans for
human waste removal. Prompt
email
Explanation of existing plans for
human waste removal. Prompt
email
Op area Logistics will place
order to Coastal Region for
Contextual
Your choice
Activation request sent via text
Voice from local
page to selected mebers of the
controller

Time Inject was
Delivered

Not an actual inject, it's an action and
we'll take care of it when he comes in.
This will give the two something to do
830 while WSSP comes on line.

Work with Ops to evaluate New
SitStat and transfer to WSSP

Solve the problem
Voice
Determine five Points of
Do we have five
Distribution complete with staff, PODs ready for the Phone
Coordination of Cal Volunteers
Determine the amount of fuel
needed and send info to Op

Contextual

voice

Ability to fill the request?
Continue Issuing "Public NoticeConsumer Alert During Water
DDWEM Unit Chiefs who have
the iPhone - District Engineers

Make plans for Governor's
arrival. Identify affected areas

Your choice

email
email
Text message and
email
Flow Chart This
Have you made
plans for the

Comments

745

830 Received info at 1130 hrs
945 Kept wanting to fix
This failed, decided to move generators
1015 from field to main office. Had to hault
900 Slow start, SCCEOC did a briefing.
Can go via e-mail if a receiving e-mail at
900 Op Area is provided. Can also go via
Can go via e-mail if a receiving e-mail at
900 Op Area is provided. Can also go via
Al's email sent 1226 hours
al.lehenbauer@calema.ca.gov
Call taken by Laurel and she is actively
935 working on this. I sent email to Mel
To be conducted tomorrow by/with
Marcy Barnett.
Implemented, needed to do many
930 password resets. Still ongoing.
Received call back form Lead PIO and
935 they have set up seveal points of
0926 hrs
1001 hrs
sent 1226 hours
940
0950 hrs
Pat's cell - Called at 1003 and
1003 confirmed they knew we are coming. I
Kelly is handling this one - pqm
Ops and Planning working on numbers
1000 for logistics.
1030
Interesting. BWN issued wide.
1130 Perhaps this one will assist in not
Sent to Richmond through Mel Yee and
1013 others. Response from Mel Yee - email

HAM Radio Call
Phone

Called 1107 hours. Gave all the
1107 information about the Govenor's arrival.
EOC Activation
Common Operating Picture Content
Basic infrastructure-roads, water, power, phones,
Medical care-hospitals, clinics,
Essential Resources-shelter, food, water, sewer
Hazard recognition and identification-spills, evacuation
Emergency broadcast system-TV, radio, websites
Services-schools, fuel,
Public transportation-buses, light rail, airport, BART
Government notifications-quarantines, curfew
Family/individual status
Needs and Resources-competencies and coordination
Authorities-government, FEMA, OES
Recovery services
Key to Common Operating Picture
Requirements - Selfish/Altruistic
Your Needs
What You Want to See/Know?
When Do You Want to See/Know it?

Your Gives
What can you provide?
When can you provide it?

Who has Decision Authority to Commit/Submit?
Sit-Stat
Leaks

Fires

Road Closures

Power Outage

Fruitdale X
Sherman Oaks

Stevens Canyon
Rd.

Miller X Dial

Stevens Creek X
Winchester

S. Daniel X Neal

Taylor X 1st

Rainbow X
Bretmoor

Santa Teresa X
Cottle

2nd X San
Fernando

Alma X Pomona

Bascom X 280

Parkmoor X
Meridian

Bascom X White
Oaks

Scott X Mayellen Camden X Hwy
85

Thornton Way

McCellan X
Stelling

Patton X Scott

Prospect X Miller

Maywood X
Bascom
Delmas X
Jerome

Meridian X
Camden

Capital Expy X
Ocala
The SJWater View
Sit-Stat
Leaks

Fires

Road Closures

Power Outage

Fruitdale X
Sherman Oaks

Stevens
Canyon Rd.

Miller X Dial

Stevens Creek
X Winchester

S. Daniel X
Neal

Taylor X 1st

Rainbow X
Bretmoor

Santa Teresa X
Cottle

2nd X San
Fernando

Alma X Pomona Bascom X 280

Parkmoor X
Meridian

Bascom X
White Oaks

Scott X
Mayellen

Camden X Hwy
85

Thornton Way
X

McCellan X
Stelling

Patton X Scott

Meridian X
Camden

Prospect X
Miller

Maywood X
Bascom
Delmas X
Jerome

Capital Expy X
Ocala
Common Operation Picture
Event Data

Utilities

Event Data

Event Data

Private
Sector

Event Data

Transportation
38
Emergency Management Social Networking
How
Do
We
Connect?
WARN/CDPH
http://www.ehib.org/page.jsp?page_key=61#heading
Committee Focus
•
•
•
•
•

•
•

Compliance with General Order 103-A’s safety standards
Compliance with Assembly Bill 1650’s emergency preparedness
requirements
Preparation and updating of utility emergency preparedness plans
on file with the California Department of Public Health
Inter-company communications and support on actual disasters
Ongoing interface with Cal EMA, particularly through the Golden
Guardian Exercise Program: California’s annual statewide
emergency operations exercise series; coordination between NorCal
and SoCal water utilities
Leveraging the California Water/Waste Water Agency Response
Network (CalWARN) with CWA member companies
Statistical reports, surveys, etc. on safety-related issues for
regulated water companies
Productive Paranoia
Paranoid behavior is enormously functional if fear is
channeled into extensive preparation and calm,
clear headed action. ~Jim Collins, Great by Choice
Productive Paranoia. Collins categorized successful leaders as
"paranoid, neurotic freaks." They are always preparing for when,
not if, the next big disruption is going to happen. They may be
preparing for the worst -- one company he studied prided itself
on predicting the majority of the recessions in the past several
decades -- but their pessimism pays off.
Water Utility
Emergency Response
Preparedness to Profits

California Water Association
jim_wollbrinck@sjwater.com
May 30, 2013

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Cwa exercise presentation

  • 1. Water Utility Emergency Response Preparedness to Profits California Water Association jim_wollbrinck@sjwater.com May 30, 2013
  • 2. WARN Bridge Includes public AND private utilities Operates utility to utility for small, local or large events – must coordinate with emg mgt Reduces the response “gap” Intrastate WARN Activation Initial Emergency Emergency Occurs Local Mutual Aid Agreement Statewide Mutual Aid Asst. Recovery
  • 4. CWA’s Latest Committee Safety, Security and Emergency Management Committee
  • 5. Safety, Security and Emergency Management Committee Mission and Scope To enable regulated water utilities to have the opportunity and means to provide the highest levels of safety and emergency preparedness for their customers, employees and the general public; and for the integrity of their production, treatment and distribution systems.
  • 6. Why Do All This?!! Detect NIMS Deter SEMS Plan ICS Prepare Delay Exercise Mitigate
  • 7. It’s Not Just About Disasters!! Best Selling Business Leadership Author: Jim Collins Great by Choice: Uncertainty, Chaos, and Luck--Why Some Thrive Despite Them All
  • 8. The Case for Risk Management
  • 9. Race to the South Pole Amundsen Scott
  • 14. Ultimately The Difference!! • Amundsen • First to Arrive at South Pole • Every Member Returned • Ultimate Success • Scott • Second to South Pole • Every Member of the Team Perished
  • 15. The Emergency Response Plan An Emergency Response Plan Without Regular Exercise is a…
  • 20. Op Area - SimCell
  • 21. Op Area Potable Water Planning
  • 22. Op Area – Action Planning
  • 23. Op Area - JIC
  • 24. San Jose Water Exercises • • • • • • • GG06 – 1906 Earthquake GG07 – Contamination GG08 – SoCal EQ GG09 – No Exercise GG10 – Marine Exercise GG11 – Hospital Water Contamination GG12 – No Exercise
  • 26. Exercise Planning Team EXERCISE DESIGN TEAM Comp SCCOA SJWC Gilroy EPA EPA SCVWD SCVWD Water/LAH SCCDPH SCCDPH CDPH EVC EVC San Jose Mt View PG&E PG&E SCCDEH City of Los Altos NASA/Ames CalEMA CalEMA CalWater Name Cindy Stewart - Lead Planner Jim Wollbrinck - Lead Planner Roy Shackel Bruce Macler Marvin Young Tony Ndah Cindy Martinez Marsha Hovey Alex Gordon Daniel Franklin Joseph Crisologo Kelle Remmel Margaret Melsh Cay Denise MacKenzie Lynn Brown Karla Rodriguez Lomax Tamon Norimoto Martha Wien Email cindy.stewart@oes.sccgov.org jim_wollbrinck@sjwater.com rshackel@ci.gilroy.ca.us macler.bruce@epa.gov young.marvin@epa.gov tndah@valleywater.org cmartinez@valleywater.org marshahovey@mac.com alex.gordon@phd.sccgov.org Daniel.franklin@phd.sccgov.org Joseph.Crisologo@cdph.ca.gov kelleremmel@gmail.com mmelsh@comcast.net Cay.MacKenzie@sanjoseca.gov Lynn.Brown@mountainview.gov kir2@pge.com txni@pge.com Martha.Wien@deh.sccgov.org Jim Gustafson Dana Reed Smsgt Ramon N. Barboa Thomas Tornell Mike Smith dana.reed@nasa.gov ramon.barboa@calema.ca.gov thomas.tornell@calema.ca.gov msmith@calwater.com Exercise Planning Meeting Planning X X X X x X X X X x X x X x X X X X X x X X X X
  • 27. Key Dates KEY DATES GG-Group Initial Meeting Planning Planning Planning Planning Date Thursday, January 24, 13 Wednesday, January 30, 13 Wednesday, January 30, 13 Wednesday, February 6, 13 Wednesday, February 6, 13 State Deadline Friday, February 8, 13 PIO Tuesday, February 12, 13 PIO Wednesday, February 13, 13 Planning Wednesday, February 13, 13 Planning Wednesday, February 13, 13 State Deadline Thursday, February 14, 13 EVC Tuesday, February 19, 13 PIO Planning Planning Planning Water-TTX Planning Planning Planning Planning Time 10am-12pm Noon -1pm 4pm-5pm Noon -1pm 4pm-5pm Item Siesmic Scenario Spreadsheet to State PIO Training - Register at site to right for 1 2day class PIO Training - continued Noon -1pm 4pm-5pm 1pm-4pm 9am - Noon Wednesday, February 20, 13 Wednesday, February 20, 13 Wednesday, February 20, 13 Wednesday, February 20, 13 Friday, February 22, 13 Wednesday, February 27, 13 Wednesday, February 27, 13 Friday, March 1, 13 10am-Noon Noon -1pm Noon to 4pm 4pm-5pm 10am-Noon Noon -1pm 4pm-5pm 11am to Noon Wednesday, March 6, 13 MSEL Workshop - Dublin EVC Launch WQ Subcommittee Comms/coordination Noon -1pm Planning Training Planning State Deadline Planning Planning Training EVC Wednesday, March 6, 13 Friday, March 8, 13 Friday, March 8, 13 Wednesday, March 13, 13 Wednesday, March 13, 13 Wednesday, March 13, 13 Monday, March 18, 13 Tuesday, March 19, 13 Planning Planning Planning Tuesday, March 19, 13 Wednesday, March 20, 13 Wednesday, March 20, 13 State Deadline PIO Friday, March 22, 13 Tuesday, March 26, 2013 MSEL Planning Water Annex TTX GG13 SJWC Player Briefing 4pm-5pm 8:30am to 10:30amSJWC Participant Training 2pm to 3:30pm SJWC SitStat @ Day 3 ?? Mass Care Workshop - Dublin Noon -1pm 4pm-5pm 8am - Noon SJWC EOC Operations Training 9am to Noon EVC TTX Done Done Done Done Done Done ?? Done Done Done Done Done Done Done Done Done Done Done Done Done Done Cancele d Cancele d Moved Done Done Done Done Done Done Report to Op Area Exercise Status Done Done Done Situation Status Report due to State Done 1:30pm to 5:30pm CERC Done https://www.bauasitep.org https://www.bauasitep.org Need to set up invite Tom G., Bob D. Pam and Kurt SJWC Planning Team http://sccevcttxgg1.eventbrite.com 1:30pm to 3pm Noon -1pm 4pm-5pm WARN Las Vegas, NV
  • 28. Action Items ACTION ITEMS # Item 4 MSEL 36 Determine all players, then fill in simulators 3pm parking lot meeting with WV - Miguels Group Get Water Desk Documents and Files Up to Date 15 Explan and Cosin 39 Checklists to prepare Evaluators 40 Checklists to prepare Controllers Need to establish some public messages for day one about 17 Food for SCVWD 19 Food for Op Area ?? 45 Get all contact info in planning document Day Two Action Plan for all players to all players Day Two Action Plan for all players to all players Specific to Establish AAR conference date to share with participants Get EOC phone numbers for SJWC in 2-PECS Prepare evaluation form, sent to Cindy for her comments 13 Comm and Computer Finalize SJWC SitStat (Colby, Eng., Fuel) Calculate fuel requirements for all SJWC needs 18 Food for SJWC Set up SJWC EOC with Status and maps in advance of the Test Virtual Controller Control 12 Comm Check - SJWC 20 Video/Pictures - Op Area Send out Save the Date for AAR on 5/30 8 How will we do AAR Can Alex G take the lead on managing/controlling PIO play? 42 Complete list of simulators (What positions needed?) Need controllers and Bingo Card Co-Pilot! 22 Video/Pictures - SJWC Get KML of affected areas in SCC Get Fuel and Generator contact to help with MSEL @ State Use of pictures for submitting cost recovery Identify and confirm SCVWD SimCell people 46 Simcell emails set up. Local road closure play for sjwc(crews calling in that they don't Polycom set up at SimCell for Water MAC with Op Area HR to determine Shift Rotation with Ops and Distr. Car Pool for SJWC Staff and Fuel Estimates Update radio at Op Area for SJWC and SCVWD Get email and phone #'s in EOC for Med Health Branch Where will Public Health PIO Play? County or SJWC SimCell Where will Joseph, DDPH be located? OA or SimCell Owner Wollbrinck All wollbrinck Woll Stew art/w ollbrinck Wollbrinck Wollbrinck wollbrinck/stewart/PIOs Martinez Stew art All Cindy Jim stewart/wollbrinck wollbrinck Wollbrinck All Jim Plans/Logs Wollbrinck plans-planners Wollbrinck Wollbrinck Gee Wollbrinck w ollbrinck/stew art Alex All Hovey Due Date 3/22/2013 4/5/2013 4/5/2013 4/18/2013 4/19/2013 4/19/2013 4/19/2013 4/23/2013 4/30/2013 4/30/2013 5/1/2013 5/5/2013 5/5/2013 5/5/2013 5/5/2013 5/5/2013 5/6/2013 5/6/2013 5/6/2013 5/8/2013 5/10/2013 5/10/2013 5/13/2013 5/15/2013 5/20/2013 5/30/2013 Complete Notes done What will all other players do for injects done done done done Needed for TTX N/A done done Working with C Moore done done done SJWC done done done done SJWC N/A done done Jacob W stewart Stewart/Wollbrinck Stewart/wollbrinck Tony Wollbrinck Wollbrinck Wollbrinck Wollbrinck/HR/Ops/Dist Wollbrinck/HR/Ops/Dist/ Wollbrinck/Ndah Cindy Alex wollbrinck NEED SJWC Leaks Road Closures deceminated to all done done done done 5/3 in process 5/3 in process don done Done Probably virtual Both
  • 29. Master Scenario Event List Inject # Controller Inject Name 2 SCCOES 3 SJWC 6 CDPH 7 Gilroy 8 Gilroy 9 SCCOES SJWC Controller 800 SJWC Controller 0815 hrs Operation Generator Comm Check (iPhone text Requesting a SitStat Requesting a SitStat 0915 hrs News reporter Op Area EOC 0930 hrs Parks & Rec Red Cross Agency Rep Walmart Foundation Rep DDWEM Assistant 1000 Division Chief 0900 hrs 0900 hrs 0940 hrs 1000 hrs 20 CDPH Operation Fuel Continue Issuing "Public Notice- 21 SJWC Leak on SP 1100 hrs 22 SCCOES Governor is coming 1100 hrs 13 SCCOES 14 SCCOES 15 Gilroy 16 SCCOES 17 CDPH 18 SCCOES 19 SJWC 23 SJWC 24 CDPH 25 CDPH 26 CDPH Place Updated Leaks in Plans Folder Road Status - Who to start decemination of information to water sector Notified that Bascom Generator has 24 hours of life left. Engine going out. CDPH DDWEM HQ Assnt Div Chief requests a comm check on the iPhone text We would like to have an up to date water system Situation Status within the next 15We would like to have an up to date wastewater system Situation Status within The Public Works Department will not be able to provide a Situation Unit Leader for Operational Area EOCs (or can be self deployed by the DE) - request an agency CDPH DDWEM HQ (request or instructions can also come through CAHAN) - Marcy CDPH DDWEM HQ DDWEM HQ - CAHAN Coordinator, at the request of the DDWEM People are reporting that they have had no running water for 3 days. They need The Parks and Recreation Department will not be able to provide a Plans Section Chief The Red Cross folks at Wheeler would like some assistance in setting up a shelter Walmart Foundation is sending bottled water. Prepare for five 53' truck/trailers with CDPH DDWEM HQ (request or instruction can come through messaging and email) Need 35 trained staff to supervise spontaneous volunteers We Op Area is making an emergency fuel request. They need our needs for the next Still incomplete information from areas affected and continued aftershocks. Found leak on SP Right of Way that is leaking about 100 GPM The Governor wants to tour some affected areas in the South Bay. He plans to arrive Plans Section District Engineers (Contra Costa DDWEM Unit Chiefs who have the All of DDWEM through CAHAN 900 Open Shelter Walmart Foundation Situation Status Request Cal Volunteers Request 11 CDPH Plans Section SJWC Controller DDWEM Assistant Division Chief Op Area EOC Water Desk Op Area EOC Public Works (?) Situation Unit Leader Operational Area EOCs (or can be CDPH DDWEM HQ - Assnt Div. Chief CDPH DDWEM HQ - Assnt Div. Chief 0900 hrs 12 CDPH Inject SJWC Plans 0830 hrs EMMA 1 Sit Stat Agency Representative Comm Check (satellite phones) CAHAN alert update Media coverage of water outage EMMA 2 Plans Coordinator 10 CDPH Recipient Title SJWC EOC Players 0800 hr Leak Update 4 SJWC 5 SJWC Simulator's Title 0730 hrs 1 SJWC Time of Inject 900 900 910 1000 hrs 1000 hrs EVC Plans Section DDWEM Unit Chiefs who have the Gilroy EOC Field Services Branch Gilroy EOC Field Services Branch Op Area Director Gilroy EOC LOGS Section Chief Op Area EOC District Engineers San Francisco Logs Personnel SJWC Controller Plans Section District Engineers - Water system 1100 (Contra Costa (Choose one for CARES SJWC Ham Radio REOC Op Area EOC 1300 Cancellation of the BWN Issue Boil Water Notice Requests for 500000 gallons of Water system 1300 (Choose one for Water system 1130 (Choose one for Water system 1130 (Choose one) DDWEM Districts Water system contacts DE to District Office Shift Change Set up WSSP in WebEOC - Just in time Training on day of. Water MAC Conference Call BWN was issued two days ago. A water system(one for each county) has reviewed Earthquake aftershock renders three different water systems mains (choose) District Office receives call from water system requesting large quantity of bottled Expected Actions Shift sets up laptops, completes checklists Contingency Inject Delivery Method Flowchart this voice Controller Delivery Voice and Electronic Transfer Voice from SJWC Controller Generator to be found and work TBD to direct play Ops walk up to with Op Area, State and Feds to replace generator plans chief DDWEM Unit Chiefs who have Text message, the iPhone and GETS card email via iPhone, FSBD requests same from City Voice from local Water staff and sends it to Op controller FSBD requests same from Voice from local SCRWA staff and sends it to controller Op area Logistics will place order to Coastal Region for Contextual Your choice DDWEM Agency Text message and Representative reports to the email DDWEM Unit Chiefs who have the satellite phones - Respond satellite phones All of DDWEM through CAHAN CAHAN alert Receive CAHAN alert and system Work the issue and figure out a What are we doing solution then communicate it to about all the Phone Op area Logistics will place order to Coastal Region for Contextual Your choice Activation request sent via text Voice from local page to selected mebers of the controller Determine five Points of Do we have five Dispensing complete with staff, PODs ready for the Phone DDWEM Unit Chiefs who have Text message and the iPhone - District Engineers email Work with Ops to evaluate New SitStat and transfer to WSSP Coordination of Cal Volunteers Contextual Determine the amount of fuel needed and send info to Op Continue Issuing "Public NoticeConsumer Alert During Water Make plans for Governor's arrival. Identify affected areas DDWEM Districts review information provided and decide Water system and DE/staff work to develop the Boil Water District Office receives request and forwards to the OAEOC to Flow Chart This Have you made plans for the Your choice voice email HAM Radio Call Phone email email, media Call from water system - Time Inject was Delivered Comments This will give the two something to do while WSSP comes on line. Can go via e-mail if a receiving e-mail at Op Area is provided. Can also go via Can go via e-mail if a receiving e-mail at Op Area is provided. Can also go via This is joe test test test
  • 31. Master Scenario Event List (MSEL) Inject # Controller Time of Inject Simulator's Title 1 SJWC 0730 hrs SJWC Controller 2 SCCOES 0800 hr 3 SJWC Inject Name Leak Update 4 SJWC 5 SJWC 5.1 SJWC 6 CDPH 7 7b-SCCoes 8 Gilroy 9 SCCOES 10 CDPH 11 CDPH 12 CDPH 13 SCCOES 800 SJWC Controller 0815 hrs Operation Generator Operations Generator Push Comm Check (iPhone text Requesting a SitStat Requesting a SitStat 0830 hrs 0900 hrs 0900 hrs EMMA 1 Sit Stat Agency Representative Comm Check (satellite phones) CAHAN alert update Media coverage of water outage 0900 hrs 0915 hrs (after briefing) Recipient Title SJWC EOC Players Plans Section SJWC Plans SJWC Controller 1011 SJWC Contractor DDWEM Assistant 900 Division Chief Op Area EOC Water Desk Op Area EOC Public Works (?) Situation Unit Leader Operational Area 900 EOCs (or can be CDPH DDWEM HQ 900 - Assnt Div. Chief CDPH DDWEM HQ 910 - Assnt Div. Chief Plans Section SJWC Logistics DDWEM Unit Chiefs who have the Gilroy EOC Field Services Branch Gilroy EOC Field Services Branch Plans Section District Engineers (Contra Costa DDWEM Unit Chiefs who have the All of DDWEM through CAHAN News reporter Op Area EOC SCC EOC Medical Cupertino EOC/P&I Health Branch SCC EOC Ops Cupertino EOC/P&I Section Coord 13a SJWC Human Waste 0926 hrs 13a.1 SJWC 1001 hrs 14 SCCOES Human Waste EMMA 2 Plans Coordinator 15 Gilroy Open Shelter 0940 hrs 0950 hrs 18 SCCOES Fuel Transport Walmart Foundation Cal Volunteers Request 1000 hrs EVC Logs Personnel 19 SJWC Operation Fuel 1000 hrs SJWC Controller Plans Section 1035 hrs 17 CDPH Fuel Request Continue Issuing "Public NoticeSituation Status Request 18 SJWC Leak on SP 1100 hrs 19 SCCOES Governor is coming 1100 hrs 15a SJWC 16 SCCOES 19a SLWC 20 CDPH 0930 hrs 1000 hrs Parks & Rec Op Area Director Red Cross Agency Gilroy EOC LOGS Rep Section Chief Western Oil Walmart Foundation Rep Cupt Sanit District Engineers 1100 (Contra Costa DDWEM Assistant 1000 Division Chief WSUL County Op Area EOC County Logs Proc Water system (Choose one for District Engineers San Francisco CARES SJWC Ham Radio REOC Op Area EOC Inject Shift Change Set up WSSP in WebEOC - Just in time Training on day of. Place Updated Leaks in Plans Folder Road Status - Who to start dissemination of information to water sector Notified that Bascom Generator has 24 hours of life left. Engine going out. Mechanic out, unavailable for 1 week. What do you want to do? CDPH DDWEM HQ Assnt Div Chief requests a comm check on the iPhone text We would like to have an up to date water system Situation Status within the next 15We would like to have an up to date wastewater system Situation Status within The Public Works Department will not be able to provide a Situation Unit Leader for Operational Area EOCs (or can be self deployed by the DE) - request an agency CDPH DDWEM HQ (request or instructions can also come through CAHAN) - Marcy CDPH DDWEM HQ DDWEM HQ - CAHAN Coordinator, at the request of the DDWEM People are reporting that they have had no running water for 3 days. They need Residents' human waste accumulating due to inability to flush. What is being done to Follow up on earlier request. Residents' human waste accumulating due to inability The Parks and Recreation Department will not be able to provide a Plans Section Chief The Red Cross folks at Wheeler would like some assistance in setting up a shelter We have located fuel at SAC terminal but need Homeland Security clearance to load Walmart Foundation is sending bottled water. Prepare for five 53' truck/trailers with Need 35 trained staff to supervise spontaneous volunteers We Op Area is making an emergency fuel request. They need our needs for the next Please deliver 1000 gallons of diesel fuel to 12345 Elm St. Cupertino within next 24 Still incomplete information from areas affected and continued aftershocks. CDPH DDWEM HQ (request or instruction can come through messaging and email) Found leak on SP Right of Way that is leaking about 100 GPM The Governor wants to tour some affected areas in the South Bay. He plans to arrive Expected Actions Shift sets up laptops, completes checklists Contingency Inject Delivery Method Flowchart this voice Controller Delivery Voice and Electronic Transfer Voice from SJWC Controller Generator to be found and work TBD to direct play Ops walk up to with Op Area, State and Feds to replace generator plans chief Move to find alternative Hault and move to Generators next step phone DDWEM Unit Chiefs who have Text message, the iPhone and GETS card email via iPhone, FSBD requests same from City Voice from local Water staff and sends it to Op controller FSBD requests same from Voice from local SCRWA staff and sends it to controller Op area Logistics will place order to Coastal Region for Contextual Your choice DDWEM Agency Text message and Representative reports to the email DDWEM Unit Chiefs who have the satellite phones - Respond satellite phones All of DDWEM through CAHAN CAHAN alert Receive CAHAN alert and system Work the issue and figure out a What are we doing solution then communicate it to about all the Phone Explanation of existing plans for human waste removal. Prompt email Explanation of existing plans for human waste removal. Prompt email Op area Logistics will place order to Coastal Region for Contextual Your choice Activation request sent via text Voice from local page to selected mebers of the controller Time Inject was Delivered Not an actual inject, it's an action and we'll take care of it when he comes in. This will give the two something to do 830 while WSSP comes on line. Work with Ops to evaluate New SitStat and transfer to WSSP Solve the problem Voice Determine five Points of Do we have five Distribution complete with staff, PODs ready for the Phone Coordination of Cal Volunteers Determine the amount of fuel needed and send info to Op Contextual voice Ability to fill the request? Continue Issuing "Public NoticeConsumer Alert During Water DDWEM Unit Chiefs who have the iPhone - District Engineers Make plans for Governor's arrival. Identify affected areas Your choice email email Text message and email Flow Chart This Have you made plans for the Comments 745 830 Received info at 1130 hrs 945 Kept wanting to fix This failed, decided to move generators 1015 from field to main office. Had to hault 900 Slow start, SCCEOC did a briefing. Can go via e-mail if a receiving e-mail at 900 Op Area is provided. Can also go via Can go via e-mail if a receiving e-mail at 900 Op Area is provided. Can also go via Al's email sent 1226 hours al.lehenbauer@calema.ca.gov Call taken by Laurel and she is actively 935 working on this. I sent email to Mel To be conducted tomorrow by/with Marcy Barnett. Implemented, needed to do many 930 password resets. Still ongoing. Received call back form Lead PIO and 935 they have set up seveal points of 0926 hrs 1001 hrs sent 1226 hours 940 0950 hrs Pat's cell - Called at 1003 and 1003 confirmed they knew we are coming. I Kelly is handling this one - pqm Ops and Planning working on numbers 1000 for logistics. 1030 Interesting. BWN issued wide. 1130 Perhaps this one will assist in not Sent to Richmond through Mel Yee and 1013 others. Response from Mel Yee - email HAM Radio Call Phone Called 1107 hours. Gave all the 1107 information about the Govenor's arrival.
  • 33. Common Operating Picture Content Basic infrastructure-roads, water, power, phones, Medical care-hospitals, clinics, Essential Resources-shelter, food, water, sewer Hazard recognition and identification-spills, evacuation Emergency broadcast system-TV, radio, websites Services-schools, fuel, Public transportation-buses, light rail, airport, BART Government notifications-quarantines, curfew Family/individual status Needs and Resources-competencies and coordination Authorities-government, FEMA, OES Recovery services
  • 34. Key to Common Operating Picture Requirements - Selfish/Altruistic Your Needs What You Want to See/Know? When Do You Want to See/Know it? Your Gives What can you provide? When can you provide it? Who has Decision Authority to Commit/Submit?
  • 35. Sit-Stat Leaks Fires Road Closures Power Outage Fruitdale X Sherman Oaks Stevens Canyon Rd. Miller X Dial Stevens Creek X Winchester S. Daniel X Neal Taylor X 1st Rainbow X Bretmoor Santa Teresa X Cottle 2nd X San Fernando Alma X Pomona Bascom X 280 Parkmoor X Meridian Bascom X White Oaks Scott X Mayellen Camden X Hwy 85 Thornton Way McCellan X Stelling Patton X Scott Prospect X Miller Maywood X Bascom Delmas X Jerome Meridian X Camden Capital Expy X Ocala
  • 37. Sit-Stat Leaks Fires Road Closures Power Outage Fruitdale X Sherman Oaks Stevens Canyon Rd. Miller X Dial Stevens Creek X Winchester S. Daniel X Neal Taylor X 1st Rainbow X Bretmoor Santa Teresa X Cottle 2nd X San Fernando Alma X Pomona Bascom X 280 Parkmoor X Meridian Bascom X White Oaks Scott X Mayellen Camden X Hwy 85 Thornton Way X McCellan X Stelling Patton X Scott Meridian X Camden Prospect X Miller Maywood X Bascom Delmas X Jerome Capital Expy X Ocala
  • 38. Common Operation Picture Event Data Utilities Event Data Event Data Private Sector Event Data Transportation 38
  • 39. Emergency Management Social Networking How Do We Connect?
  • 41. Committee Focus • • • • • • • Compliance with General Order 103-A’s safety standards Compliance with Assembly Bill 1650’s emergency preparedness requirements Preparation and updating of utility emergency preparedness plans on file with the California Department of Public Health Inter-company communications and support on actual disasters Ongoing interface with Cal EMA, particularly through the Golden Guardian Exercise Program: California’s annual statewide emergency operations exercise series; coordination between NorCal and SoCal water utilities Leveraging the California Water/Waste Water Agency Response Network (CalWARN) with CWA member companies Statistical reports, surveys, etc. on safety-related issues for regulated water companies
  • 42. Productive Paranoia Paranoid behavior is enormously functional if fear is channeled into extensive preparation and calm, clear headed action. ~Jim Collins, Great by Choice Productive Paranoia. Collins categorized successful leaders as "paranoid, neurotic freaks." They are always preparing for when, not if, the next big disruption is going to happen. They may be preparing for the worst -- one company he studied prided itself on predicting the majority of the recessions in the past several decades -- but their pessimism pays off.
  • 43. Water Utility Emergency Response Preparedness to Profits California Water Association jim_wollbrinck@sjwater.com May 30, 2013