Henry Storgaard is a 50-year-old manager from Denmark with over 30 years of experience in IT infrastructure, operations management, and incident response. He has held roles as an IT Infrastructure Deployment Manager, Nordic Major Incident Manager, network operator, and server operator. Storgaard has a background in technical operations and enjoys coordinating teams to resolve challenges and make improvements.

1. Curriculum Vitae
Name: Henry Storgaard
Address: Borgerdiget 8, 2730 Herlev
Phone: 606 404 00/44910992
E-mail: henrik@storgaard.info
Age: 50 years
Marital Status: Cohabiting
Team player / manager, Manager, Coordinator of perspective and personal commitment.
I would describe myself as an outgoing and positive person. I thrive in a coordinating role with
varying and technical issues. I thrive by challenges and my goal is to make a difference to my
surroundings. It is important for me to embrace humor in everyday life and I work well in an
unpretentious and preferably international environment.
I favor management with emphasis on the "good dialogue" and freedom with responsibility. I have
’pondus’ but seeks solutions through dialogue.
2015- IT Infrastructure Deployment Manager, Ikano Bank
• Single-point-of-contact for all infrastructure-related updates and deployments.
• Ensures Quality and safety assess infrastructure-related changes and ensures
that fallback procedures are developed.
• Manager and coordinates cooperation between lines of services for upgrading
and maintenance.
• Ensures right resources at the right times.
• Fixed member of the Change Advisory Board
• Ensures understanding between technicians and management.
• Ensures contact with suppliers where technician contact are not enough.
• Ensures optimization and reduction of load on staff and reduce overtime to the
extent possible.
• Assists Change Management in technical matters where Technical Architects are
not available.
• Participate in project work and preparation of procejts.
2009 – 2015
Nordic Major Incident Manager (MIM), CSC Danmark
• Leading ad hoc groups toward the goal / the solution
• 24 * 7 *365 on call on Rota.
• Have the responsibility to manage and monitor all priority 1 and -2 cases throughout
CSC's large number of customers and ensure progress and resolution within the
applicable SLA if there is a danger of breach of SLA and / or Penalty towards the
customer.
• Coordinate and head of the Technical Service Restoration Teams (SRT) will be
initiated, to reestablish service with as little service degradation / outage time for the
customer as possible and ensure minimal penalties, if possible. Restore of full or
feasible service degree is prime target.
work experience

2. • Responsible for getting the right technical resources to work on the problem and
coordinate the cooperation of system specialists, external suppliers and service
representatives
• Helps maintain focus in projects and debugging so that the fastest possible
restoration of service is ensured.
• Will occasionally involve in projects and Task Forces which are derailed due to lack of
coordination, bringing them back on track.
• Coordinates all information on both customers as well as internally during the
problem solving process
• Participate in the development of Root Cause Analysis (RCA) and be responsible for
"Lessons Learned" meetings subsequent
• Contributing to the annual revision of disasterplaner, as well as coordination of
efforts in the event of a declared disaster.
1999 – 2009
Network / Midrange / Server / Backup operator, CSC Denmark A / S
• Incorporation- and training of new colleagues in police specially built
Schengen system, partly in Strassburg.
• amalgamation of SAS and CSC Classic Protections. Meeting activity, catalog
of ideas, preparation of training lists and fields.
• Management of the group under survival- and teambuilding courses through
varying tasks.
• Documentation on its own initiative of monitoring because appearance to
prevent setup errors.
• Operation and monitoring of CSC's international and national networks.
• Operation, monitoring, troubleshooting and easier 2.level of approximately
3000 servers and midrange, distributed on 142
• customers and 5 different reporting tools.
• Tidliger the coordinating responsibility between 2.level technicians,
customer and external suppliers, this was udsplittet 2 years ago to the
independent group ..
• Monitoring stop / start backups via Tivoli Storage Management / Veritas.
1995 – 1999
Computer operator / consultant, PBS A / S
1992 – 1995
Computer operator, Københavns Kommunes EDB Central
1989 – 1992
Media / Computer / Network operator, Maersk Data
1988 – 1989
Specialist Worker /mixing/extraction, Dyrup A/S

3. 1986 – 1988
Temp. / policy accounts, Tryg A / S
10. Klasses udvidet afgangseksamen. / Bagsværd Skole / 1982
Studentereksamen, Nysproglig. / Gladsaxe Gymnasium / 1985
Erhvervsret, HH enkeltfag / Københavns Handelshøjskole / 1987
Engelsk IV/ Handelskorrespondance, HH enkeltfag. / Københavns Handelshøjskole / 1987.
__________________________________________________________
• Advanced Management Negotiations / Skillsoft Computer BasedTraining / 2014
• Making Decisions Dynamically / Skillsoft Computer BasedTraining / 2014
• Communicating for Contacts / Skillsoft Computer BasedTraining / 2013
• Planning Project Scope / Skillsoft Computer BasedTraining / 2013
• Initiating a Project and Planning a Project Plan / Skillsoft Computer BasedTraining / 2012
• Advanced managing Negotiations / Skillsoft Computer BasedTraining / 2011
• PLOS Project Leader Orientation Simulation/2010
• ITIL V3 overview/EMC / 2010
• Workshop om Indien og indisk kultur / CSC / 2009
• Breakthrough Innovation / Skillsoft Computer BasedTraining / 2009
• The Process of Negotiation / Skillsoft Computer BasedTraining / 2009
• Mastering Negotiation / ComputerBasedTraining + Certificat / 2009
• Breakthrough Innovation / ComputerBasedTraining + Certificat / 2009
• FY10 Ethics, Information Management Compliance, and Security Awareness Briefing /
ComputerBasedTraining + Certificat / 2009
• CSC Ethics and Security Awareness Briefing FY09 / ComputerBasedTraining + Certificat /
2008
• CSC Ethics and Security Awareness Briefing FY08 / ComputerBasedTraining + Certificat /
2007
• ITIL: The Service Desk and Incident Management / ComputerBasedTraining + Certificat /
2006
• Windows Server 2003 / Teknologisk Institut / 2006
• ITIL / CSC internt / 2006
• Personlig udvikling/overlevelseskursus / Carsten Mørk Kurser A/S / 2000
• Unicenter TNG Basic Administration / Teknologisk Institut / 1999
• Tcp/IP / Teknologisk Institut / 1998
• Samarbejde, Træning & Personlig Styrke / IBM / 1995
• Aktiv Systemovervågning / Operator Consult / 1995
• INFO/MAN-configuration, IBM
• ESCON – ATM lyslederkursus, IBM
• OPC/ESA, IBM
• Netværksbetjening / Operator Consult / 1994
• CICS/VTAM/OMEGAMON / Operator Consult / 1994
• Modul 1-4 for systemadministratorer (unix,oracle, tcp/ip) / DDE /1993
• OS/2 / IBM / 1992
• Mainstreet / Danring / 1992
Education/Courses/certifications

4. • DB2 for driftpersonel / DC / 1991
• VTAM netværksbetjening / DC / 1990
• Maersk Data Quality Education / MD / 1990
• Grundlæggende MVS / IBM / 1989
• Systemovervågning / DC / 1989
• Adgangskursus til farve- lakindustrien / VUC / 1988
• Grundkursus vedr. Processindustri / VUC / 1988
• Operatørkursus vedr. Processindustri / VUC / 1988
Language Writing skills Verbal skills Reading skills
Dansk (native langue) Excellent Excellent Excellent
Svensk/Norsk ---- Good Good
Fransk
Engelsk
----
Excellent
Basic
Excellent
Basic
Excellent
Tysk Basic Good Good
• The majority of my spare time with my family and my villa.
• Cars, motor mechanics and sheet metal work.
• Badminton
• Squash
Languages
FritidsinteresserSpare time interests

5. • Kayaking
• Fitness / Rowing
• Enjoy traveling

6. • Kayaking
• Fitness / Rowing
• Enjoy traveling