1. Candidate Experience Checklist
The Arrival
The Lobby
03
The Application
01
02
04
05
The Next Step
Is there a place for them to
park? Is it well-lit and easy to
find? Did you offer public
transportation alternatives?
Did you force them to fill out
a lengthy application? Was it
duplicative? On paper? Did it
require them to repeat
information on their resume?
Are they greeted warmly?
Are they expected? How
long do you keep them
waiting? What are the
interactions between
employees like?
Did you prepare them in
advance? Let them know
who they were meeting?
Ask questions relevant to
the job? Pay full and
complete attention?
Do they know exactly what
comes next? Was a timeline
discussed? Did you share
your email and encourage
follow-up questions?
The Interview
STEP
STEP
STEP
STEP
STEP
Do you treat your candidates like customers? Consider these five points
of the process to make sure you are planning the interview experience
from the candidate's point of view.
expectingchange.com