1. M O H A N N A D A L K H L I A T
OBJECTIVES
 Seeking new challenges which effectively utilize professional experience.
 To gain experiences using my analytical skills and commitment to perform quality work.
 To obtain a position using my administrative and managerial skills.
 Work with strong team environments and developing open communications.
 Develop my skills with working in rich environment of resources and plenty of work.
PERSONAL INFORMATION
 Date & place of Birth: 01.12.1977 Wadi Mousa, Jordan
 Nationality: Jordanian.
 Martial status: Married.
 Permanent address: Aqaba, Jordan.
EDUCATION
March 2008 Institute of Banking Studies(IBS) Aqaba, Jordan
 Professional Diploma in Bank Credit.
1995 – 1997 Balqa’a Applied University Ma’an, Jordan
 Ma’an College, Business department.
Accountant.
1993 – 1995 Taybbeh Secondary School Wadi Mousa , Jordan
 High School

2. 2
PROFESSIONAL EXPERIENCE
2011 – until now Jordan Islamic Bank Aqaba, Jordan
Credit Director
2009 – 2011 Jordan Islamic Bank Aqaba, Jordan
Accounting Director
 Labors salaries management.
 Managing the balance between the bank branch's.
 Branch expenses control.
 Fixed assets management.
 Daily branch's works editing.
2006 – 2009 Jordan Islamic Bank Aqaba, Jordan
Credit Supervisor
 Support and enforce Bank policies and procedures as a team member, and implement all sales action plans
assigned to credit department in Aqaba Branch.
 Maintain and grow Bank market place by managing existing Clients and generate new customers base by using all
Sales objectives needed to attract new clients and using all available retention programs to keep and develop Bank
existing clients.
 Responsible for establishing special Contacts Data Base(gold customer) for Local market and track all changes to
keep these data updated as possible by using either local Information recourses or using Bank intelligence network.
 Gain an in-depth knowledge for Aqaba market needs and develop a set of practical solutions and tactics to meet
these needs.
 Responsible for ensuring complete customer satisfaction and inform customers for various Bank developments.
 Assess and analyze customer feedback, then evaluate areas of improvement to provide better customer service,
and streamlined processes and operations while ensuring smooth and transparent communication between different
departments.
 Prepared various MIS Reports to maintain a database of sales records and keep a track of all various issues needed
to be reported to high management to smooth escalated high management decisions.

3. 3
2000 – 2006 Jordan Ministry Of Water and Irrigation Wadi Mousa, Jordan
Collection Supervisor
 Effectively handled a team of collectors and Revenue officers work in two channels (Indoor collection And
Outdoor Revenue collectors), and play as an active team leader to work upon customer Satisfaction and constantly
monitored individual performances to ensure consistent output from the entire team.
 Establish and Manage collection strategy and a plan of action to develop collection action balancing firm
objectives and customer satisfaction.
 Successfully handled the collection operations, tracked daily activities, updated it regularly and ensured that
processes are followed as per the quality standards.
 Control the interaction between customers and collection Force.
1997 – 2000 Jordan Tourism Investment( JTI) Petra, Jordan
Cashier
INTERPESONAL SKILLS
 Have dynamic business characteristics through forming suitable vision, understanding mission, functions and
estimating organization position goals.
 Planning for how to reorganize work activities to achieve best results.
 The ability to do many tasks adjusted to many demands, giving priorities in short notice, with keeping the stability
even under pressure.
 Good communication skills and easily can express thoughts through written and oral skills to both individuals and
groups.
LANGUAGES
 Arabic Mother Tongue.
 Good English commands in reading & writing.

4. 4
TRAINNIGS
 Accounting Applications Using Compute Institute of Banking Studies(IBS)
22 May 2011 – 26 May 2011 Management Building - Training Dept
 English course. Institute of Bell Amman
22 Apr 2010 – 5 Jun 2010 Management Building - Training Dept.
 Detect fraud in electronic check clearing . Omam For Consultation & Training
25 Oct 2009 – 28Oct 2009 Jordan Islamic Bank - Aqaba
 Documentary Credit in Islamic Bank Jordan Islamic Bank
10 May 2009 – 08 May 2009 Management Building - Training Dept.
 Credit between Islamic And Institute of Banking Studies(IBS)
Traditional Banks Management Building - Training Dept.
25 Aug 2008 – 27 Aug 2008
 Management of Non-Performing Debts Institute of Banking Studies(IBS)
17 Jun 2007 – 21 Jun 2007 Management Building - Training Dept.
 Documentary Credit Institute of Banking Studies(IBS)
19 Mar 2006 – 23 Mar 2006 Management Building - Training Dept
 Customer Service Skills Jordan Islamic Bank
03 Feb 2006 – 08 Feb 2006 Management Building - Training Dept.
 General Safety Jordan Water Authority
21 Apr 2005 – 26 Apr 2005 Management Building - Training Dept.
 Finance and Accounting Program Talal Abu Ghazaleh Organization
03 Aug 2003 – 22 Oct 2003 Aqaba Movenepick Hotel - Training Dept
 Warehouse Management Petra Palace Training Center
15 Mar 2003 – 26 April 2003 Management Building - Training Dept.
 Being a Guest Acoor for Tourism
23 Sep 1999 – 26 Sep 1999 Taybbet Zaman Hotel - Training Dept.
 Banking Accounting Housing Bank Training Center
03 Mar 1997 – 27 Apr 1997 Management Building - Training Dept.
 Hotel Accounting Jordan Tourism Investment Training Center
01 Sep 1996 – 27 Sep 1996 Management Building - Training Dept.
 Comprehensive Computer Program Nabatense Training Center
13 Feb 1996 – 22 May 1996 Training Dept.
REFRENCES
TO BE SUPPORTED UPON REQUEST.
. J O R D A N I S L A M I C B A N K - A Q A B A .
H A M A M A T T U N I S E A H S T R E E T . A Q A B A . J O R D A N
F A X ( 0 0 9 6 2 ) 3 2 0 1 4 3 1 3 . M O B I L E 1 ( 0 0 9 6 2 ) 7 9 7 4 5 9 9 0 0
T E L ( 0 0 9 6 2 ) 3 2 0 1 4 3 1 6 . M O B I L E 2 ( 0 0 9 6 2 ) 7 7 6 9 2 3 0 3 2
E - M A I L ( M O H A N N A D _ K 7 @ Y A H O O . C O M )
( M O H A N N A D _ K 7 @ H O T M A I L . C O M )