Henry Jacobs is a 35-year-old South African man with over 12 years of computer experience. He has worked in call centers for Outsurance and Scania South Africa, as well as in reception roles at Life Peglerae Hospital and Netcare Sunninghill Hospital. Jacobs has an A+ certification and training in Microsoft Office, basic internet skills, and SAP integration. He is currently unemployed after his own company failed due to financial reasons.
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1. Henry Jacobs
Personal
Information
Marital status : Married
Nationality : South African
Gender : Male
Age : 35
ID Number : 800724 5039 083
Phone Number : 076 261 7919
Email : henry.aidan34@yahoo.com
Driver’s License : Code 8 (own car)
Dependants : 1
Education 1986 – 1998
Matric
Subjects passed:
Afrikaans
English
Mathematics
Science
Technical Drawings
Fitting & Turning
PROFESIONAL TRAINING AND COMPUTER EXPERIENCE
(Studied at Damelin and the Technical College Klerksdorp
Studied A+; MCSE PC Support, (12 years computer experience),
Microsoft Office 2000, Basic internet course, Advanced computer skills
course, SAP integration course, Impilo Systems User, Insurance training
via Outsurance onsite training.
Languages
Afrikaans – Speaks and write
English – Speaks and write
- 1 -Page 1 of 5
Carina Hof 24
Vorster Avenue
Pierre van Ryneveld
Centurion
0157
076 261 7010
2. Professional
experience
Currently unemployed due to own company failing due to financial reasons
March 2014 – October 2014 PERMANENT
Outsurance
• Liaising with clients telephonically
• General call centre duties
• Data capturing
• Liaising with management and staff of other departments
• Requesting assessors to attend to clients properties
• Liaising with subcontractor in regards to repairs to be done
• Monitoring sub contractors movements
• Requesting Quotes for repairs from sub contractors
• Issuing of quotes to clients
• Preparing invoices for clients and sub contractors
• Receiving of payments
• Finalising invoices after payments received
Reason for leaving: started own company
May 2012 – March 2014 PERMANENT
Scania South Africa(PTY)Ltd
• Liaising with clients telephonically
• General call centre duties
• Data capturing
• Liaising with management and staff (Cross border)
• Issuing spares for the mechanics (night shift and weekends)
• Running the call centre at night
• Liaising with subcontractor
• Validating clients credit details
• Issuing of quotes to clients
• Receiving of payments
• Basic warehousing
• Monitoring mechanics movements via tracking
• Liaising with currier companies for delivery of parts – Local and
Cross border
• Liaising with towing companies to assist with breakdowns – Local
and Cross border
Reason for leaving: Better prospects
July 2009 – September 2011 PERMANENT
Life Peglerae Hospital
• Pre bed bookings for patients in hospital
• Capturing of personal information of patient
• Daily administrational duties
• Daily theatre list preparation
• Doing bed bookings for Expecting mothers
• Liaison with Doctors and their secretary’s
• Reception at hospital
- 2 -Page 2 of 5
3. • Shift supervisor
Reason for leaving: Relocated with family
October 2007 – May 2009 PERMANENT
Netcare Sunninghill Hospital
• Pre bed bookings for patients in hospital
• Capturing of personal information of patient
• Daily administrational duties
• Daily theatre list preparation
• Doing bed bookings for Expecting mothers
• Liaison with Doctors and their secretary’s
• Working in Sessional rooms (receptionist for 11 Doctors
October 2006 – 30 September 2007 PERMANENT
Outdoor Warehouse – Centurion
• Sales Person
• Liaison with customers
• Stock taking
• Receiving and distribution of stock
• Handling sales of R300000-00 – R500000-00
• Product knowledge training camp
Reason for leaving: Better Prospects
July 2005 – September 2006 PERMANENT
Rhapsody’s Menlyn
● Waiter
● Serving customers drinks & food
● Working on till & cash up at the end of shift
Reason for leaving: Better Prospects
March 2003 – June 2005 PERMANENT
Applied Geology Services
• 2 MONTHS Samplers assistant
• Diamond saw operator course
• Supervisor
• Project orders of stock and materials
• Supervise between office and site
• Mapping and Plotting maps for managers
• Reporting to managers on what was done during shifts
Reason for leaving: Company closed down
- 3 -Page 3 of 5
4. Motivation
February 2000 – February 2003 PERMANENT
Chubb Electronics
• Control room supervisor
• Typing & Filing of all basic Office duties
• Handling all client complaints
• Checking equipment in equipment room
Reason for leaving: Relocated for better Prospects
1997-1998 PART-TIME
Mine Rail Systems Klerksdorp
● Student/ Foreman
● Supervise team of workers
● Wages & Queries
● Ordering of materials
I have been working in the call centre environment for the past year and
four months. I sincerely enjoy my career in call centre as it gives me
the opportunity to be part and work as a team within an open plan
environment.
My growth in the currently company is limited and I would love to work
for a more dynamic company where I will be able to enhance my
career.
I currently reside in Pretoria and travelling to Johannesburg daily is very
costly and time consuming. I am therefore looking for an opportunity in
the Pretoria area.
Extracurricular
activities
Reading, Swimming, Squash, Nature, Dancing, Cricket, Golf , etc.
- 4 -Page 4 of 5
5. References
Personal contact
details • Outsurance
Manager – Anine Engelbrecht
012 684 8095
• Scania
HR Manger - Gail Roberts
011 661 9600
• Life Peglerae Hospital
Reception Manger - Mapule Mfetane
079 920 5417
• Sunninghill Hospital
Reception Manger - Michelle Moodley
011 806 1682 or 082 780 9339
• Outdoor Warehouse
Branch Manger - Darren Bezuidenhout
012 663 1450
THANK U FOR THE TIME AND EFFORT OF PERUSING
MY CV.
- 5 -Page 5 of 5
6. References
Personal contact
details • Outsurance
Manager – Anine Engelbrecht
012 684 8095
• Scania
HR Manger - Gail Roberts
011 661 9600
• Life Peglerae Hospital
Reception Manger - Mapule Mfetane
079 920 5417
• Sunninghill Hospital
Reception Manger - Michelle Moodley
011 806 1682 or 082 780 9339
• Outdoor Warehouse
Branch Manger - Darren Bezuidenhout
012 663 1450
THANK U FOR THE TIME AND EFFORT OF PERUSING
MY CV.
- 5 -Page 5 of 5