Evangelos Ergen has over 25 years of experience in administration, operations management, customer service, and information technology. He is currently the Director of Administration at The University of Sheffield International Faculty, CITY College in Thessaloniki, Greece, a role he has held since 1998. He has an MBA in Health Care Management from The University of Sheffield and a BSc in Business Administration from North College in Thessaloniki.
This curriculum vitae summarizes the qualifications and experience of Dr. Nikolaos T. Chalvatzis, an ophthalmologist currently working as an Assistant Professor in Ophthalmology in Thessaloniki, Greece. It outlines his educational background, including medical degrees from Aristotle University, a PhD in ocular surface diseases, and postdoctoral training in the UK. It also details his current clinical and teaching responsibilities, areas of specialty, extensive surgical experience, academic awards, publications, society memberships, and research interests focused on ocular surface disorders and orbital pathology.
This document provides a summary of Dr. Nikos Tsoumas' education, qualifications, professional experience, and licenses. It details that he received his MD from the University of Athens in 2002 and obtained Certificate of Medical Specialty in Radiation Oncology in 2014. His professional experience includes current roles as Clinical Associate in Radiation Oncology at General Hospital Papageorgiou in Thessaloniki, Greece, and previous medical roles in Greece, the UK, and as Chief Medical Officer for several motocross and diving events.
Sherihan Medhat Ghanem is seeking a challenging opportunity in a multinational organization. She has 10 years of experience in human resources, technical support, sales engineering, and training. Currently she works as a senior HR specialist at Comfort Egypt, where her responsibilities include recruitment, orientations, training, performance appraisals, employee relations, and more. She holds a Bachelor's degree in Communication Engineering and is fluent in Arabic and proficient in English.
Sherif Abdel Rahman Mahmoud is an experienced IT Director currently working at Savola Foods Egypt. He has over 20 years of experience implementing and managing various ERP systems such as Microsoft Dynamics AX, Oracle Applications, and Scala Business Solutions. He holds a B.Sc. in Commerce and several technical certifications. His career objective is to find a challenging role as an IT Director.
The document provides a summary of Jennifer E. Hortillosa's resume. It outlines her education, including degrees in accountancy from the University of the Immaculate Conception- Davao City and Notre Dame of Dadiangas College. Her career experience includes roles providing Salesforce support at Lexmark Research & Development Corp and partner relationship management admin support. Previous experience includes positions as a team lead and customer service representative at Aegis PeopleSupport Phils. Inc. The document also lists relevant trainings attended and contributions/achievements.
How to promote university and business cooperation, so that the students have better chances to get employed? Have a look at a presentation from the Workshop in Athens which was organised within the TRIGGER project (project number: 2617309-EPP-1-2020-1-SK-EPPKA2-CBHE-JP).
The aim of the project is to improve conditions at universities in Central Asia and to educate students in an innovative way so that they acquire the skills needed for today's job market. In this presentation IDEC will take you through the process of strategy preparation for an effective graduate employability enhancement scheme and much more.
Bjorn T. Carreon provides his contact information and professional experience. He has over 10 years of experience in customer service, sales, and logistics roles for companies in the UAE and Philippines. His current role is a Sales Executive for Messe Frankfurt Middle East GmbH in Dubai, where he is responsible for sales targets and expanding customer relationships.
Sally-Ann Green is an experienced administrator and manager seeking part-time work. She has over 15 years of experience in administration, HR, finance, recruitment, and management. She is skilled in organization, time management, customer service, and adapting to new technology. A reference from her previous employer praised her unstinting support, professionalism, and integral role on the departmental team.
This curriculum vitae summarizes the qualifications and experience of Dr. Nikolaos T. Chalvatzis, an ophthalmologist currently working as an Assistant Professor in Ophthalmology in Thessaloniki, Greece. It outlines his educational background, including medical degrees from Aristotle University, a PhD in ocular surface diseases, and postdoctoral training in the UK. It also details his current clinical and teaching responsibilities, areas of specialty, extensive surgical experience, academic awards, publications, society memberships, and research interests focused on ocular surface disorders and orbital pathology.
This document provides a summary of Dr. Nikos Tsoumas' education, qualifications, professional experience, and licenses. It details that he received his MD from the University of Athens in 2002 and obtained Certificate of Medical Specialty in Radiation Oncology in 2014. His professional experience includes current roles as Clinical Associate in Radiation Oncology at General Hospital Papageorgiou in Thessaloniki, Greece, and previous medical roles in Greece, the UK, and as Chief Medical Officer for several motocross and diving events.
Sherihan Medhat Ghanem is seeking a challenging opportunity in a multinational organization. She has 10 years of experience in human resources, technical support, sales engineering, and training. Currently she works as a senior HR specialist at Comfort Egypt, where her responsibilities include recruitment, orientations, training, performance appraisals, employee relations, and more. She holds a Bachelor's degree in Communication Engineering and is fluent in Arabic and proficient in English.
Sherif Abdel Rahman Mahmoud is an experienced IT Director currently working at Savola Foods Egypt. He has over 20 years of experience implementing and managing various ERP systems such as Microsoft Dynamics AX, Oracle Applications, and Scala Business Solutions. He holds a B.Sc. in Commerce and several technical certifications. His career objective is to find a challenging role as an IT Director.
The document provides a summary of Jennifer E. Hortillosa's resume. It outlines her education, including degrees in accountancy from the University of the Immaculate Conception- Davao City and Notre Dame of Dadiangas College. Her career experience includes roles providing Salesforce support at Lexmark Research & Development Corp and partner relationship management admin support. Previous experience includes positions as a team lead and customer service representative at Aegis PeopleSupport Phils. Inc. The document also lists relevant trainings attended and contributions/achievements.
How to promote university and business cooperation, so that the students have better chances to get employed? Have a look at a presentation from the Workshop in Athens which was organised within the TRIGGER project (project number: 2617309-EPP-1-2020-1-SK-EPPKA2-CBHE-JP).
The aim of the project is to improve conditions at universities in Central Asia and to educate students in an innovative way so that they acquire the skills needed for today's job market. In this presentation IDEC will take you through the process of strategy preparation for an effective graduate employability enhancement scheme and much more.
Bjorn T. Carreon provides his contact information and professional experience. He has over 10 years of experience in customer service, sales, and logistics roles for companies in the UAE and Philippines. His current role is a Sales Executive for Messe Frankfurt Middle East GmbH in Dubai, where he is responsible for sales targets and expanding customer relationships.
Sally-Ann Green is an experienced administrator and manager seeking part-time work. She has over 15 years of experience in administration, HR, finance, recruitment, and management. She is skilled in organization, time management, customer service, and adapting to new technology. A reference from her previous employer praised her unstinting support, professionalism, and integral role on the departmental team.
This document provides an introduction to e-learning, including definitions, benefits, elements, instructional strategies, models, and industry. It outlines 10 learning objectives related to understanding e-learning concepts and ROI. Key benefits highlighted are learner-centric access, flexibility, collaboration, and cost savings. Challenges discussed include the initial costs and integrating technologies. Models of e-learning range from gaining access to taking autonomy in online learning. ROI and Kirkpatrick's levels are frameworks for evaluating e-learning programs.
Neemus Software Solutions Private Limited provides software products and IT services including application development, strategic consulting, and product development. They focus on Microsoft technologies to build applications for web, cloud, mobile, and Windows platforms. Their key products include solutions for vessel management, school management, outdoor media management, logistics management, delivery management, and HR management. Neemus takes a component-based architecture approach and emphasizes aligning IT with business goals through strategic consulting to ensure successful implementations.
This document discusses the benefits of a unified learning management platform for digital transformation in education. It argues that a centralized platform can more equitably distribute resources, reduce costs through economies of scale, facilitate management and data sharing, utilize existing infrastructure, and foster knowledge transfer and new teaching styles. The proposed platform would consolidate educational resources, drive digital transformation above just implementing individual ICT projects, and support personalized and interactive learning. Metrics from the platform could provide insights to instructors on student engagement and mastery. An agile, customizable platform combined with professional services and training could help accelerate organizations' adoption of digital education strategies.
Jill D. Jahn has over 20 years of experience in project management, strategic communications, and administrative services. She currently works as an Associate Manager for Total Safety, US, Inc, where she develops process improvements and leads training initiatives. Previously, she was a Program Manager for Futron Corporation, providing technical and communications support to NASA. She holds an MBA from the University of Houston-Clear Lake.
FREE13 Presentation - Case Study The Cha~ment Solution across a large or Lisa Baker
The Department of Education implemented a new document and records management system across the large organization in phases between 2012-2014. The goals were to replace the old system, integrate with other technologies, increase user uptake and access to information. The project was deployed in phases to different business units, with over 1.6 million documents migrated. Challenges included change management and a mixed environment during rollout. Benefits included reduced paper documents, improved retention and disposal, and faster access to records through digitization. Next steps include upgrades, training, additional integrations and deploying to schools.
Robin Ciapponi is an experienced instructional designer and technical writer currently working for ManTech International supporting DHS Immigration and Customs Enforcement. She has over 20 years of experience designing and delivering training programs for federal agencies including DHS, CBP, and ICE. Her background includes managing training departments, developing documentation standards, and writing a variety of technical materials. She has expertise in agile methodologies, instructional design, and developing user interfaces and documentation.
The document discusses the college's implementation of an e-portfolio and assessment tracking system called Assessment Manager across the entire college. Key points:
1) Assessment Manager was redeveloped from the college's existing system and launched institution-wide to improve information sharing between systems and aid the learning experience.
2) Students and staff were consulted during the redesign and helped shape a learner-centered portal for tracking progress.
3) Benefits include 24/7 access to learning materials and student data, time savings for staff, and improved oversight of student performance.
The document discusses the college's deployment of an e-portfolio and assessment tracking system called Assessment Manager across the entire college. It outlines the benefits of the system for students, staff, and the college overall. Key benefits include providing 24/7 access to student data and learning materials, easier assessment tracking and marking for staff, and financial savings for the college by developing the system in-house. The system was designed based on input from students and staff to best suit their needs. It integrates with the college's virtual learning environment (VLE) and links course activities and assignments to student portfolios.
Knowledge Management / Knowledge Transfer in agile organizations, offering an...Benno Ackermann
Wissenstransfer GmbH provides knowledge transfer coaching services to help organizations implement agile, learning practices. Their methodology involves a three phase structured knowledge transfer process involving identifying key knowledge areas, prioritizing topics, and then transferring details either one-on-one or via group sessions. They have experience coaching knowledge transfers for successions and project handovers in both public and private sector organizations.
The eStrategy Framework document outlines a framework for schools to evaluate and improve their use of information and communication technologies (ICT) to enhance teaching and learning. It includes five aspects: Vision and Leadership, Teaching and Learning, Professional Learning, Administration, and Resources. Each aspect contains strands that address key questions. Schools can use the framework to map their current ICT practices, identify priority areas for improvement, and develop goals and evaluation strategies. Involving the entire school community is important for gaining a shared understanding of strengths, weaknesses, and focus areas.
The document discusses e-learning, including its definition, benefits, elements, instructional strategies, challenges, types, industry, and models. Specifically, it defines e-learning as the delivery of learning through electronic means using computers or mobile devices. It outlines benefits like flexibility, accessibility to resources, and cost savings. The document also notes challenges like high initial costs and need for innovative teaching strategies when using technologies.
Dimitris Mpenos is seeking a managerial position. He has over 10 years of experience in warehouse management, cashier supervision, and department assistant management at Metro Cash & Carry in Greece. He has a business administration degree from Aristotle University of Thessaloniki and experience working as an accountant. His skills include team leadership, problem solving, customer service, and financial and operations management.
Michael Freeman is a global process improvement leader with over 18 years of experience managing learning development, organizational change management, and consulting on multi-million dollar projects across various industries. He has experience leading projects in banking, finance, manufacturing, technology and public sectors. Some of his accomplishments include managing business transformation projects over $50 million and leading change management for projects across multiple geographies.
Fadi Hajjar is a Syrian national with over 23 years of experience working on information technology and project management projects, primarily for European Union funded projects in the Middle East. He has extensive experience developing management information systems, providing technical specifications for tenders, and training stakeholders. His technical skills include business process modeling, software engineering, and statistical analysis.
The document discusses using technology in schools from an educational leadership perspective. It provides examples of standards and frameworks for integrating technology into teaching and learning, such as NETS standards. It also discusses important components of a technology plan, including assessing technology use, acceptable use policies, professional development, and funding. The document promotes Martin Luther College's educational technology courses and online master's program for developing leadership skills in educational technology.
The document is a resume for Jill D. Jahn, MBA. It summarizes her professional experience, education, skills and affiliations. Jahn has over 20 years of experience in project management, communications, and administrative roles. She received her MBA from the University of Houston-Clear Lake in 2005. Her most recent role is as an Associate Manager at Total Safety, US, Inc, where she develops process improvement initiatives and provides administrative support.
Kwanchanok Ponglunnahit is a billing application specialist with over 15 years of experience in telecommunications charging systems and customer service. She currently works for Advance Info Service analyzing charging data to ensure accurate billing. Previously, she was an IT coordinator supporting a CRM system. She has strong technical, communication, and management skills and is proficient in testing, training, problem-solving, and process improvement.
Digitalization of Learning and Knowledge Management on Corporate Djadja Sardjana
Growing importance of knowledge and learning:
- Changing learning models from formal training to coaching, on-the-job learning, to communities… using variety of e-learning and KM tools
- Knowledge Management focus on access to learning resources and collaboration
- Human Resources development learning as a tool for performance improvement decentralising responsibility for learning
focus on formal learning models
This document contains a summary of Sameh Saied's professional experience. He has worked in the telecommunications industry in Egypt since 2006, holding various roles at the National Telecom Regulatory Authority including his current position as Senior Manager for Consumer Rights Protection. He represents Egypt at international conferences on telecom consumer protection. Previously he worked in call center operations and as a Spanish tour guide.
To turn ideas into action.
Embrace the premise of anticipating and managing change, and of proactively committing time, energy and resources to riding the wave of forward momentum, rather than being drowned beneath it.
This document provides an introduction to e-learning, including definitions, benefits, elements, instructional strategies, models, and industry. It outlines 10 learning objectives related to understanding e-learning concepts and ROI. Key benefits highlighted are learner-centric access, flexibility, collaboration, and cost savings. Challenges discussed include the initial costs and integrating technologies. Models of e-learning range from gaining access to taking autonomy in online learning. ROI and Kirkpatrick's levels are frameworks for evaluating e-learning programs.
Neemus Software Solutions Private Limited provides software products and IT services including application development, strategic consulting, and product development. They focus on Microsoft technologies to build applications for web, cloud, mobile, and Windows platforms. Their key products include solutions for vessel management, school management, outdoor media management, logistics management, delivery management, and HR management. Neemus takes a component-based architecture approach and emphasizes aligning IT with business goals through strategic consulting to ensure successful implementations.
This document discusses the benefits of a unified learning management platform for digital transformation in education. It argues that a centralized platform can more equitably distribute resources, reduce costs through economies of scale, facilitate management and data sharing, utilize existing infrastructure, and foster knowledge transfer and new teaching styles. The proposed platform would consolidate educational resources, drive digital transformation above just implementing individual ICT projects, and support personalized and interactive learning. Metrics from the platform could provide insights to instructors on student engagement and mastery. An agile, customizable platform combined with professional services and training could help accelerate organizations' adoption of digital education strategies.
Jill D. Jahn has over 20 years of experience in project management, strategic communications, and administrative services. She currently works as an Associate Manager for Total Safety, US, Inc, where she develops process improvements and leads training initiatives. Previously, she was a Program Manager for Futron Corporation, providing technical and communications support to NASA. She holds an MBA from the University of Houston-Clear Lake.
FREE13 Presentation - Case Study The Cha~ment Solution across a large or Lisa Baker
The Department of Education implemented a new document and records management system across the large organization in phases between 2012-2014. The goals were to replace the old system, integrate with other technologies, increase user uptake and access to information. The project was deployed in phases to different business units, with over 1.6 million documents migrated. Challenges included change management and a mixed environment during rollout. Benefits included reduced paper documents, improved retention and disposal, and faster access to records through digitization. Next steps include upgrades, training, additional integrations and deploying to schools.
Robin Ciapponi is an experienced instructional designer and technical writer currently working for ManTech International supporting DHS Immigration and Customs Enforcement. She has over 20 years of experience designing and delivering training programs for federal agencies including DHS, CBP, and ICE. Her background includes managing training departments, developing documentation standards, and writing a variety of technical materials. She has expertise in agile methodologies, instructional design, and developing user interfaces and documentation.
The document discusses the college's implementation of an e-portfolio and assessment tracking system called Assessment Manager across the entire college. Key points:
1) Assessment Manager was redeveloped from the college's existing system and launched institution-wide to improve information sharing between systems and aid the learning experience.
2) Students and staff were consulted during the redesign and helped shape a learner-centered portal for tracking progress.
3) Benefits include 24/7 access to learning materials and student data, time savings for staff, and improved oversight of student performance.
The document discusses the college's deployment of an e-portfolio and assessment tracking system called Assessment Manager across the entire college. It outlines the benefits of the system for students, staff, and the college overall. Key benefits include providing 24/7 access to student data and learning materials, easier assessment tracking and marking for staff, and financial savings for the college by developing the system in-house. The system was designed based on input from students and staff to best suit their needs. It integrates with the college's virtual learning environment (VLE) and links course activities and assignments to student portfolios.
Knowledge Management / Knowledge Transfer in agile organizations, offering an...Benno Ackermann
Wissenstransfer GmbH provides knowledge transfer coaching services to help organizations implement agile, learning practices. Their methodology involves a three phase structured knowledge transfer process involving identifying key knowledge areas, prioritizing topics, and then transferring details either one-on-one or via group sessions. They have experience coaching knowledge transfers for successions and project handovers in both public and private sector organizations.
The eStrategy Framework document outlines a framework for schools to evaluate and improve their use of information and communication technologies (ICT) to enhance teaching and learning. It includes five aspects: Vision and Leadership, Teaching and Learning, Professional Learning, Administration, and Resources. Each aspect contains strands that address key questions. Schools can use the framework to map their current ICT practices, identify priority areas for improvement, and develop goals and evaluation strategies. Involving the entire school community is important for gaining a shared understanding of strengths, weaknesses, and focus areas.
The document discusses e-learning, including its definition, benefits, elements, instructional strategies, challenges, types, industry, and models. Specifically, it defines e-learning as the delivery of learning through electronic means using computers or mobile devices. It outlines benefits like flexibility, accessibility to resources, and cost savings. The document also notes challenges like high initial costs and need for innovative teaching strategies when using technologies.
Dimitris Mpenos is seeking a managerial position. He has over 10 years of experience in warehouse management, cashier supervision, and department assistant management at Metro Cash & Carry in Greece. He has a business administration degree from Aristotle University of Thessaloniki and experience working as an accountant. His skills include team leadership, problem solving, customer service, and financial and operations management.
Michael Freeman is a global process improvement leader with over 18 years of experience managing learning development, organizational change management, and consulting on multi-million dollar projects across various industries. He has experience leading projects in banking, finance, manufacturing, technology and public sectors. Some of his accomplishments include managing business transformation projects over $50 million and leading change management for projects across multiple geographies.
Fadi Hajjar is a Syrian national with over 23 years of experience working on information technology and project management projects, primarily for European Union funded projects in the Middle East. He has extensive experience developing management information systems, providing technical specifications for tenders, and training stakeholders. His technical skills include business process modeling, software engineering, and statistical analysis.
The document discusses using technology in schools from an educational leadership perspective. It provides examples of standards and frameworks for integrating technology into teaching and learning, such as NETS standards. It also discusses important components of a technology plan, including assessing technology use, acceptable use policies, professional development, and funding. The document promotes Martin Luther College's educational technology courses and online master's program for developing leadership skills in educational technology.
The document is a resume for Jill D. Jahn, MBA. It summarizes her professional experience, education, skills and affiliations. Jahn has over 20 years of experience in project management, communications, and administrative roles. She received her MBA from the University of Houston-Clear Lake in 2005. Her most recent role is as an Associate Manager at Total Safety, US, Inc, where she develops process improvement initiatives and provides administrative support.
Kwanchanok Ponglunnahit is a billing application specialist with over 15 years of experience in telecommunications charging systems and customer service. She currently works for Advance Info Service analyzing charging data to ensure accurate billing. Previously, she was an IT coordinator supporting a CRM system. She has strong technical, communication, and management skills and is proficient in testing, training, problem-solving, and process improvement.
Digitalization of Learning and Knowledge Management on Corporate Djadja Sardjana
Growing importance of knowledge and learning:
- Changing learning models from formal training to coaching, on-the-job learning, to communities… using variety of e-learning and KM tools
- Knowledge Management focus on access to learning resources and collaboration
- Human Resources development learning as a tool for performance improvement decentralising responsibility for learning
focus on formal learning models
This document contains a summary of Sameh Saied's professional experience. He has worked in the telecommunications industry in Egypt since 2006, holding various roles at the National Telecom Regulatory Authority including his current position as Senior Manager for Consumer Rights Protection. He represents Egypt at international conferences on telecom consumer protection. Previously he worked in call center operations and as a Spanish tour guide.
To turn ideas into action.
Embrace the premise of anticipating and managing change, and of proactively committing time, energy and resources to riding the wave of forward momentum, rather than being drowned beneath it.
1.
Evangelos Ergen
Nikomideias 26, Kalamaria
551 32 Thessaloniki-Greece
Mob: +30 6932 630.212 Nationality: Greek
Email: ergen@ergen.gr Date of Birth: 11 July 1967
Web site: http://www.ergen.gr Place of Birth: Istanbul, Turkey
http://www.evangelosergen.eu
WORK EXPERIENCE
The University of Sheffield International Faculty, CITY College – Thessaloniki, Greece
Director of Administration November 1998-present
Main activities & responsibilities:
Business Development
• Intelligence gathering on potential students (customers) and competitors
• Generate leads for creation of recruitment conditions
• Follow-up on students (customers) and their activities
• Use of technology to evaluate the business in education and realize its full potential
Information Systems & Information Technology
• Responsible for the College’s MIS (management of information system), the workflow of information and
provision of corresponded feedback to the departments.
• Develop and administer College’s CRM (customized application). Provide customized data-based solutions
to both academic and administrative departments.
• Develop e-solutions for improving the services to current and potential students.
• Design, implement and distribute reports to staff (reporting on comparisons, analytical reviews and statistics
and benchmarking).
• Introduction and application of software suitable for operational and administrative needs (software-as-a-
service solutions).
• Train colleagues in software solutions for improving department’s performance.
• Research and application of custom-made solutions to various business problems (ad-hoc projects).
• Suggestion of possible technological alternatives to improve services and operations.
Students’ Services
• Coordination of a team to ensure that the College’s administration will continue to provide high level
services to the students and staff. Train team members.
• Personal involvement in students’ services and provision of feedback to involved departments. Handling of
difficult cases and crisis administration. Direct communication with active students and recruitment of
potentials.
• Adopt ERP techniques and apply similar procedures for the increase of serviceability.
• Design and apply CRM (Customer Relationship Management) techniques for dedicated targets.
• Work to expand the variety of offered services of the Department both to students and staff.
Operations & Logistics – Grounds & Buildings Management
• Maintain the well-functioning of College’s premises. Ensure the normal operation of daily procedures and
act proactively to avoid any potential difficulties. Administer and monitoring of facilities.
• Cooperate with a network of external suppliers and technical staff. Evaluation of contracts and contractual
terms, measurement of performance, responsibility for renewal of cooperation.
• Administer the resources related to the operability of premises.
• Asset management, control, maintenance, utilization and disposition.
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2.
TNT Express Worldwide (Courier & Logistics services) – Thessaloniki, Greece
Operations Supervisor May 1997-October 1998
Main activities & responsibilities:
• Fleet management (responsibility for the operation and maintenance of a fleet comprised of six small vans
and six motorcycles).
• Routes’ design and evaluation (re-design and improvement).
• Contact with customers and get feedback.
• Increase teamwork and monitor a number of employees (12-employees)
• Manage the department’s performance according to predefined targets and evaluation indicators.
• Support the Sales Department in expanding customers’ numbers.
• Keep-up effective contact with Key Account customers.
• Keep close control of the supply chain network.
• Work under pressure and strict deadlines.
IIEK OMEGA (Educational services) – Thessaloniki, Greece
Instructor February 1997-May 1998
Main activities & responsibilities:
• Teach modules in the field of Computer Science (Structured Programming, Databases, Programming
languages) to high school graduates in terms of their professional studies.
• Prepare potential students for their studies abroad through teaching of specific IT modules.
Multichoice Hellas (Cable TV and Digital Services) – Thessaloniki, Greece
Customer Service Representative November 1995-April 1997
Main activities & responsibilities:
• Customer service, help-desk and support to subscribers/customers in person.
• Identify difficult cases with customers and resolve any potential problems effectively. Dealing patiently with
demanding customers as well.
• Call center representative (telephone center operator).
• Provide company’s subscribers with technical information.
• Cashier desk.
Freelancer – Thessaloniki, Greece
Business and Technology support - Outsourcing September 1994-April 1997
Main activities & responsibilities:
• Support a network of freelancers in their business tasks and objectives through the use of technological
means, operating as an outsource office.
• Provide help and information in technological issues (eg. use of Internet and acquisition of information
operating as an internet node on that time in Thessaloniki).
Conservatory of Northern Greece & Conservatoire (Educational services) – Thessaloniki, Greece
Administration June 1994-May 1995
Main activities & responsibilities:
• Organize students’ files. Monitor transactions and schedules.
• Create and maintain a system of information both in financial and operational issues.
• Design and implement an internal computerized information system (MIS). Transform subsystems from
manual-operated to computerize.
Page 2 of 4
3.
PENY Supplies (Medical & Surgical supplies and equipment) – Thessaloniki, Greece
Administration December 1993-August 1994
Main activities & responsibilities:
• Responsible for the re-organization of customers’ database.
• Responsible for the editing, submission of technical sales offers to big customers.
• Keep up with customers’ requests and monitoring of orders and deliveries.
• Increase offered services to key account customers (hospitals, doctors, clinics).
NORTH College (Educational services) – Thessaloniki, Greece
Head of the Administration October 1989-November 1993
Main activities & responsibilities:
• Responsible for the administrative issues of the institution. Business planning and set of department’s
targets in compliance to institution’s business plan.
• Implement and maintain an internal fully-customized information system.
• Support any newly-adopted technology within the College.
• Keep track of management’s policies in terms of operations.
• Work with strict deadlines and prepare a number of documentation related to institution’s activities.
• Support a number of administrative procedures to ensure the well-operability.
• Keep up with technological advancements and introduction of innovative solutions and practices.
• Involvement in the definition of recruitment and advertising strategy. Involvement in the definition of
institution’s policies in other fields of expertise.
EDUCATION
MBA in Health Care Management The University of Sheffield, UK 2010-to date
MSc in Technology, Innovation & Entrepreneurship The University of Sheffield, UK 2007-2009
BSc in Business Administration-Business Computers North College, Thessaloniki, Greece 1985-1989
TRAININGS/CERTIFICATIONS
• Training in Coaching Skills / CITY College, Greece (April 2012)
• Training in Negotiation Skills / University of Sheffield, Sheffield-UK (June 2011)
• Certification in Law in Organizations/Greek Open University of Patra, Greece (Sept 2006 – Jun 2007)
• Certification in Management of Organizations/Greek Open University of Patra, Greece (Sept 2005 – Jun
2006)
• Certification in Financial Statement Analysis-Financial indexes/University of Macedonia, Greece (Jan-Apr
2003)
• Certification in Educational Management / University of Macedonia, Greece (Oct-Dec 2002)
• Training in Front-line Management / TNT Express Worldwide, Athens, Greece (Jan-Apr 1998)
• Training in Logistics in Transportation / TNT Express Worldwide, Athens Greece (May-Sept 1997)
• Training in Customer Service Operations / Multichoice Hellas, Greece (Apr-May 1996)
• Certification in Business Administration / University of Glamorgan, UK (Sept 1992 – June 1993)
• Training in Education & Administration / Muskingum College, Ohio USA (Jun-Jul 1992)
• Training in Total Quality Management / North College, Greece (Apr 1992)
SKILLS & COMPETENCIES
• Foreign languages: Greek (native), English (fluent), Spanish (fluent), Italian (basic).
• Effective and extensive use of technology in business operations (effective technology utilization).
• Technical abilities cultivated through usage of software packages.
• Project Management, ability to run successfully multiple projects simultaneously.
• Experience in information systems and their philosophy through participation in applications.
Page 3 of 4
4.
• Ability to cope with key performance indicators and monitoring daily operations.
• Ability to concentrate in projects’ outcomes and desired deliverables according to company’s targets.
• Introduction and implementation of innovative solutions.
• Stability of performance under pressure and opposition.
• Ability to make controlled responses in stressful situations.
• Ability to work in a multinational environment effectively and remain effective in changing environments with
steady commitment.
• Strong presentation skills through use of technology and clear ideas.
PAPERS-PUBLICATIONS
• Research papers, technical reports are presented and are available for downloading in my personal website
at: http://www.ergen.gr or http://www.evangelosergen.eu
MEMBERSHIPS
• Member of the Association of University Administrators (MAUA), UK, http://www.aua.ac.uk
• EMP Medic First Aid (Certificate in Care Plus & AED Training), http://www.mfamedic.com
REFERENCES
• Available upon request
Page 4 of 4