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Roger Dreier Torres Mexican / Swiss Age 30
Phone # 3331722561
School | Degree | Date
· TecMilenio: Master Degree in Business Management in Quality and Productivity / August 2016
· UVM: Bachelor Degree in Business Management / August 2011
· Walden University: Bachelor Degree in Business Management / August 2011
Languages
· Spanish – Advanced
· English – Fluent
Profile
Lead the team to meat needs and contract agreements for internal customers and different service
lines as a single point of contact for any Asset Management related topics. The 3 main services are
Software, Hardware and Procurement.
Manage meetings, documentations, metrics to stake holders, quality control, compliance, data
bases reconcile and KPI´s.
IBM Experience (JOB TITLE | DATES)
· Americas Group De-Transition Lead / February 2017 – Current
· North American Client Focal / November 2015 – February 2017
· Variance SME / QA Lead Tester / July 2013 - November 2015
· Data Reconciliation Analyst / May 2012 - July 2013
· Hardware Asset Management Analyst / August 2011 - May 2012
Summary
Working in IBM Guadalajara for 6+ years in Asset Management Area.
Job description: Asset management De-Transiton Lead for Americas group clients. I review data
bases and reports to track the assets, detail information and description of the hardware and
analyze the software install in the accounts asset to confirm if the account will keep any HW or SW.
If not all will be disposed.
Job Role: I am accountable for 3 De-Transtion focal´s with an average of 40 accounts a month under
termination. Each account has a dedicated analysts that provide support to an account for a
specific task. I supervise their work, organize custom activities that the client’s needs, document
and provide monthly reviews and reports to the clients as well as our compliance supervisors and
basically any extra activity that the client requires in a daily basis.
Job Analysis: Focus on process standardization, tool enhancement and re defining the role
activities to avoid time consuming activities and focus value-added ones. Team Projects with a
management system that focus on continues improvement to achieve goals, to maintain the
services and collaborating with the team based mindset.
Page 2
Certifications
 ITIL Certified
 Lean Bronze Certified
 PMI- (PMA)
IBM Badges
 Badge Agile Advocate
 Badge Blockchain Fundamentals
 Badge Design Thinking Practitioner
Summary of Skills
 Office user level
 Operating systems Windows user level
 Lotus Notes user level
 Analysis software databases and Internet tools in systems analysis.
 Process analysis, process improvement, quality control and internal audit.

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CV

  • 1. Roger Dreier Torres Mexican / Swiss Age 30 Phone # 3331722561 School | Degree | Date · TecMilenio: Master Degree in Business Management in Quality and Productivity / August 2016 · UVM: Bachelor Degree in Business Management / August 2011 · Walden University: Bachelor Degree in Business Management / August 2011 Languages · Spanish – Advanced · English – Fluent Profile Lead the team to meat needs and contract agreements for internal customers and different service lines as a single point of contact for any Asset Management related topics. The 3 main services are Software, Hardware and Procurement. Manage meetings, documentations, metrics to stake holders, quality control, compliance, data bases reconcile and KPI´s. IBM Experience (JOB TITLE | DATES) · Americas Group De-Transition Lead / February 2017 – Current · North American Client Focal / November 2015 – February 2017 · Variance SME / QA Lead Tester / July 2013 - November 2015 · Data Reconciliation Analyst / May 2012 - July 2013 · Hardware Asset Management Analyst / August 2011 - May 2012 Summary Working in IBM Guadalajara for 6+ years in Asset Management Area. Job description: Asset management De-Transiton Lead for Americas group clients. I review data bases and reports to track the assets, detail information and description of the hardware and analyze the software install in the accounts asset to confirm if the account will keep any HW or SW. If not all will be disposed. Job Role: I am accountable for 3 De-Transtion focal´s with an average of 40 accounts a month under termination. Each account has a dedicated analysts that provide support to an account for a specific task. I supervise their work, organize custom activities that the client’s needs, document and provide monthly reviews and reports to the clients as well as our compliance supervisors and basically any extra activity that the client requires in a daily basis. Job Analysis: Focus on process standardization, tool enhancement and re defining the role activities to avoid time consuming activities and focus value-added ones. Team Projects with a management system that focus on continues improvement to achieve goals, to maintain the services and collaborating with the team based mindset.
  • 2. Page 2 Certifications  ITIL Certified  Lean Bronze Certified  PMI- (PMA) IBM Badges  Badge Agile Advocate  Badge Blockchain Fundamentals  Badge Design Thinking Practitioner Summary of Skills  Office user level  Operating systems Windows user level  Lotus Notes user level  Analysis software databases and Internet tools in systems analysis.  Process analysis, process improvement, quality control and internal audit.