1. MR GOABAONE RAMOLEFE
Email: shanaramolefe@aol.com
P O Box 404502, Gaborone
Mobile: (+267) 75 504 738 / 72 576 405
LinkedIn: https://www.linkedin.com/pub/goabaone-
ramolefe/99/b25/26
CAREER OBJECTIVE
I INTEND TO CONTRIBUTE MY KNOWLEDGE, SKILLS AND EXPERIENCE FOR THE
ADVANCEMENT OF THE COMPANY WHILE STUDYING AND MAKING MYSELF
GROW WITH THE COMPANY. I AM AN ENTHUSIASTIC COMPUTER SCIENCE
GRADUATE WITH A COMMITMENT TO LEARN AND WORKING WITH TECHNOLOGY.
EDUCATION
ACTIVE CERTIFICATIONS
CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)
CISCO CERTIFIED DESIGN ASSOCIATE (CCDA)
CISCO CERTIFIED NETWORK PROFESSIONAL (CCNP)
 ROUTE
 SWITCHING
 TSHOOT
CISCO CERTIFIED DESIGN ASSOCIATE (CCDA)
UNIVERSITY OF BOTSWANA
2010 - 2015 BSc Computer Science
 PROGRAMMING PRINCIPLES, OOP, DISCRETE MATHEMATICS, COMPUTER NETWORKS, COMPUTER
ARCHITECTURE
 FUNCTIONAL PROGRAMMING, SMALL BUSINESS MANAGEMENT, MACRO ECONOMICS, DATABASE
CONCEPTS/SYSTEMS, THEORY OF COMPUTATION, SYSTEMS PROGRAMMING, OPERATING SYSTEMS
 SOFTWARE DESIGN, REQUIREMENT ENGINEERING, PROJECT MANAGEMENT , ALGORITHMS,
INDUSTRIAL ATTACHMENT, CALCULUS, DATA STRUCTURES & ABSTRACTION
UNIVERSITY OF BOTSWANA CISCO ACADEMY
2013 - 2014 CCNA
 Network fundamentals
 Routing Protocols & Concepts
 Accessing the Wan
 LAN Switching & Wireless
GOOD-HOPE SENIOR SECONDARY SCHOOL
2007 - 2009 BGCSE
 MATH’S = B ,PHYSICS = B ,BIOLOGY= B ,ENGLISH=B ,CHEMISTRY = B

2. TYPEPERSONALNAME
SOFT SKILLS
 CODE OF CONDUCT (IN THE WORK ENVIRONMENT)
 GLOBAL INFORMATION SECURITY: SAFEGUARDING COMPANY INFORMATION
EXPERIENCE
SYSTEM & INFORMATION TECHNOLOGY
Computer Technician (INDUSTRIAL ATTACHMENT) May 2014 – August 2014
 RESPONSIBLE FOR MAINTAINING AND TROUBLESHOOTING LAPTOPS.
 RESPONSIBLE FOR REPLACING HARDWARE PARTS ON THE LAPTOPS AND SERVERS.
 RESPONSIBLE FOR MAINTAINING THE NETWORK AND ATTENDING TO NETWORK PROBLEMS.
 LEARNING HOW TO ADMINISTER WINDOWS SERVER 2012.
 PROJECT MANAGEMENT
DHL EXPRESS BOTSWANA
Help desk Analyst (INTERN) AUG 2015 – SEP 2016
 PROVIDE HELPDESK SUPPORT AND RESOLVE PROBLEMS TO THE END USER’S SATISFACTION
 MONITOR AND RESPOND QUICKLY AND EFFECTIVELY TO REQUESTS RECEIVED THROUGH THE IT
HELPDESK
 MONITOR SERVICE DESK FOR TICKETS ASSIGNED TO THE QUEUE AND PROCESS FIRST-IN FIRST-OUT
BASED ON PRIORITY
 MODIFY CONFIGURATIONS, UTILITIES, SOFTWARE DEFAULT SETTINGS, ETC. FOR THE LOCAL
WORKSTATION
 ASSIST WITH ON BOARDING OF NEW USERS AND DELETION OF USERS
 ENSURE EACH WORKSTATION HAS A COMPUTER, MONITOR, KEYBOARD, MOUSE, HARD DRIVE, AND
ANY ADDITIONAL SPECIALIZED EQUIPMENT FOR EACH USER
 INSTALL, TEST AND CONFIGURE NEW WORKSTATIONS, PERIPHERAL EQUIPMENT AND SOFTWARE
 MAINTAIN INVENTORY OF ALL EQUIPMENT, SOFTWARE AND SOFTWARE LICENSES
 REPORT ISSUES TO THE SERVICE DESK FOR ESCALATION
 MANAGE PC SETUP AND DEPLOYMENT FOR NEW EMPLOYEES USING STANDARD HARDWARE, IMAGES
AND SOFTWARE
 ASSIGN USERS AND COMPUTERS TO PROPER GROUPS IN ACTIVE DIRECTORY
 PERFORM TIMELY WORKSTATION HARDWARE AND SOFTWARE UPGRADES AS REQUIRED
 INSTALL REQUIRED APPLICATIONS ON THE USERS MACHINES
 PROVIDE END USER SUPPORT TO THE EMPLOYEES AND DHL CLIENTS
 TEACH DHL CLIENTS ABOUT THE ONLINE SHIPMENT TOOLS
 MONITOR THE NETWORK USAGE
 PROGRAM DELIVERY
 IT SERVICE MANAGEMENT
MASCOM WIRELESS
Service Delivery (INTERN) SEP 2016 – CURRENT
RESPONSIBLE FOR PROVIDING TECHNICAL SUPPORT TO ALL DIVISIONS WITHIN MASCOM FOR
NETWORK SERVICES AND SYSTEMS, ENSURING QUALITY OF SERVICE TO OUR CUSTOMERS IS
MAINTAINED, THIS INCLUDES THE MEETING OF AGREED SERVICE LEVELS. TO ASSUME
RESPONSIBILITY FOR ALL TESTING PHASES OF PROJECTS THROUGHOUT THE
REQUEST/DEVELOPMENT LIFECYCLE. ENSURING OPTIMUM SERVICE AVAILABILITY AND
EFFICIENCY IN PERFORMANCE BY ROUTINELY VALIDATING NETWORK PRODUCTS AND
SERVICES.
 TROUBLESHOOTING, FAULT DIAGNOSTICS AND TECHNICAL SERVICE SUPPORT
 REAL-TIME INVESTIGATION AND RESTORATION OF SERVICES
 BUSINESS IMPACT ANALYSIS AND PRIORITISATION

3. TYPEPERSONALNAME
 DEDICATED CUSTOMER SERVICE, SUPPORT AND COMMUNICATION
 QUALITY MANAGEMENT
 SAFETY, HEALTH AND ENVIRONMENT
PROJECTS
FOR MY FINAL YEAR COMPUTER SCIENCE PROJECT I CREATED A REAL LIFE ANDROID MOBILE APPLICATION
CALLED THE DISASTER MANAGEMENT SYSTEM, THE APPLICATION ALLOWED THE PEOPLE IN NEED TO REPORT
THE DISASTER EVENTS USING THEIR MOBILE PHONES, THE LOCATION OF THE PERSON WILL THEN BE
COMPUTED USING GPS AND THEN SENT TO THE CENTRAL DATABASE. THE RESCUE TEAMS WILL THEN MAP
THE REPORTED LOCATIONS ON THEIR MOBILE DEVICES AND USE THE APPLICATION TO CALCULATE
DISTANCE AND THE ESTIMATED TIME FROM WHERE THEY ARE TO THE LOCATION OF THE PEOPLE IN NEED. APK
FILE(HTTPS://DRIVE.GOOGLE.COM/FILE/D/0B5OQRUKY2JUSA1CXNHNJOEEYUNM/VIEW)
CORE SKILLS & COMPETENCIES
 NETWORKING –ROUTING (EIGRP , OSPF ,RIP, BGP), SWITCHING(VTP,STP), TCP/IP, LAN/WAN, NETWORK
TROUBLESHOOTING & MONITORING.
 DESKTOP OPERATING SYSTEMS – WINDOWS 7/8,LINUX OS(UBUNTU),WINDOWS SERVER 2012
 ANDROID DEVELOPMENT – JAVA,XML
 PROGRAMMING LANGUAGES -PHP, CSS, HTML, SQL, JAVA, PEARL, BASH AND PYTHON.
 SOFTWARE ENGINEERING - REQUIREMENT ENGENEERING SOFTWARE DESIGN.
 I HAVE A VERY GOOD KNOWLEDGE ON THE LINUX OPERATING SYSTEM
PERSONAL DETAILS
DOB: 18 –AUG-1991
GENDER: MALE
DRIVING LICENCE: YES
NATIONALITY: MOTSWANA
NATIONAL ID: 376910513
LANGUAGES: SETSWANA (MOTHER TONGUE), ENGLISH (EXCELLENT)
PERSONAL QUALITIES AND SKILLS
 HAVING A FLEXIBLE APPROACH AND A CAN DO ATTITUDE.
 I AM A QUICK LEARNER.
 HAVE GOOD COMMUNICATION SKILLS AND A GOOD TEAM PLAYER.
 I HAVE VERY GOOD PROBLEM SOLVING SKILLS, TECHNICAL AND ANALYTICAL SKILLS.
 SELF DICIPLINED, TACTFUL AND ARTICULATE.
 I AM HIGHLY MOTIVATED AND ORGANISED.
 I LOVE READING AND LEARNING NEW THINGS.
 GOOD PRESENTATION SKILLS.
 I HAVE A VERY SOLID TECHNICAL KNOWLEDGE REGARDING IT
REFEREES
1 PROF Y AYALEW - DEPARTMENT OF COMPUTER SCIENCE - UNIVERSITY OF BOTSWANA
EMAIL: AYALEW@MOPIPI.UB.BW
2 DR TSHIAMO MOTSHEGWA - DEPARTMENT OF COMPUTER SCIENCE - UNIVERSITY OF
BOTSWANA
EMAIL: TSHIAMO.MOTSHEGWA@MOPIPI.UB.BW
3 BRIGHT MUTEMA -HELPDESK ANALYST-DHL
EMAIL:BRIGHT.MUTEMA@DHL.COM