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Contact Center & BPO Consul1ng 
Who we are 
We specialize in all aspects of Contact Center & BPO consul@ng. Whether you are 
looking to outsource all or part of your customer service,  analyze how and where to 
establish a center, or want to acquire an exis@ng opera@on in La@n America, Contactus 
Consul@ng can assist you.   




                 Contact Center in                          Company ABC that 
                USA, Canada, Spain,                           would like to 
                     India, etc.                               outsource 




                                       Contact Center in 
                                        La,n America 




                                          CONFIDENCIAL 
Our Services 
•  Through a working alliance with with Colliers International Call Center
   Service Group (Colliers International CCSG) we are able to offer Latin
   American partnership opportunities to Contact Centers and BPO companies
   looking to expand their operations. 
    –  We represent various contact centers all over La@n America and the Caribbean who are willing to: 
        •  Offer Hos@ng opportuni@es to other contact centers & BPO businesses worldwide. 
        •  Establish Joint Ventures or are looking for poten@al investors. 
    –  We can guide and support you through the nego@a@ng process. 

•  If you are a company that is looking for a Contact Center in La@n America 
   to outsource your services: 
    –  We represent various Contact Centers in La@n America, and we will assist you on analyzing all the 
       alterna@ves independently. 
•  If you are a contact center already established in La@n America: 
    –  And if you want to offer outsourcing services, we will take a partnership approach in order to prepare 
       your company to compete on the offshore outsourcing industry. 
    –  We will work closely with you to achieve your business goals through detailed planning and 
       execu@on of projects through the use of our Contactus Contact Center Op1miza1on Program 
       (CCCOP); see next slide. 


                                              CONFIDENCIAL 
Contactus Contact Center Op1miza1on Program (CCCOP) 
Contactus business analysts partner with your management 
team to iden@fy the strategic elements that ensure that 
                                                                      Mo,va,on & Compensa,on 
opera@onal prac@ces are successful. 




                                                                      Performance Management 

                          Work Force 
     Supervising 
                          Management 

                                                                        Turnover & Reten,on 

     Training &            Recrui,ng & 
     Developing             Selec,on 

                                                                        Monitoring & Audi,ng 




                                                                      Repor,ng & Communica,on 


                                                      CONFIDENCIAL 
CONFIDENCIAL 
CONFIDENCIAL 
Contacts 

   Francisco Posada 
   fposada@contactusconsul@ng.com 

   Isaias Mercado: 
   isaias@contactusconsul@ng.com 

   Beatriz Mar@nez 
   bmar@nez@contactusconsul@ng.com 

   Laura Schneider 
   lschneider@contactusconsul@ng.com 




                                        CONFIDENCIAL 

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