Customerservice
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The document provides guidelines for Doane Library student workers on providing excellent customer service. It emphasizes being visible, approachable, acknowledging customers, focusing full attention on customers, communicating positively and knowledgeably, making accurate referrals, being flexible, and knowing the library resources and departments well.
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Customerservice
- 1. DOANE LIBRARY STUDENT WORKER ORIENTATION Fall 2009
- 11. The Departments
- 15. What you need to know
- 16. Know our home page