A presentation by Mr Charles Horak (Call Centre Manager: Ctrack Fleet Management (Pty) Ltd), at the Transport Forum SIG: "Security Value Chain on Road and Rail" on 3 March 2016 hosted by University of Johannesburg. The theme of the presentation was: "Customer success stories with Ctrack tracking solutions". More like this on www.transportworldafrica.co.za

1. Using Telematics to Fight Crime
Transport Forum
Special Interest Group
Charles Horak
March 3, 2016

2. Introduction
• Recovery Statistics
• Ctrack Customer Success Stories / Outcomes
• Customer Collaboration: Ctrack & AfriForum
• Fleet Monitoring Services
3/3/2016 Transport Forum SIG 2

3. Stolen Vehicle Recovery Statistics
3/3/2016 Transport Forum SIG 3
Distribution of Recoveries by Region
Recoveries
Ctrack: 0.5%
Current recovery rate: 95% on fleet

4. Stolen Vehicle Recovery Statistics (cont.)
3/3/2016 Transport Forum SIG 4

5. Recovery Successes
3/3/2016 Transport Forum SIG 5
• On the 9th of January, our recovery
team was dispatched to a hijacking
scene where a super link truck had
been hijacked.
• Despite the unit continuously giving
jamming signals, the professional
teamwork between the control center
and the ground team led to the vehicle
being recovered in under an hour.
• On recovery there was no load. An
immediate backtrack was done and
the load was recovered close to
Alexandra.
• Five suspects were arrested and two vehicles that were used in the crime
incident, recovered.

6. Recovery Successes (cont.)
3/3/2016 Transport Forum SIG 6
• On the 12th of January, our recovery
team was involved in a recovery in the
Richards Bay area.
• A ground team was immediately
dispatched after receiving an alert that
the truck and trailer of RTL Construction
and Plant Hire were stolen from their
yard.
• The team managed to recover the truck
and trailer within 55 minutes. Upon
arrival at the scene, they uncovered a
syndicate that was linked to activity in
the greater Kwa-Zulu Natal area.
• The team’s quick response also led to them seizing various vehicles that were
involved in crime in this area.
• The quick response by Ctrack and its ground team proved the effectiveness of
teamwork – not only to recover the customer’s assets, but also ensuring that
perpetrators are brought to book.

7. Recovery Successes (cont.)
3/3/2016 Transport Forum SIG 7
Vehicle damage within 16 minutes of
alarm received
Jamming device recovered
at the crime scene

8. Ctrack and AfriForum
3/3/2016 Transport Forum SIG 8

9. Fleet Monitoring - Available Reports
 Automated Reports
 GYR Dashboard (Driver
Behaviour)
 Events Scorecard (Driver &
Vehicle)
 After Hours Trips
 Historic (Month vs Month)
 Monthly Events Report
 Monthly Events vs Distance
3/3/2016 Transport Forum SIG 9
 Trip Report
 Turnaround Trip Report
 Vehicle Statistics Report
 Location Visits

10. Example of Fleet Monitoring Reports
Month Vs Month fleet performance
3/3/2016 Transport Forum SIG 10

11. Example of Fleet Monitoring Reports (cont.)
Measure Risks , Client visits , Driver Behaviour and more
3/3/2016 Transport Forum SIG 11

12. Fleet Monitoring Customer Benefits
 Risk Management
 Route Monitoring
 Driver Behaviour (loss ratio
management / Dynamic)
 High Risk Real Time notifications
 Recovery Decision in Contact Centre
 Staffing
 24/7/365 on screen monitoring
 Staff benefits vs. fixed cost
 HR Matters (Sick,Leave,Strikes)
 Headcount reduction
 Budgetary Constraints
 Fixed costs vs. Variable Costs
3/3/2016 Transport Forum SIG 12
 Fleet Health Check
 Maintenance
 99% uptime
 Repair Management
 Customised Reporting
 Emergency Response –
Customer Account
 ER24
 Spill Management
 Accident Management (Tow Truck)
 Infrastructure Costs Reduction
 Base Uptime
 Network Costs

13. 3/3/2016 Transport Forum SIG 13
END MESSAGE
Thank You
Charles Horak