This document discusses key performance indicators (KPIs) for a customer sales assistant position. It provides information on developing KPIs, including defining objectives and key result areas, identifying tasks, and determining how to measure results. The document recommends that KPIs be clearly linked to strategy and empower employees. It lists types of KPIs and provides resources for top KPI materials, including lists of sales KPIs, performance appraisal forms, review methods and phrases.