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Customer onboarding
The document discusses the increasing regulatory pressure in Africa regarding KYC compliance, which has led to financial instability and changes in customer perception. It introduces 'OnboardTM,' an end-to-end automated KYC solution that simplifies customer onboarding through mobile technology, ensuring compliance while minimizing errors and resource use. Key benefits include faster customer onboarding, reduced operational costs, and improved customer experience.
Customer onboarding
- 1. Compliance With regulators intensifyingthe KYC norms across Africa, repercussions of non-compliance have heightened. The result has been regulatory crackdowns, altered customer perceptions and in most cases, financial instability. Startling stats Couple that with the news that mobile commerce in Africa is showing record growth (Africa grew by 21% to reach 4.2 billion monthly impressions, Source: A new study by independent mobile ad network InMobi, June 2011). As a result, regulators have issued strict de-duplication verification guidelines and mandated full KYC compliance. How fasHow fast and easy is yourur customer onboarding process?customer onboardingg process?
- 2. However, there areroadblocks to an effective KYC Ever changing KYC requirements owing to internal policy changes and external mandates Multiple customer ‘on-boarding’ procedures and customer identification processes. Manual identification and verification of customer documents. Adhering to de-duplication norms Data integrity across all applications Increase in TAT to bring customers onboard and delayed transactional SLAs Ensuring availability of customer documents for review by regulators at all times. Where is the physical form during this course? Hassles of carrying physical application forms, delayed activation. Hence Onboard TM , an end-to-end and comprehensive KYC application Critical to customer on-boarding, Intense’s OnboardTM is now a comprehensive solution on mobile phones enabling cost-effective and ‘green’ compliance OnboardTM is an intelligent end-to-end automated solution that digitally captures customer information trough SMART phones and pushes it through a workflow of checks and verifications. The information thus captured is sent through an intelligent check that involves audit, data entry, error correction, QA and warehousing Mobile application to capture key customer information namely, application form, metadata, photograph, Proof of Address (POA), Proof of Identity (POI) and Biometrics is a unique feature that enables paperless compliance and faster customer on-boarding due greater convenience. Benefits of the solution: Prompt and efficient compliance Automated process of document verification affirms the veracity by checking credentials of every subscriber Provides electronic document storage facility with access rights and version control for legal and regulatory departments, thereby ensuring adherence to statutory compliance Tracks end-to-end activation process for complete control over the customer application form approval process, thus ensuring transparency Enhanced customer experience Improved customer satisfaction due to faster customer onboarding Greater convenience to customers due to mobile data and document capture Electronic document capture through the mobile app results in reduced expenditure on resources such as physical storage, maintenance and manpower Elimination of errors with an automated workflow process for image QC, audit and data entry Faster retrieval of customer application forms for faster turnaround to customer queries. Towards cost efficient adherence to regulations, while enhancing customer experience. Key features: Intense Technologies Limited MMobile application for dooccument and Bioiommetric capture 100%0% ccompliance to striningegent guidelines Bluetooth enabled transfer to mobile application Physical application form tracking Data validD lidatdation and verificationon SMS-based activation Automated case management tibility with platformspatComp Android and SymbianAlike Information and content contained in here is an exclusive property of Intense Technologies Limited.The content presented is correct at the time of publishing and is subject to change.Intense,Intense logo are trademarks of Intense Technologies Limited.All other product or brand names are trademarks or registered trademarks of their respective owners. INDIA Secunderabad A1,Vikrampuri Secunderabad - 500 009.AP,INDIA Tel:+91-40-44558585/27849019/27844551 Fax:+91-40-27819040 e-mail:info@intense.in Mumbai 101,Vaishnav Apt,Dr.Charat Singh Colony Nr.Solitare Corporate Park,Chakala,Andheri (E) Mumbai - 400 093. Tel:+91-22-32419713/32064648/28253400 e-mail:sales.mumbai@intense.in Bangalore 103,Krishna Chambers, 20/21,Konena Agrahara,5th Cross, Airport Road,Bangalore - 560017 Tel:+91-80-324 91083/30588333/9741922511 e-mail: sales.bangalore@intense.in Noida A-1/E,Sector - 16 Noida - 201301 Uttar Pradesh Tel:+91-120- 4743900 to 10 e-mail:sales.delhi@intense.in SINGAPORE 9,Temasek Boulevard # 19-05 Suntec Tower 2 Singapore 038989 Tel:+65-8288-1859