The document summarizes the book "The Customer Experience Revolution" by Jeofrey Bean and Sean Van Tyne. The book examines how companies like Apple, Amazon, and Starbucks have transformed their industries by focusing on delivering extraordinary customer experiences. It shares success stories from these companies and others like Skinit and Square. The book provides lessons for creating great customer experiences that can help any business succeed regardless of size or industry. Several experts endorse the book, saying it is a must-read for anyone wanting to build a customer-focused business.