1. Curriculum Vitae
RAMADIANSYAH
KP Kramat GG. Melati Rt 001/016 No.13,
Kel Cililitan,Kec Kramat Jati, Jakarta Timur
Jakarta 13640
Personal Data
 Birth Of Date : Jakarta, 13th
July 1980
 Age : 35 Years Old
 Religion : Moslem
 Nationality : Indonesia
 Phone : 021-60907907 & 08111979778
Formal Education
 2009 – 2012 : Management Information BSI
 1999 – 2000 : Akademi Akuntansi YAI
 1996 – 1999 : SMUN 53 Jakarta Timur
 1993 – 1996 : SMPN 62 Jakarta Timur
 1987 – 1993 : SDN 09 Pagi Jakarta Timur
Application
 Application Program Microsoft Office (Microsoft Word, Excel, Power Point, Visio, Project)
 Mysql Basic
 Visual Basic
 PHP Basic
Training & Seminar
 March 5 2004 : Product Knowledge Nokia Cellular
 August 2004 : Product Knowledge Indosat Cellular
 June 24 – 25 2005 : Handling Customer Complaint For CSR Call Center (Indosat)
 June 27 – 28 2006 : Esia Service Excellent Program With MTC (Multi Training Center)
 December 11-12 2007 : Training Leadership With Btel Learning & Development Center
 December 27-28 2007 : Training for Trainer With Btel Learning & Development Center
 March 31 – April 02 2009 : Training Project Management (PMBOK Basic)
 April 14-17 2009 : Training IT Project Management
 May 04 2009 : Seminar, Challenging IT Project Management
 June 14-15 2009 : Training for Trainer With Btel Learning & Development Center
 September 3-4 2009 : Training Microsoft Project 2007
 December 14-16 2009 : Training CDMA Module 1

2.  Jan 15 2010 : SAP PS Overview
 February 1-3 2010 : Training CDMA Module 2
 June 2-3 2010 : Achievement Motivation Training
 November 18-19 2010 : Training Oracle 10g PL/SQL
Working Experiences
 June 2011 – Now : PT. BakrieTelecom as IT Product Quality Control Specialist
Job desc :
1. Testing Product after development from developer done
1.1. Provisioning number to All NE (NGRC, PCRF, AAA, HLR, OCS)
1.2. Modify data in database if needed
1.3. Troubleshoot if any problem on testing
1.4. Escalation to developer or other department if any problem on testing
2. UAT with user about the product will be lunch
2.1. Provisioning number to All NE (NGRC, PCRF, AAA, HLR, OCS)
2.2. Modify data in database if needed
2.3. Troubleshoot if any problem on testing
2.4. Escalation to developer or other department if any problem on testing
2.5. Reporting of UAT Result to All party
3. Testing in Production when Product already Services
3.1. Provisioning number to All NE (NGRC, PCRF, AAA, HLR, OCS)
3.2. Modify data in database if needed
3.3. Troubleshoot if any problem on testing
3.4. Escalation to developer or other department if any problem on testing
3.5. Reporting of UAT Result to All party
 March 2010 – June 2011 : PT. BakrieTelecom as IT Product Analyst
Job Desc :
1. Gather information from user
2. Making Assessment about the product will be develop
3. Making Flow for developer
4. Report to Superior about projects we're working on
 March 2009 – March 2010 : PT. BakrieTelecom as IT Project Management
Job Desc :
1. Control Project IT
2. Escalation to Another Department or vendor if Project Miss
 January 2008 – March 2009 : PT. BakrieTelecom as IT Service Desk
Job Desc :
1. Complaint Handling Product from CRM & Gerai
1.1. Troubleshoot complaint (Checking to all NE & database if needed)
1.2. Solved the complaint
1.3. Escalation to th internal IT if Needed
2. Reporting to Superior about Complaint

3.  May 2006 – January 2008 : PT. BakrieTelecom as Contact Center Coordinator
Job Desc :
1. Helping Agent CC if any problem with customer hard complaint
2. Making Schedule of Agent CC
3. Reporting Complaint from Customer
4. Maintain Service Level in CC
 October 2005 – May 2006 : PT. BakrieTelecom as Contact Center Agent
Job Desc :
1. Helping Customer Esia
2. Supply Information if Customer asking
3. Solved the Problem if Customer having Problem
 August 2004 – August 2005 : PT. Indosat as Contact Center Outbound IM3
Job Desc :
1. Helping Customer Indonsat IM3
2. Supply Information if Customer asking
3. Solved the Problem if Customer having Problem
 May 2002 – August 2004 : PT. Trikomsel as Sales Counter Nokia
Job Desc :
1. Selling Product
2. Solved the Problem if Customer having Problem about the product
3. Reporting Sales to Superior
 2001 – 2002 : PT. Toko Gunung Agung as Pramuniaga
Job Desc :
1. Giving Information to Customer
2. Labeling Book
3. Selling Books