Vesna Jovanovic Micevic has over 20 years of work experience in travel, sales management, and customer service roles. She has excellent knowledge of English and computer skills in MS Office. Her career has included positions as a travel agent, sales manager for several companies, and flight attendant. She strives to create a motivated and collaborative work environment and maintains good working relationships.

1. CURRICULUM VITAE
Personal information
Surname/ First name Vesna Jovanovic Micevic
Address
Bul. Jane Sandanski 34/2-2 Skopje
Ul. Bubanjskih Heroja 5/4 Nis
Telephone 064 599 0717
E-mail vesnamicevic@yahoo.com
Nationality Macedonian, Serbian
Date of birth 15/04/1971
Gender
Female
Work experience
Dates 03. 2013 – 09.2015
Occupation or position held Travel agent
Main activities and responsibilities  Responsible for the accurate booking of all travel and accommodation
 Dealing with enquiries both over the phone and face to face, listening to customers needs and
acting upon them
 Researching other rates and discounts within the travel industry to maintain competitive rates
and deals
 Accurately recording information on company database and regular reporting back to
management
Name and address of employer Mondorama Nis, Dusanov bazar 216

2. Dates 03. 2008 – 07.2012
Occupation or position held Sales Manager
Main activities and responsibilities  Managed all employees in the company of all profiles: sales.
 Develop planning guidelines, oversee the development of the Corporation’s annual Service
plan and recommend strategies to achieve the Corporation goals and objectives
 Re-established financial control, leading company from severe financial condition to strong
and sustained bottom-line profitability in just 2 years
 Managed training for sales staff
 Communication and managing relationship with top clients, business partners and vendors
 Solved all employee related problems and created a good working environment for the
employees
 Managed training for sales staff
Name and address of employer ADRIATIC GROUP .Mihajla Pupina br.1 11 000 Beograd
Dates 2005 – 2008
Occupation or position held Sales Manager
Main activities and responsibilities
 ExceptionalCustomer Service
 Employee Management
 New Location Start-Up Management
 New Product Introduction
 Budgeting/Record Keeping
 Problem Solving
 Inventory and Pricing Controls
Name and address of employer Maxbeton Bubanj 18 000 Nis
Type of business or sector Master dealer of diesel oil
Dates 2002 - 2004
Occupation or position held Personal assistant
Main activities and responsibilities  Manage sales
 Arrange store displays
Name and address of employer Makkar BMW Skopje

3. Dates
1994 - 2002
Occupation or position held
Flight attendant
Planner for cabin crew flights
Name and address of employer AVIOIMPEX AD Skopje
Type of business or sector Air carrier
Education and training
Dates 1985 - 1989
Title of qualification awarded High school degree
Principal subjects/occupational skills
covered
Economy Finance and banking
Name and type of organization
providing education and training
Mosa Pijade - Skopje
Dates 2002 -2012
Title of qualification awarded
IATA airline cabin crew, amadeus system
Principal subjects/occupational skills
covered
IATA travel and tourism diploma
Name and type of organization
providing education and training
AVIOIMPEX, SAVANA TRAINING CENTAR - Skopje
Computer skills and languages
Mother tongue Macedonian, Serbian

4. Other languages Excellent knowledge of spoken and written English
Computer skills and competences Excellent knowledge of MS Office: Word, Excel, .
Organizational, social skills
and competences
Create a climate willing to motivation, mobilization and collaboration towards meeting objectives –
targets.
Lead and participate in team with success and harmony
I know how to get along with different types of tempers, without allowing them to influence my current
mood and temper
Ability to establish and maintain good working relations with colleagues
Positive and optimistic approach to activities, people, events
Responsibility, self-respect and self-reliance
Responsibility, self-respect and self-reliance
Strong referential values of fairness, equity and dignity
Other skills and competences Driving licence B category