A look at culture from inside Service Express, Inc. SEI

1. CULTURE
THE SEI WAY
A LOOK AT CULTURE FROM INSIDE
SERVICE EXPRESS, INC.

2. THERE ARE A FEW THINGS WE
SHOULD CLEAR UP:
Service Express, Inc.
is not a Chinese
delivery restaurant
Service Express, Inc.
is not the name of the
local dry cleaner
down the street
Service Express, Inc.
is not an off-brand
version of that
popular package
delivery and logistics
company
before we dive in....

3. SERVICE EXPRESS, INC. IS SEI
& WE DO THINGS
THE SEI WAY

4. unique culture.
THE SEI WAY IS
HOW WE IDENTIFY
OUR

5. heart
WE THINK
CULTURE IS
THE OF
A COMPANY.

6. SO LET’S WEAR OUR HEART ON OUR SLEEVE.
BEHOLD CULTURE:
THE SEI WAY

7. HOW ABOUT WE START WITH A
VISION STATEMENT THAT SAYS
NOTHING ABOUT THE SERVICE
BUT INSTEAD IS ABOUT THE
PEOPLE WHO MAKE US WHO
WE ARE!
we actually provide...

8. To work with our
employees to help them
achieve their
personal, professional,
& financial goals.
AT SEI OUR VISION IS:

9. Find great people,
help them grow their passion,
treat them well & they will take
care of each other and our
customers.
simply stated:

10. WE STARTED WITH TWO
THINGS IN MIND
2. Worry about
the rest later
1. Create a great
place for people
to work

11. THINGS STARTED TO TAKE SHAPE
WHEN WE DEFINED OUR VALUES
we value:
Employees with
goals so BIG they
challenge us to
be better
“Failing Forward”
(i.e. it is only a
mistake if you don’t
learn from it!)
That there is
more to life than
work
The individual
strengths that
every person brings
to our team
1
3
2
4

12. AND MOST IMPORTANTLY
WE VALUE
OUR PEOPLE!

13. every day!
THEIR COMMITMENT
MAKES US WHO WE ARE
AND WE WANT TO MAKE
SURE THEY KNOW THEY
ARE APPRECIATED

14. RESULTS-ORIENTED
& PEOPLE-FOCUSED
so we found a way to be....
And while we have shared a lot of
warm fuzzies so far, we think it is only
fair to point out we believe what gets
measured gets done.

15. WE ADHERE TO STRICT
POLICES INCLUDING:
Consider our employees, customers, margins and
growth in every decision we make - we call this our
Four Core Objectives
Have “Big Hairy Audacious Goals” (BHAGs) that you
will grow into, using our performance measurement
system called SR5
Don’t do something a certain way because it is the
way you have always done it
Serve our teammates and our employees with
excellence
1
3
2
4

16. enjoy the perks...
We know how to sit back and
and we make sure our
employees do, too!
BUT WE AREN’T ALL
POLICIES & BUSINESS.

17. THE PERKS OF WORKING FOR SEI:
LIFE ISN’T ONE SIZE FITS ALL
We want our employees to have work-life balance,
they work with their manager to define what that
means to them.
MOST BENEFITS START ON DAY 1
Including medical, dental, 401K with company match
and more
LET’S FACE IT, NOBODY WANTS TO WORK ON THEIR
BIRTHDAY AND WE DON’T THINK OUR EMPLOYEES
SHOULD HAVE TO!
At SEI, we give our employees their birthday off so
they can really have their cake and eat it too!

18. THE PERKS OF WORKING FOR SEI:
EVERYBODY NEEDS TIME TO REFRESH & REBOOT!
Our new employees start with PTO in their bank and
continue to accrue more each week!
GIVING BACK IS IMPORTANT TO US!
We give our employees 16 additional hours of PTO
each year to volunteer in their community.
GET PAID TO WORK OUT?
SEI pays 50% of our employees gym membership!

19. Still, it doesn’t seem right to
talk about culture without
talking about where we are
today and where we are
going in the future

20. Because what we know for sure
is that passionate employees are
the core of our business and part
of their passion comes from
giving them opportunities to
grow their careers and achieve
their goals.

21. SHOW ME YOUR VISION
AND I WILL SHOW YOU
YOUR FUTURE
–RON ALVESTEFFER, PRESIDENT & CEO SERVICE EXPRESS, INC.

22. We have grown to over 30
locations throughout the US
Our goal is to continue to
grow - but never at the cost of
company culture or service to
our customers.
(coming soon to a neighborhood near you!)

23. WE SEE A FUTURE SO
BRIGHT...WE GOTTA WEAR
SHADES!!!

24. With an average of two new
markets opening every year, we
will continue to grow at a
consistent pace and make sure to
offer our customers the
services they need.

25. But as we grow, we will do it
thoughtfully and with The
SEI Way in mind.
After all, just because everyone is
selling craft beers, it doesn’t mean
we are going to jump on-trend and
start brewing our own SEI IPA.

26. grow
WE WILL FOCUS ON
WHAT MAKES US
GREAT AND
FROM THERE.

27. love
SO IF WE HAD TO
PICK ONE THING
THAT WE
ABOUT WORKING
AT SEI?

28. WE LOVE WORKING
SOMEWHERE THAT NOT
ONLY CELEBRATES OUR
INDIVIDUAL BRAND OF
QUIRKY BUT ALSO
IT!encourages

29. EVERY PERSON WHO WORKS
AT SEI BRINGS SOMETHING
THAT STRENGTHENS THE
COMPANY IN A UNIQUE WAY.
HELPING PEOPLE USE THEIR
STRENGTHS EVERY DAY IS
WHAT MAKES US DIFFERENT!

30. BUT DON’T TAKE OUR WORD FOR IT:
Not that we are the type to brag, but some of the
BIG GUYS thought we were worth mentioning....
• Named by Forbes as one of America’s Best Small
Companies 2016
• Made the list of the Top Company Cultures by
Entrepreneur.com and CultureIQ 2015
• Consistently named one of the 101 Best and
Brightest Companies to Work For
• Among the Inc. 5000 fastest-growing private
companies in America

31. If you were to walk through the
halls at SEI...what might you hear?
“Culture eats strategy for breakfast”
“Work hard, have a ton of fun
and get great results”

32. and by the way...
Thank you for taking the time to
learn more about what (we think!)
makes SEI so great

33. YES
WE ARE
HIRING
Visit us at seiservice.com/opportunities to
view our open positions and find your perfect
spot on our team!