An Exploration Into Social Media Customer ServiceRobin Leonard
An overview and insight into the world of social media customer service including:
- Radian6 Social Media Maturity Scorecard
- Comcast Case Study
- Business Case for Social Media Customer Services
- How to Operationalize Social Media Customer Services
- Social Media Technology Roadmap
- Social Media Reporting and Governance
Case Study 1 Applying Theory to PracticeSocial scientists hav.docxcowinhelen
Case Study 1: Applying Theory to Practice
Social scientists have proposed a number of theories to explain juvenile delinquency. Each has its own strengths and weaknesses. For this assignment, go to the following Website, located at http://listverse.com/2011/05/14/top-10-young-killers/ and select one of the juvenile case studies.
After reading the case, select one (1) of the psychological theories discussed in Chapter 4 of the text.
Write a two to three (2-3) page paper in which you:
1. Summarize three (3) key aspects of the juvenile case study that you selected.
2. Highlight at least three (3) factors that you believe are important for one to understand the origins of the juvenile’s delinquent behavior.
3. Apply at least two (2) concepts from the theory that you chose from the text that would help explain the juvenile’s behavior.
4. Identify one (1) appropriate strategy geared toward preventing delinquency that is consistent with the theory you chose.
5. Use at least three (3) quality references. Note: Wikipedia and other Websites do not qualify as academic resources.
Discussion-
"The Changing Family System"
Using what you’ve learned this week, respond to the following prompts in your post:
· Explain at least two (2) roles that different parenting styles play in shaping the overall behavior of children. Next, indicate the significant impacts that each role has in contributing to delinquent behavior among juveniles.
· Think about the following question: Should juvenile delinquents be removed from their home and parent(s) and placed in a foster home or group home if the child continues to commit criminal acts after repeated attempts at treatment and confinement? Based on this question, discuss your thoughts on this subject. Provide support for your response.
Discussion-
"Exploring Monopolies and Oligopolies"
Watch this video, Oligopolies and Monopolistic Competition, to help you prepare for this week’s discussion.
Reply to these prompts by using the company for which you currently work, a business with which your familiar, or a dream business you want to start:
· With your selected business in mind, determine if it is competitive, monopolistic competitive, an oligopoly, or pure monopoly. Explain how you drew your conclusion about its market structure.
· How does the business/firm in this industry determine the price it will charge for the products or services it sells?
Discussion-
"Considering Tradeoffs You Make Every Day"
Let's talk about two tradeoffs we face every day: how we spend our time and money.
We can only do two things with income: spend it or save it. Time is the ultimate resource. We can choose to spend time working to earn an income or we can do other things, broadly classified as leisure. Reply to these prompts to start your discussion:
· How does a change in interest rate affect your decision to spend or save? How would a change in the interest rate affect a firm's decision to invest or save?
· How might an increas.
The Secret to Building Successful Digital Sales Programs in 2022 and BeyondAggregage
In this session Prof. Jordi Gili with the Geneva Business School will share key learnings from digital sales programs and will hint at the Key Performance Indicators that Digital Sales programs should aspire to in 2023.
Insurance marketing like geico or progressive no notesCarole Mahoney
Do you work for or own an independent insurance agency? Have you seen growth either decline or just remain flat? Do you or your producers spend more time trying to find new business then you do servicing it?
Ultimate Productivity: How to select and evalaute your managers CaseGhost
In our third webinar Ken discusses hiring and buidling a power house management team.
What you will learn:
• Step-by-Step Checklist for New Hires
• Creating Job Descriptions
• Creating an Employee Handbook
• Establishing Benchmarks
• How to Create and Utilize an Onboarding Training Manual
• Productivity Tracking
• Motivation Techniques
• Keeping Employee Morale High
• Creating an Organizational Chart
• How to Create a Mission Statement
• How to Interview Applicants Without Getting Fooled
• How to Deal with Toxic and Problem Employees
• How to Create a Salary Structure for Staff that Motivates Them to Excel
• How to Properly Fire an Employee
• And Much Much More!
The world of business is changing, so how can you train the most valuable asset of your business? How can you compete and win in today’s rapidly transforming marketplace?
This presentation provides an overview of one of the most popular self-report emotional intelligence assessments available today and its reports provide robust information related to performance, well-being, and emotional and social functioning which can assist in designing and delivering personal development programs by a qualified practitioner.
We currently have 5 distinct generations in the workplace, including in internal audit and compliance departments. A recent Deloitte survey predicts that Millennials will make up 75% of the global workforce in the next few years, which includes our audit staff. From a management perspective, we need to blend the realities of the work we do with the challenges of working in a multigenerational staff.
This presentation will highlight the challenges faced by audit management when incorporating multiple generations into a department, and focus on approaches we can take to ensure each group has a successful integration into our multigenerational team.
• Establish a baseline understanding of differing generational skills
• Identify the skill gaps and training needs for generational inclusion
• List changes that may be necessary within our departments.
An Exploration Into Social Media Customer ServiceRobin Leonard
An overview and insight into the world of social media customer service including:
- Radian6 Social Media Maturity Scorecard
- Comcast Case Study
- Business Case for Social Media Customer Services
- How to Operationalize Social Media Customer Services
- Social Media Technology Roadmap
- Social Media Reporting and Governance
Case Study 1 Applying Theory to PracticeSocial scientists hav.docxcowinhelen
Case Study 1: Applying Theory to Practice
Social scientists have proposed a number of theories to explain juvenile delinquency. Each has its own strengths and weaknesses. For this assignment, go to the following Website, located at http://listverse.com/2011/05/14/top-10-young-killers/ and select one of the juvenile case studies.
After reading the case, select one (1) of the psychological theories discussed in Chapter 4 of the text.
Write a two to three (2-3) page paper in which you:
1. Summarize three (3) key aspects of the juvenile case study that you selected.
2. Highlight at least three (3) factors that you believe are important for one to understand the origins of the juvenile’s delinquent behavior.
3. Apply at least two (2) concepts from the theory that you chose from the text that would help explain the juvenile’s behavior.
4. Identify one (1) appropriate strategy geared toward preventing delinquency that is consistent with the theory you chose.
5. Use at least three (3) quality references. Note: Wikipedia and other Websites do not qualify as academic resources.
Discussion-
"The Changing Family System"
Using what you’ve learned this week, respond to the following prompts in your post:
· Explain at least two (2) roles that different parenting styles play in shaping the overall behavior of children. Next, indicate the significant impacts that each role has in contributing to delinquent behavior among juveniles.
· Think about the following question: Should juvenile delinquents be removed from their home and parent(s) and placed in a foster home or group home if the child continues to commit criminal acts after repeated attempts at treatment and confinement? Based on this question, discuss your thoughts on this subject. Provide support for your response.
Discussion-
"Exploring Monopolies and Oligopolies"
Watch this video, Oligopolies and Monopolistic Competition, to help you prepare for this week’s discussion.
Reply to these prompts by using the company for which you currently work, a business with which your familiar, or a dream business you want to start:
· With your selected business in mind, determine if it is competitive, monopolistic competitive, an oligopoly, or pure monopoly. Explain how you drew your conclusion about its market structure.
· How does the business/firm in this industry determine the price it will charge for the products or services it sells?
Discussion-
"Considering Tradeoffs You Make Every Day"
Let's talk about two tradeoffs we face every day: how we spend our time and money.
We can only do two things with income: spend it or save it. Time is the ultimate resource. We can choose to spend time working to earn an income or we can do other things, broadly classified as leisure. Reply to these prompts to start your discussion:
· How does a change in interest rate affect your decision to spend or save? How would a change in the interest rate affect a firm's decision to invest or save?
· How might an increas.
The Secret to Building Successful Digital Sales Programs in 2022 and BeyondAggregage
In this session Prof. Jordi Gili with the Geneva Business School will share key learnings from digital sales programs and will hint at the Key Performance Indicators that Digital Sales programs should aspire to in 2023.
Insurance marketing like geico or progressive no notesCarole Mahoney
Do you work for or own an independent insurance agency? Have you seen growth either decline or just remain flat? Do you or your producers spend more time trying to find new business then you do servicing it?
Ultimate Productivity: How to select and evalaute your managers CaseGhost
In our third webinar Ken discusses hiring and buidling a power house management team.
What you will learn:
• Step-by-Step Checklist for New Hires
• Creating Job Descriptions
• Creating an Employee Handbook
• Establishing Benchmarks
• How to Create and Utilize an Onboarding Training Manual
• Productivity Tracking
• Motivation Techniques
• Keeping Employee Morale High
• Creating an Organizational Chart
• How to Create a Mission Statement
• How to Interview Applicants Without Getting Fooled
• How to Deal with Toxic and Problem Employees
• How to Create a Salary Structure for Staff that Motivates Them to Excel
• How to Properly Fire an Employee
• And Much Much More!
The world of business is changing, so how can you train the most valuable asset of your business? How can you compete and win in today’s rapidly transforming marketplace?
This presentation provides an overview of one of the most popular self-report emotional intelligence assessments available today and its reports provide robust information related to performance, well-being, and emotional and social functioning which can assist in designing and delivering personal development programs by a qualified practitioner.
We currently have 5 distinct generations in the workplace, including in internal audit and compliance departments. A recent Deloitte survey predicts that Millennials will make up 75% of the global workforce in the next few years, which includes our audit staff. From a management perspective, we need to blend the realities of the work we do with the challenges of working in a multigenerational staff.
This presentation will highlight the challenges faced by audit management when incorporating multiple generations into a department, and focus on approaches we can take to ensure each group has a successful integration into our multigenerational team.
• Establish a baseline understanding of differing generational skills
• Identify the skill gaps and training needs for generational inclusion
• List changes that may be necessary within our departments.
This handout touches on the self-assessment test and interactive goal-setting tool used at Filene. The webinar will also explore young adult focus groups.
CU Tomorrow: Session#2 Handout - Develop your Social Media Strategyrealsolutions
Presentation outlining why social media is about people and the technology is secondary. You'll gain insight by monitoring what your audience is saying online, and how to create a social media action plan.
CU Tomorrow_Session 6 Handout: Generation Debt_Feb12_10realsolutions
This session addresses three related topics:
* Helping young adults face the student debt challenge
* Offering responsible credit
* Addressing young-adult challenges at different leadership levels
REAL Solutions_Partnerships of Cambridge Portuguese CUrealsolutions
This handout is made available courtesy of the Illinois Credit Union League, a REAL Solutions League partner, on the partnerships of Cambridge Portuguese CU.
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Lecture slide titled Fraud Risk Mitigation, Webinar Lecture Delivered at the Society for West African Internal Audit Practitioners (SWAIAP) on Wednesday, November 8, 2023.
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Understanding how timely GST payments influence a lender's decision to approve loans, this topic explores the correlation between GST compliance and creditworthiness. It highlights how consistent GST payments can enhance a business's financial credibility, potentially leading to higher chances of loan approval.
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Delve into the world of STREETONOMICS, where a team of 7 enthusiasts embarks on a journey to understand unorganized markets. By engaging with a coffee street vendor and crafting questionnaires, this project uncovers valuable insights into consumer behavior and market dynamics in informal settings."
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CU Tomorrow Young Adult IQ
1. !
Your Credit Union’s ‘Young Adult IQ’
Please use the following questions to rate your credit union’s “Young Adult IQ.” This
survey, though not exhaustive, is meant to give you a sense of the possibilities for
making your credit more relevant to young adults.
5 – Our credit union excels in this area (world class)
4 – Our credit union does this better than most (top 25%)
3 – Our credit union does a fair job (middle of the road performance)
2 – Our credit union does this poorly (bottom 25%)
1 – Our credit union doesn’t do this at all
Products 5 4 3 2 1
Rewards-oriented checking (e.g. higher dividends, catalog, etc.)
Co-signed credit cards for teens, young adults
First Timeʼ loans (e.g. first car, first home, first card, etc.)
Student loans
Electronic Services 5 4 3 2 1
Comprehensive online banking
Attractive, easy-to-navigate Web page
Mobile banking applications
Personal financial management tools, tutorials
Marketing 5 4 3 2 1
Conduct online advertising (e.g. Google AdWords, Facebook Ads)
Specifically segment within the 18- to 34-year-old demographic
Product offers via parents of late teens
2. !
Governance 5 4 3 2 1
Board is representative of ages, lifestyles of membership
Board actively recruits new directors
Young adult advisory group
Employees 5 4 3 2 1
Recruit from local colleges, technical schools
Actively plan for recruiting/retaining young managers
Pay competitively vs. local peers
Support innovation initiatives explicitly in budget
Totals
Final Score
Now total your responses to see how you fared:
18-36 points: The long slog. You’ve got a challenge in front of you, but at least you’re
starting now. Use this checklist as a brainstorming tool.
37-52 points: A good start. You’re emphasizing some important areas, although your
programs may be dated or you’re lacking several important initiatives.
53-65 points: Up and coming. You’ve taken young adult service to heart and are
gaining speed, but you consider improving existing programs and launching new ones.
66+ points: Virtually perfect. You’ve recognized that attracting and retaining young
adults is not just about marketing, and you’re implementing innovative young adult
strategies across all segments of the credit union.