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Crossref Support
Crossref collaborates with approximately 25 sponsoring affiliates to support over 2,000 publishers globally, including a significant partner in Brazil, Abec. The organization aims to enhance its offerings with local events, webinars, and improved language support while providing various channels for help and support documentation. Additionally, it emphasizes the importance of maintaining and discovering metadata records, as a significant portion of support inquiries relate to metadata quality.
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Crossref Support
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- 3. Working with SponsoringAffiliates • Crossref works with around 25 Sponsoring Affiliates based all around the world representing over 2,000 publishers • ABEC is the Sponsoring Affiliate we work with in Brazil, almost 400 publishers! • We also have Sponsoring Publishers, Service Providers
- 4. Working with Sponsors •These organisations help Crossref manage the growing number of members in terms of: • Local language support • Technical support • Billing and payments • It gives Crossref one point of contact and helps feed back local knowledge to us
- 5. Working with Sponsors •Crossref wants to do more with Sponsoring Affiliates: • Local LIVE events (hi!) • Webinars • Better language support (new website coming soon) • We’d love your ideas!
- 6. Where to findhelp • Help documentation: http://support.crossref.org • CrossRef technical support: email support@crossref.org • Webinars: http://www.crossref.org/01company/webinars.html • Other questions: member@crossref.org
- 7. New Support center support.crossref.org •comprehensive technical documentation • create and review support tickets
- 8. Where to findhelp https://support.crossref.org/hc/en-us/requests/new
- 9. Product Support • helpmembers register and maintain their metadata records • help everyone else discover and use metadata records • 1/3 of all support tickets are related to metadata quality concerns
- 10. Staying up-to-date Twitter: @crossrefand @crossrefsupport Blog: blog.crossref.org CrossRef Labs: labs.crossref.org - new and experimental tools and initiatives
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Editor's Notes
- #3 A lot of information today. We are here to help! A number of different support options for members.
- #4 Not just Brazil but Turkey, So Korea, Russia, Japan, India. Some of these are university based publishers, others are societies or gov’t funded pubs. Worldwide, publishers who sponsor smaller publishers and service providers who solely provide technical assistance.
- #5 We love working with sponsors!
- #6 Webinars targeted for different time zones to meet geographical need
- #8 Help topics grouped topic – registering content, maintaing, query or retrieving.