The document discusses UniCredito Italiano Group's strategy for capitalizing on opportunities in the new internet economy. It outlines a three-pillar architecture to protect existing customers, exploit new opportunities online, and target 1.5 million new customers within 3-5 years. Key elements include enhancing its multi-channel banking platform, launching an online personal financial services platform called Xelion, and pursuing various B2B and B2C initiatives to leverage its core banking competence on the web. Solid 1999 results provide a foundation to execute this strategy and take advantage of growing internet usage in Italy.
Fintech - Lending Platforms: Company Presentation by Frederic Nze, Founder & CEO of Oakam at the NOAH Conference 2018 in London, Old Billingsgate 30-31 October 2018.
The document provides an overview of the fintech industry in the Philippines in 2020. It notes that the Philippines has a population of over 100 million, with over half owning smartphones. The fintech sector in the Philippines was one of the few bright spots during an economic contraction due to the COVID-19 pandemic, experiencing exponential growth. The report serves as an essential reference on the development of fintech in the Philippines during this landmark period.
London is a strong hub for the growing FinTech sector for several reasons:
1) It has a large, talented workforce in the financial and technology sectors and is thought to have more FinTech workers than New York.
2) It is home to many major banks, financial institutions, and technology companies, as well as numerous FinTech startups that have been able to grow into global brands.
3) FinTech investment is strong in London, which receives over half of European FinTech deals and financing, and there are several accelerators that support FinTech startups.
Reitek, an Italian customer management software company, aims to acquire an Italian peer with Brazilian operations by the end of 2014 to expand into new markets. Reitek forecasts its revenue will increase 50-100% within three years through organic growth and acquisitions. Meanwhile, Vivocha, an online customer interactions platform in which Reitek holds a 52% stake, plans to kick off a Series B funding round to raise €3-5 million from existing and new investors.
The document discusses key concepts in customer relationship management (CRM). It defines CRM as a business strategy focused on placing the customer at the center of a company's processes and culture. The summary highlights:
1) CRM involves acquiring new customers, enhancing existing customer profitability through cross-selling and up-selling, and retaining the most profitable customers.
2) Implementing CRM requires integrating customer data, contact points, and end-to-end business processes across departments. It also involves data mining and metrics to measure success.
3) Studies show CRM improves customer retention and satisfaction, which can significantly boost a company's revenues and profits over time. However, proper implementation requires overcoming internal collaboration
The Upside to Cross-Selling: How MVMT Watches Boosted RevenueOptimizely
Retailers of all sizes understand that cross-selling is an effective way to increase online sales. What may surprise you is that you don’t need to spend a fortune to start an effective cross-sell program. Check out these slides to learn how MVMT Watches, the # 2 store on Shopify, used testing and optimization to launch a winning cross-sell strategy that increased online revenue.
How to Do Cross-Selling: Top Tips and TricksAndriy Popov
Find out how to optimize your cross-selling activities in our presentation containing 15 top tips and tricks of cross-selling. Read full article at http://www.logision.com/knowledge/cross-selling
Fintech - Lending Platforms: Company Presentation by Frederic Nze, Founder & CEO of Oakam at the NOAH Conference 2018 in London, Old Billingsgate 30-31 October 2018.
The document provides an overview of the fintech industry in the Philippines in 2020. It notes that the Philippines has a population of over 100 million, with over half owning smartphones. The fintech sector in the Philippines was one of the few bright spots during an economic contraction due to the COVID-19 pandemic, experiencing exponential growth. The report serves as an essential reference on the development of fintech in the Philippines during this landmark period.
London is a strong hub for the growing FinTech sector for several reasons:
1) It has a large, talented workforce in the financial and technology sectors and is thought to have more FinTech workers than New York.
2) It is home to many major banks, financial institutions, and technology companies, as well as numerous FinTech startups that have been able to grow into global brands.
3) FinTech investment is strong in London, which receives over half of European FinTech deals and financing, and there are several accelerators that support FinTech startups.
Reitek, an Italian customer management software company, aims to acquire an Italian peer with Brazilian operations by the end of 2014 to expand into new markets. Reitek forecasts its revenue will increase 50-100% within three years through organic growth and acquisitions. Meanwhile, Vivocha, an online customer interactions platform in which Reitek holds a 52% stake, plans to kick off a Series B funding round to raise €3-5 million from existing and new investors.
The document discusses key concepts in customer relationship management (CRM). It defines CRM as a business strategy focused on placing the customer at the center of a company's processes and culture. The summary highlights:
1) CRM involves acquiring new customers, enhancing existing customer profitability through cross-selling and up-selling, and retaining the most profitable customers.
2) Implementing CRM requires integrating customer data, contact points, and end-to-end business processes across departments. It also involves data mining and metrics to measure success.
3) Studies show CRM improves customer retention and satisfaction, which can significantly boost a company's revenues and profits over time. However, proper implementation requires overcoming internal collaboration
The Upside to Cross-Selling: How MVMT Watches Boosted RevenueOptimizely
Retailers of all sizes understand that cross-selling is an effective way to increase online sales. What may surprise you is that you don’t need to spend a fortune to start an effective cross-sell program. Check out these slides to learn how MVMT Watches, the # 2 store on Shopify, used testing and optimization to launch a winning cross-sell strategy that increased online revenue.
How to Do Cross-Selling: Top Tips and TricksAndriy Popov
Find out how to optimize your cross-selling activities in our presentation containing 15 top tips and tricks of cross-selling. Read full article at http://www.logision.com/knowledge/cross-selling
Cross-selling involves selling additional products or services to existing customers and can boost revenue. To cross-sell effectively, train employees in cross-selling techniques, understand customer needs, offer bundled products at various price points, and focus on meeting customer needs rather than just pushing more products. Cross-selling is an important sales technique when done right by understanding and serving customers.
Selling Skills For Medical Reps
Selling & Marketing Terms
Types Of Customers
Types Of Doctors
Steps Of Call
How To Question Effectively
How To Handle An Objection
Cross Selling
I have recently been using Prezi for business presentations and they have been well received. I have also been introduced to MS Sway. So I thought this comparison of some of the pros and shortcomings of both would be beneficial to others.
How to use your CRM for upselling and cross-sellingRedspire Ltd
To successfully use a CRM for upselling and cross-selling, focus on understanding customer needs and insights rather than just the software. Most CRM projects fail due to a lack of customer understanding. Cross-selling increases revenue through related products while up-selling boosts margins by selling higher-value offerings to existing customers. Tips for success include identifying patterns in customer data, getting team input on effective techniques, focusing on human factors rather than just database segments, sharing best practices, and automating those practices.
Upselling and cross-selling are desirable to customers, not pushy as often perceived. 88% of customers value reps who suggest alternatives, and 73% are interested in new products. Customers purchase additional products 42% of the time after discussions. Upselling helps customers by informing them of options to better meet their needs. It is a form of complete selling that can prevent future trips by anticipating needs. Complete selling involves selling more of what customers already buy, complementary products, or unrelated products through established trust. It is important to focus on customer needs over ones own, remain in control of the conversation, and avoid common mistakes like not attempting to upsell or continuing after disinterest.
The document discusses the key skills needed for successful retail selling. It emphasizes the importance of environmental management, personal management, service management, and complaints handling to convert customers. Some essential skills discussed include building rapport, suggestive selling, maintaining confidence, flexibility, and perseverance through challenges. The document stresses treating customers as the top priority and finding ways to satisfy their needs.
Cross-Selling & Up-Selling with Miller Heimansarahlmilligan
These slides were originally presented by Rich Blakeman, sales vice president for Miller Heiman, in a presentation, Cross-Selling & Up-Selling:Uncovering Hidden Opportunities, to the San Francisco Chamber of Commerce, Tuesday, July 14, 2009.
FinTech & InsureTech - Blockchain: Company presentation by Ulyana Shtybel, Co-Founder of HighCastle at the NOAH Conference London 2019, 30-31 October, Old Billingsgate.
Fintech - Company Presentation by Max von Bismarck, CBO & Managing Director at Deposit Solutions at the Axel Springer NOAH Conference 2018 in Berlin, Tempodrom 6-7 June 2018.
Clipperton Finance, a leading European corporate finance boutique serving the technology and media industries, has released a Newsletter concentrating on European e-commerce. Clipperton Finance has provided transaction services to European Technology and Media companies since its inception in 2003.
Following the short-term fall-out of the financial crisis in mid-2008, we have observed a significant increase in investment activity in the European e-commerce space which shows no sign of abating. Investors are attracted to a segment with favorable macro-drivers, capital efficiency through early revenue generation and a thorough understanding of key performance metrics.
The purpose of this report is to evaluate the trends that make this market so attractive, to understand the challenges for European e-commerce companies, and to explore some future developments.
Companies featured in the newsletter include: Aramis, Avail Intelligence, MonShowRoom, Criteo, Tailor Store, Graze, Spartoo, Euroffice, Fizzback
The Finance, The Digital & The Society - Smart Cities Summit 2018 - AlgiersSmart Algiers
The document discusses the development of fintech and its impact on traditional banking. It provides several case studies of fintech startups operating in areas like payments, lending, equity crowdfunding, and trade receivables. The second wave of fintech is growing quickly and banks are responding by either cooperating with fintech firms or developing modular offerings. The rest of the document focuses on Banxy, a new mobile-only bank launched by Natixis Algeria to provide a more accessible and convenient banking experience for customers.
Startup Stage - Transportation - Presentation by Mehmet Golhan, CEO of Lojika at the Axel Springer NOAH Conference Berlin 2016, Tempodrom on the 9th of June 2016.
TelecomTV is an online TV network that delivers daily insight on the telecom, media, and entertainment industries to over 65,000 decision makers in 200 countries. It provides concise summaries of news and analysis on its programs and platforms to inform its global user base, which is 64% in management roles. TelecomTV partners with major industry associations to promote relevant events and discussions and offers advertising, sponsorship, and communication services to help companies engage with its influential audience.
Startup Stage - Fintech, Payment, Anti-Fraud & InsurTech - Presentation by Stephan Heller, Founder & CEO of FinCompare at the NOAH Conference London 2017, Old Billingsgate on the 2nd of November 2017.
Fintech - Presentation by Nicolas Kopp, Head of Business Development of Number26 at the Axel Springer NOAH Conference Berlin 2016, Tempodrom on the 8th of June 2016.
Cross-selling involves selling additional products or services to existing customers and can boost revenue. To cross-sell effectively, train employees in cross-selling techniques, understand customer needs, offer bundled products at various price points, and focus on meeting customer needs rather than just pushing more products. Cross-selling is an important sales technique when done right by understanding and serving customers.
Selling Skills For Medical Reps
Selling & Marketing Terms
Types Of Customers
Types Of Doctors
Steps Of Call
How To Question Effectively
How To Handle An Objection
Cross Selling
I have recently been using Prezi for business presentations and they have been well received. I have also been introduced to MS Sway. So I thought this comparison of some of the pros and shortcomings of both would be beneficial to others.
How to use your CRM for upselling and cross-sellingRedspire Ltd
To successfully use a CRM for upselling and cross-selling, focus on understanding customer needs and insights rather than just the software. Most CRM projects fail due to a lack of customer understanding. Cross-selling increases revenue through related products while up-selling boosts margins by selling higher-value offerings to existing customers. Tips for success include identifying patterns in customer data, getting team input on effective techniques, focusing on human factors rather than just database segments, sharing best practices, and automating those practices.
Upselling and cross-selling are desirable to customers, not pushy as often perceived. 88% of customers value reps who suggest alternatives, and 73% are interested in new products. Customers purchase additional products 42% of the time after discussions. Upselling helps customers by informing them of options to better meet their needs. It is a form of complete selling that can prevent future trips by anticipating needs. Complete selling involves selling more of what customers already buy, complementary products, or unrelated products through established trust. It is important to focus on customer needs over ones own, remain in control of the conversation, and avoid common mistakes like not attempting to upsell or continuing after disinterest.
The document discusses the key skills needed for successful retail selling. It emphasizes the importance of environmental management, personal management, service management, and complaints handling to convert customers. Some essential skills discussed include building rapport, suggestive selling, maintaining confidence, flexibility, and perseverance through challenges. The document stresses treating customers as the top priority and finding ways to satisfy their needs.
Cross-Selling & Up-Selling with Miller Heimansarahlmilligan
These slides were originally presented by Rich Blakeman, sales vice president for Miller Heiman, in a presentation, Cross-Selling & Up-Selling:Uncovering Hidden Opportunities, to the San Francisco Chamber of Commerce, Tuesday, July 14, 2009.
FinTech & InsureTech - Blockchain: Company presentation by Ulyana Shtybel, Co-Founder of HighCastle at the NOAH Conference London 2019, 30-31 October, Old Billingsgate.
Fintech - Company Presentation by Max von Bismarck, CBO & Managing Director at Deposit Solutions at the Axel Springer NOAH Conference 2018 in Berlin, Tempodrom 6-7 June 2018.
Clipperton Finance, a leading European corporate finance boutique serving the technology and media industries, has released a Newsletter concentrating on European e-commerce. Clipperton Finance has provided transaction services to European Technology and Media companies since its inception in 2003.
Following the short-term fall-out of the financial crisis in mid-2008, we have observed a significant increase in investment activity in the European e-commerce space which shows no sign of abating. Investors are attracted to a segment with favorable macro-drivers, capital efficiency through early revenue generation and a thorough understanding of key performance metrics.
The purpose of this report is to evaluate the trends that make this market so attractive, to understand the challenges for European e-commerce companies, and to explore some future developments.
Companies featured in the newsletter include: Aramis, Avail Intelligence, MonShowRoom, Criteo, Tailor Store, Graze, Spartoo, Euroffice, Fizzback
The Finance, The Digital & The Society - Smart Cities Summit 2018 - AlgiersSmart Algiers
The document discusses the development of fintech and its impact on traditional banking. It provides several case studies of fintech startups operating in areas like payments, lending, equity crowdfunding, and trade receivables. The second wave of fintech is growing quickly and banks are responding by either cooperating with fintech firms or developing modular offerings. The rest of the document focuses on Banxy, a new mobile-only bank launched by Natixis Algeria to provide a more accessible and convenient banking experience for customers.
Startup Stage - Transportation - Presentation by Mehmet Golhan, CEO of Lojika at the Axel Springer NOAH Conference Berlin 2016, Tempodrom on the 9th of June 2016.
TelecomTV is an online TV network that delivers daily insight on the telecom, media, and entertainment industries to over 65,000 decision makers in 200 countries. It provides concise summaries of news and analysis on its programs and platforms to inform its global user base, which is 64% in management roles. TelecomTV partners with major industry associations to promote relevant events and discussions and offers advertising, sponsorship, and communication services to help companies engage with its influential audience.
Startup Stage - Fintech, Payment, Anti-Fraud & InsurTech - Presentation by Stephan Heller, Founder & CEO of FinCompare at the NOAH Conference London 2017, Old Billingsgate on the 2nd of November 2017.
Fintech - Presentation by Nicolas Kopp, Head of Business Development of Number26 at the Axel Springer NOAH Conference Berlin 2016, Tempodrom on the 8th of June 2016.
This investor presentation summarizes Turkcell's strategic focus areas and financial results for Q2 2020. Turkcell aims to grow its telecom services, monetize digital services, leverage digital business solutions, and lead techfin services. Notable highlights include double-digit revenue growth, strong profitability, increasing digital channel revenue share, and Paycell's outstanding performance driven by accelerated demand for mobile payments. Overall, Turkcell demonstrated solid execution and financial strength in navigating the challenges posed by the COVID-19 pandemic.
This document summarizes USIO.IO, which provides an AI platform as a service to global energy retailers to help them transform into platform businesses. Some key points:
- USIO uses machine learning and neural networks to analyze real-time data from smart meters and other sources to build profiles of customers and optimize tasks like demand forecasting, tariff creation, and peer-to-peer energy sharing.
- Their vision is to help energy retailers transition to next-generation digital platforms by removing inefficiencies and enabling new business models.
- They have early traction with pilot clients totaling over 1.2 million customers in the US and Europe and are raising £1.5 million by January 2019 to continue
This presentation may contain forward-looking statements that are subject to risks and uncertainties, including
those pertaining to the anticipated benefits to be realized from the proposals described herein. Forward-looking
statements may include, in particular, statements about future events, future financial performance, plans,
strategies, expectations, prospects, competitive environment, regulation, supply and demand.
Esprinet has based these forward-looking statements on its view and assumptions with respect to future events
and financial performance. Actual financial performance could differ materially from that projected in the forwardlooking
statements due to the inherent uncertainty of estimates, forecasts and projections, and financial
performance may be better or worse than anticipated.
Given these uncertainties, readers should not put undue reliance on any forward-looking statements. The
information contained in this presentation is subject to change without notice and Esprinet does not undertake
any duty to update the forward-looking statements, and the estimates and the assumptions associated with
them, except to the extent required by applicable laws and regulations.
COTI is an Israeli fintech startup using next-generation blockchain technology to build payment networks and stable coins. It has over 30 employees including serial entrepreneurs and veterans from fintech and banking. COTI's platform aims to make payments faster, cheaper and more secure by addressing issues like high transaction costs, scalability and volatility with its Trustchain protocol. It has partnerships with payment processors and hopes to disrupt traditional payment systems and enable new use cases.
Start-up Stage - Fintech & Payment - Presentation by Marcus Laube, CEO & Founder of Crossinx at the NOAH 2015 Conference in London, Old Billingsgate on the 13th of November 2015.
- The WikiTree Group was founded in 2011 and provides consulting, outsourced business services, and IT solutions to companies in the financial sector.
- It has 4 companies, 55 employees, and €4.8 million in annual revenue across offices in Belgium, France, and Luxembourg.
- The group's services include consulting, outsourced business processes for insurers, asset management platforms, and hosting and managing financial applications.
Citigroup's corporate strategy aims to be the #1 global financial services firm by offering a one-stop-shop for all financial needs. This strategy involves coordinating many business lines across various sectors to achieve synergies but also comes with high coordination costs. Citigroup uses four strategies - portfolio strategy to diversify risk, turnaround strategy using acquisitions, transferring skills across businesses, and sharing resources through cross-selling. However, Citigroup faces risks related to its large size and managing its diverse operations.
Citigroup's corporate strategy aims to be the #1 global financial services firm by offering a one-stop-shop for all financial needs. This strategy involves coordinating many business lines across various sectors to achieve synergies but also comes with high coordination costs. Citigroup uses four strategies - portfolio strategy to diversify risk, turnaround strategy through acquisitions, transferring skills across businesses, and sharing resources through cross-selling. However, Citigroup faces risks related to its large size and managing its diverse operations.
The document is an investor presentation for AWB that outlines its strategy, recent acquisition of Landmark, growth opportunities, and outlook. Some key points:
- AWB acquired Landmark to strengthen its core wheat business and diversify into rural and financial services. Integration and extracting synergies is a major focus.
- The acquisition creates a "one stop shop" for farmers and allows cross-selling between AWB and Landmark products. Cost savings are expected from consolidating functions.
- Growth opportunities in financial services are estimated at $5-10 million in 2004, increasing to $30-40 million by 2006, driven primarily by finance.
- AWB is well positioned for 2003/04 with
The document discusses Juniper network solutions for financial organizations. It outlines key network architecture requirements for financial services including segmentation, security, performance, and high availability. It then describes Juniper products that can meet these requirements, including routers, firewalls, VPN appliances, and application acceleration solutions.
Cognos provides performance management solutions that can help banks drive competitive advantage and success. A strategic, enterprise-wide approach to performance management allows banks to address both compliance and performance goals in an integrated way, rather than through disconnected, tactical responses. Cognos' performance management system provides a single platform for data-driven decision making across key banking functions like operations, risk management, finance, and sales. The system supports needs from department-level business intelligence to enterprise-wide performance management.
The document describes the services offered by QCSS, a call center that provides outbound and inbound call center services including lead generation, sales, customer service, and data entry. It details the types of campaigns QCSS supports such as appointment setting, sales, surveys, and help desk functions. It also provides an example call flow and describes the reporting, quality assurance, and information needed from clients to set up a customized campaign.
Citigroup's corporate strategy aims to be the #1 global financial services firm by offering a one-stop-shop for all financial needs. This strategy involves coordinating many business lines across multiple sectors and countries. Citigroup uses four strategies - portfolio strategy for diversification, turnaround strategy through acquisitions, transferring skills across businesses, and sharing resources through cross-selling. However, Citigroup faces risks from its large size and scope, including potential issues with legacy systems, mixed strategies, and succession planning following the retirement of long-time CEO Sandy Weill. The document discusses both the potential advantages and disadvantages of Citigroup's strategy to become a highly diversified global financial conglomerate.
2. Agenda UniCredito Italiano’s Architecture for the New Economy Multi-channel Banking: enhancing the existing platform Xelion: on-line personal financial services B2B and B2C Initiatives: “web-leveraging” our core competence 1999 Group Results Conclusions
3. Agenda UniCredito Italiano’s Architecture for the New Economy Multi-channel Banking: enhancing the existing platform Xelion: on-line personal financial services B2B and B2C Initiatives: “web-leveraging” our core competence 1999 Group Results Conclusions
4. OUR LONG-STANDING COMMITMENT TO DELIVERING SHAREHOLDER VALUE CREATION... ‘ 94 ‘ 95 ‘ 96 ‘ 97 ‘ 98 ‘ 99 0.008 0.043 0.058 0.100 0.197 0.258 ROE EPS (Euro) 21.1% 15.4% 8.2% 4.7% 3.4% 1.4% CAGR: +100% TRACK RECORD OF DELIVERING AND OUTPERFORMING TARGETS
5. … DRIVES OUR STRATEGIC THINKING IN THE FAST-CHANGING INTERNET BANKING SCENARIO NEW EUROPE AND CONVERGING MARKETS GROWTH OF DOMESTIC MARKET SHARE X-BORDER PARTNERSHIPS OUR 3 POINT STRATEGY ... GAIN KEY POSITIONS IN NEW EUROPE AHEAD OF TAKE-OFF OF INTERNET REVOLUTION INTERNET IS A GREAT OPPORTUNITY TO DEVELOP OUR 12% MARKET SHARE CONTINUE PURSUING ADDED VALUE PARTNERSHIPS ... FITS WELL WITH THE INTERNET WORLD Today we outline our Architecture for the New Economy In May 2000 we will present our 3-year Business plan
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7. INTERNET AND THE NEW ECONOMY: IMPACT ON OUR OPERATING RESULTS OVER 3 - 5 YEARS False alarm Price war New entrants win Price Resistance Low High LOSS OF CUSTOMERS Low High PRICE COMPETITION Impact on existing business 4 possible scenarios Operating income today Margins decrease on existing clients/products Cost cutting Increased cross- selling to existing customers New customers and new initiatives Cross-selling, new customers and new initiatives are crucial Note: foreseen impact
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9. … WITH CLEAR STRATEGIC PRIORITIES Protect and develop existing customer base Attack further the affluent segment Leverage core skills to exploit web-related opportunities Deepen segmentation and multi-channel distribution of existing platform Launch on-line personal financial services platform for affluent segment Several B2B and B2C initiatives and more in the pipeline
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11. Agenda UniCredito Italiano’s Architecture for the New Economy Multi-channel Banking: enhancing the existing platform Xelion: on-line personal financial services B2B and B2C Initiatives: “web-leveraging” our core competence 1999 Group Results Conclusions
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17. Agenda UniCredito Italiano’s Architecture for the New Economy Multi-channel Banking: enhancing the existing platform Xelion: on-line personal financial services B2B and B2C Initiatives: “web-leveraging” our core competence 1999 Group Results Conclusions
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19. Xelion: TARGET NEW CUSTOMERS * Xelion’s target market share: ~15% Euro ~ 100 mln, total investments over a 3 year period On-line trading to be launched in May 2000 Other financial services to be added in 2H2000 NOT AFRAID OF CANNIBALISATION 19 5,200 Affluent customers in Italy Number of customers, Estimate 2005 (‘000) Multi-channel affluent customers New customers UCI group’s cannibalised customers 450 360 90 2,600 50% ~15% ~20% Xelion’s* target
20. Agenda UniCredito Italiano’s Architecture for the New Economy Multi-channel Banking: enhancing the existing platform Xelion: on-line personal financial services B2B and B2C Initiatives: “web-leveraging” our core competence 1999 Group Results Conclusions 20
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23. ...UNDERPINNED BY TWO INNOVATIVE INITIATIVES: TLX ® - THE FIRST ITALIAN ECN AND MY MONEY - AN OUTSTANDING ON-LINE FINANCIAL MAGAZINE My Money: one of the most complete Italian financial websites Unique Italian ECN with after- hours trading Kilovar: user-friendly tool for risk measurement of complex products TradingLab: 700,000 page views per day 23
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32. Agenda UniCredito Italiano’s Architecture for the New Economy Multi-channel Banking: enhancing the existing platform Xelion: on-line personal financial services B2B and B2C Initiatives: “web-leveraging” our core competence 1999 Group Results Conclusions
33. TOTAL REVENUES: +6.3% Interest Income: -3% Net Commissions: +22.7% OPERATING INCOME: +14% Administrative Costs (incl. depreciation): +0.5% COST/INCOME (incl. depreciation.): 52.8% (55.8% in Dec. ‘98) EXCELLENT TREND IN OPERATING INCOME OUTPERFORMING BUDGET TARGETS WITH SIGNIFICANT PROGRESS IN NET INCOME NET INCOME : Euro 1,286 mln (Euro 950* mln in Dec. ‘98) ROE: 21.5% (15.4% in Dec. ‘98*) EARNING PER SHARE: Euro 0.26 (Euro 0.20 in Dec. ‘98*) * Before extraordinary depreciation of goodwill for Rolo Banca 1473 1999 results compared excluding Pekao PROPOSED DIVIDEND: Euro 0.13 (Euro 0.06 in ‘98) 1999 results compared including Pekao
34. FURTHER RISE IN MARKET SHARE: from 10.78% (Dec. ‘98) to 10.90% on lire deposits (excluding bonds and repos) POSITIVE CONTRIBUTION OF CURRENT ACCOUNTS: + 14.8% on Dec. ‘98 CUSTOMER DEPOSITS Euro, mln (excl. repos) … MAINLY DUE TO PACKAGES, 387,000 new accounts in ‘99 (totalling 813,000) Dec. ‘98 Dec. ‘99 83,826 87,093 +3.9% RISE IN MARKET SHARE (from 10.38% in Dec ‘98 to 10.98% in Dec ‘99, excluding repos) SUBSTANTIAL GROWTH IN MORTGAGES (+22.1%, Euro 28 bln in Dec ‘99) GOOD PERFORMANCE OF LEASING (+9.3%, Euro 5,151 mln in Dec ‘99) CUSTOMER LOANS Euro, mln (excl. repos) 74,477 85,167 Dec. ‘98 Dec. ‘99 +14.4% POSITIVE TREND OF CUSTOMER DEPOSITS MAINLY DUE TO THE SIGNIFICANT RISE OF CURRENT ACCOUNTS (+14.8% on Dec. 1998) AND STRONG LOAN GROWTH 1999 results compared excluding Pekao
35. QUALITY OF RESULTS CONTINUES TO IMPROVE: NET COMMISSIONS RISE FURTHER (Euro 2,522 mln, +22.7% on Dec. ‘98) LED BY ASSET MANAGEMENT (40% over Dec. ‘98) AND BANCASSURANCE NET COMMISSIONS/ TOTAL REVENUES 37% 32% 1998 1999 NET COMMISSIONS (Euro, mln) % OF ASSET MANAGEMENT AND BANCASSURANCE ASSET MANAGEMENT COMMISSIONS +40% from Euro 789 to Euro 1,104 mln Strong growth in fees from securities placement (+66%, from Euro 142 mln to Euro 237 mln) 1998 2,056 1999 2,522 45% 6% 37% 4% BANCASSURANCE: +94%, from Euro 75 mln to Euro 145 mln AuM: Euro 96 bln, +34% on 1998
36. STAFF COSTS Euro, mln OTHER COSTS, Euro mln (incl. depreciation) 1998 1999 1999 1998 Costs for new projects, strategic initiatives and integration Strict cost control and productivity improvements 2,159 2,146 263 280 Reduced impact of depreciation EXCLUDING EXPENSES FOR INTEGRATION AND NEW PROJECTS COSTS DECREASE: ADMINISTRATIVE COSTS (excl. Pekao) +0.5% -0.6% 1,202 1,183 +1.7% 26 55 876 884 -6% +0.9% +112% 1999 results compared excluding Pekao
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38. ASSET QUALITY REMAINS VERY SATISFACTORY, WITH IMPROVED COVERAGE. THE RISE IN WRITE-DOWNS IS MAINLY DUE TO FONSPA, PEKAO AND HIGHER COVERAGE ON PERFORMING LOANS Fonspa Pekao’s post privatisation write-downs Generic Reserves on Performing Loans* 100 mln 109 mln 53 mln Euro 263 mln increase in total provisions driven by: NPL COVERAGE RATIO IMPROVING Dec. ‘98 Dec. ‘99 45.3% 53.0% 2.6% 2.1% Dec. ‘98 Dec. ‘99 NPL ON TOTAL LOANS DECREASING DESPITE PEKAO * Total general reserve: Euro 167 mln
39. PEKAO RESTRUCTURING IS WELL ON TRACK AND REINFORCES OUR CONFIDENCE TOWARDS FURTHER EXPANSION IN THE “NEW EUROPE” Share price: +30% since the acquisition 45 joint task-forces already producing operational results MBO program for 900 managers New Head Office and regional overhead organisation New retail scoring system being implemented Implementation of deep budgeting process and reporting system Migration of 1,000 employees to front line
40. Agenda UniCredito Italiano’s Architecture for the New Economy Multi-channel Banking: enhancing the existing platform Xelion: on-line personal financial services B2B and B2C Initiatives: “web-leveraging” our core competence 1999 Group Results Conclusions