The Global Customer Relationship Management (CRM) Software Market is projected to grow at a CAGR of around 14.8% during the forecast period, i.e., 2022-27. The global market has observed noticeable growth during 2017-20, owing to growing efforts towards automation of marketing & sales activities and reducing the overall cost of delivering services like complaint management, customer helpdesk, and other service requests.

1. MARKET RESEARCH REPORT
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RESEARCH REPORT:
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2. Company
Overviews
MarkNtel Advisors is a leading consulting, data analytics, and
market research firm that provides an extensive range of strategic
reports on diverse industry verticals. We being a qualitative &
quantitative research company, strive to deliver data to a
substantial & varied client base, including multinational
corporations, financial institutions, governments, and individuals,
among others. We have our existence across the market for many
years and have conducted multi-industry research across 80+
countries, spreading our reach across numerous regions like
America, Asia-Pacific, Europe, the Middle East & Africa, etc., and
many countries across the regional scale, namely, the US, India,
the Netherlands, Saudi Arabia, the UAE, Brazil, and several others.

3. OurVisionand
Mission
We help our investors to establish robust strategies for the
implementation of best practices to overcome challenges & tap new
opportunities for their growth in the industry. Our goal is to benefit
individuals & communities by working with our clients in diverse
ways.
We understand that making durable, substantial, and unique
improvements in the overall performance and establishing oneself
comes with great backstories for firms. Hence, MarkNtel Advisors
aims to put together values that reflect adherence to professional
standards.
Our core values revolve around putting the interests & requirements
of our clients ahead of our organization & delivering exceptional
services while maintaining utmost professionalism. We believe in
preserving the confidence of our users & maintaining an independent
perspective while utilizing resources intelligently & cost-effectively,
creating abiding associations based on trust.
Our team entails professional analysts and researchers who intelligently
utilize research techniques to procure detail-driven, unbiased, and
reliable data encompassing the industry. We aim to nurture a result-
oriented team to offer strategically-moving insights to our clients.
Our fact-based reports allow the user to design their motives, funds, and
strategies, with a higher focus on mitigating confusion and bringing
forward a clear insight into the industry. It further allows the clients to
identify the lucrative opportunities awaiting.
Insights offered by MarkNtel Advisors comprise in-depth information on
regional & country-based trends emerging in the industry. The team
studies & compiles the prospects, ensuring consistency in reports.
Our services are beyond offering research reports to the clients and
further expand into addressing queries while incorporating with them for
advice, development, & execution of strategies for exception growth.
Our Vision Our Mission

4. Market Insights
The Global Customer Relationship Management (CRM) Software
Market is projected to grow at a CAGR of around 14.8% during the
forecast period, i.e., 2022-27. The global market has observed
noticeable growth during 2017-20, owing to growing efforts
towards automation of marketing & sales activities and reducing the
overall cost of delivering services like complaint management,
customer helpdesk, and other service requests.
As a result, organizations are focused highly on adopting CRM
software equipped with AI capabilities. Moreover, the introduction of
flexible pricing models, such as spot pricing, volume-based, value-
based, etc., are also contributing to the rapid adoption of CRM
among small & medium enterprises (SMEs).

5. Key Driver
Integration of AI into CRM Software- The burgeoning demand for
Artificial Intelligence (AI)-based CRM software is due to the rapid
adoption of SaaS-based solutions and the rising number of AI-
based product offerings by technology providers globally.
Integrating AI into CRM solutions helps improve customer
engagement, sales insights, and social networking. In the
aftermath, it results in the increased adoption of point solutions,
expansion in computing & analytical abilities, & the surging
adoption of the SaaS delivery model. Furthermore, advancements
in AI, such as Machine Learning (ML), Natural Language Processing
(NLP), and Deep Learning, are some techniques contributing to the
Global CRM Software Market growth.

6. Market Segments
• By End User (Healthcare, E-commerce and Retail, BFSI, IT and
Telecom, Government, Others (Media, Energy and Utility,
Transportation, etc.))
• By Enterprise Size (Small and Medium Scale Enterprise, Large
Scale Enterprise
• By Application (Salesforce Automation, Customer Service,
Marketing Automation, Social Media Monitoring, Others (Lead
Generation, Integration, etc.))
• By Deployment Model (Cloud, On premise, Hybrid), By Region
(North America, South America, Europe, Middle East and Africa,
Asia-Pacific),

7. Top Companies
• Aurea Software, Inc.
• Infor, Inc
• Microsoft Corporation
• Oracle
• Salesforce
• Pegasystems
• SAP
• SAGE Group
• Sugar Customer Relationship Management (CRM)
• Zoho Corporation
• HubSpot
• NetSuite
• IBM Corporation
• Copper Customer Relationship Management (CRM), Inc.
• Adobe System Inc.

8. MarkNtel Advisors Target
Geographies- Focus
Areas
MarkNtel has strategically defined its target areas which are based on
evaluation by its analysts after analysing the growth potential of various
regions. Few of those parameters include:
-Political, Economic, Social, Technological and Environmental Analysis
-Credit Ratings provided by leading institutions
-GDP projections by bodies such as the World Bank, IMF, OECD, etc.
-Market Disruptions and the “Next Big Things”

9. Our 360°Approach: Combining
Various Techniques to Deliver
Holistic Solutions
• Desktop research
• Syndicated research &
reports
• Proprietary databases
• Industry associations
& trade data
• In-depth stakeholder
interviews
• Consumer surveys
• Mystery surveys
• Expert interviews
• Internal CRM/sales
data
• Social media data
• Data modelling for
forecasting and market
sizing
Secondary Research Primary Research Data Insights

10. OurContact
Information
+1 628 895 8081, +91 120 4278433
sales@marknteladvisors.com
www.marknteladvisors.com

11. THANK YOU
FOR ATTENDING
Our Office Location
If you have any further questions, please don't
hesitate to reach out to us.
Corporate Office: Office No.106, H-160, Sector 63,
Noida, Uttar Pradesh -201301, India