A recently published research report by MarkNtel Advisors reveals compelling findings on the growth potential of the Global CRM Software Market Size, Share, Growth, Demand, And Future FY2028. The report projects a robust expansion of approximately 14.8% CAGR during the period of 2022-27. Employing comprehensive analytical techniques, the researchers have meticulously examined market dynamics, presenting an array of statistical data spanning the historic years 2017-20 and the base year 2021.

1. Global CRM Software Market Outlook,
Current and Upcoming Industry landscape
Analysis 2027
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2. Introducing the Global CRM Software Market: An
Insightful Research Report (2022-27)
A recently published research report by
MarkNtel Advisors reveals compelling
findings on the growth potential of the
Global CRM Software Market Size, Share,
Growth, Demand, And Future FY2028.
The report projects a robust expansion of
approximately 14.8% CAGR during the
period of 2022-27.
Employing comprehensive analytical
techniques, the researchers have
meticulously examined market dynamics,
presenting an array of statistical data
spanning historic years 2017-20 and the
base year 2021.
The findings are thoughtfully illustrated
through graphs, diagrams, tables, and pie
charts, offering stakeholders a clear
understanding of the industry's trajectory
and empowering them to make well-
informed decisions.
In addition to providing an overarching
industry overview, the report also
encompasses business-oriented tactics,
strategies, and revenue generation plans
set forth by prominent players within the
projected timeline. Furthermore, it
conducts an assessment of the leading
companies that hold the highest stakes in
the market.

3. Key Driver: Integration of AI into CRM Software
• The burgeoning demand for Artificial Intelligence (AI)-based CRM software is due to the
rapid adoption of SaaS-based solutions and the rising number of AI-based product
offerings by technology providers globally. Integrating AI into CRM solutions helps improve
customer engagement, sales insights, and social networking. In the aftermath, it results in
the increased adoption of point solutions, expansion in computing & analytical abilities, &
the surging adoption of the SaaS delivery model. Furthermore, advancements in AI, such
as Machine Learning (ML), Natural Language Processing (NLP), and Deep Learning, are
some techniques contributing to the Global CRM Software Market growth.
• In addition, AI-based CRM solutions eliminate repetitive & unproductive tasks, including
data entries, and other time-consuming administrative functions, since they offer greater
bandwidth for customer services & support functions. Likewise, AI-enabled chat & email
bots ensure that customers get quick responses & directions. The increasing advances in
AI have paved the way for technologies to analyze voice & text in real-time, which helps
agents effectively serve prospective & existing clients.

4. Segmentation Analysis of Global CRM
Software Market
 By End User
(Healthcare, E-commerce and Retail, BFSI, IT and Telecom, Government,
Others (Media, Energy and Utility, Transportation, etc.))
 By Enterprise Size
(Small and Medium Scale Enterprise, Large Scale Enterprise
 By Application
(Salesforce Automation, Customer Service, Marketing Automation, Social Media
Monitoring, Others (Lead Generation, Integration, etc.))
 By Deployment Model
(Cloud, On premise, Hybrid)
 By Region
(North America, South America, Europe, Middle East and Africa, Asia-Pacific)

5. Top Companies in Global CRM Software Market
 The study offers useful information that can be used to comprehend the market and
develop successful business expansion strategies. This section offers thorough
research of the market for prospective market entrants and current rivals, covering
important factors like market positioning and potential growth plans.
 The study discusses the market's competitive situation and offers comprehensive
profiles of the key competitors. These are the listed businesses:
 Aurea Software, Inc., Infor, Inc, Microsoft Corporation, Oracle, Salesforce, Pegasystems,
SAP, SAGE Group, Sugar Customer Relationship Management (CRM), Zoho Corporation,
HubSpot, NetSuite, IBM Corporation, Copper Customer Relationship Management
(CRM), Inc., Adobe System Inc.

6. Get Oriented with the Table of Contents for a
Clear Understanding
• Market Segmentation
• Introduction
• Executive Summary
• Market Porters Five Forces Analysis
• Market Technological Changes
• Market Trends & Insights
• Market Dynamics

7. Our Value Proposition: Delivering World-Class
Intelligence and Insights
We leverage our expertise in research, analytics, and knowledge management, to
minimize the challenges of high costs, insufficient access, and low quality knowledge
processes for our clients.
Accelerating Growth
Our solutions are aimed at supporting our clients'
strategic needs that are critical to accelerate their
growth and value creation

8. Our Value Proposition: Delivering World-Class
Intelligence and Insights
We leverage our expertise in research, analytics, and knowledge management, to
minimize the challenges of high costs, insufficient access, and low quality knowledge
processes for our clients.
Simplifying Decisions
We help businesses make smarter and better-
informed decisions by delivering meaningful
information, intelligence and insights

9. Our Value Proposition: Delivering World-Class
Intelligence and Insights
We leverage our expertise in research, analytics, and knowledge management, to
minimize the challenges of high costs, insufficient access, and low quality knowledge
processes for our clients.
Maximizing Technology Enablement
We invest in state-of-the-art tools and technologies
to increase effectiveness and cost efficiencies for
our clients

10. Our Value Proposition: Delivering World-Class
Intelligence and Insights
We leverage our expertise in research, analytics, and knowledge management, to
minimize the challenges of high costs, insufficient access, and low quality knowledge
processes for our clients.
Leading with Experience
Our senior management team brings over 50 years
of cumulative experience supporting reputed
clients globally

11. Our Solutions: Offering Flexible and Scalable
Solutions across Verticals
Industry & Market Insights
 Industry & market landscape
 Growth strategy support
 Market entry support
 Market size estimation
 Go-to-market strategies
 Business plans
Company Insights
 Account profiles
 Product intelligence
 Competitive intelligence
 Customer case studies
 Prospect identification
 Investor pitch decks
Consumer Insights
 Product concept testing
 Consumer behavior
surveys
 Brand health studies
 Customer segmentation
 Voice of customer
surveys
Trade Insights
 Distribution channel audits
 Trade margin analysis
 In-store visibility audits
 Supplier audits
 Product mix analysis

12. Our 360°Approach: Combining Various
Techniques to Deliver Holistic Solutions
Secondary Research Primary Research Data Insights
 Desktop research
 Syndicated research &
reports
 Proprietary databases
 Industry associations & trade
data
 In-depth stakeholder
interviews
 Consumer surveys
 Mystery surveys
 Expert interviews
 Internal CRM/sales data
 Social media data
 Data modelling for
forecasting and market
sizing

13. About Us
Who are we?
MarkNtel Advisors is a leading research, consulting and data analytics firm that provides a wide range
of strategic reports on diverse industry verticals to a substantial and varied client base that includes
multinational corporations, financial institutions, governments, and individuals.
⊷ We specialize in niche industries and emerging geographies to support our clients in the formulation of
strategies viz. Go to Market (GTM), Product Development, feasibility analysis, project scoping, market
segmentation, competitive benchmarking, market sizing & forecasting, trend analysis etc. in around 15
industry verticals to enable our clients in identifying attractive investment opportunities and maximizing
ROI through an early mover advantage

14. We understand the growing need of our clients and thus focus on emerging industries to provide our services
which can fulfill their need for assessing the current and future industry potential, identification of white spaces
& hotspots andventuring into new geographiesor business segments.
700+
Research, Consulting,
Advisory & Data
Analytics Studies
Delivered
200+
Global Clients Served
Across Industries &
Geographies
70+
Team of experienced
analysts (FTEs)
90%+
Customer Satisfaction
Rate

15. MarkNtel Advisors Target
Geographies- Focus Areas
MarkNtel has strategically defined its target areas which are based on evaluation by its
analysts after analysing the growth potential of various regions. Few of those parameters
include:
 Political, Economic, Social, Technological and Environmental Analysis
 Credit Ratings provided by leading institutions
 GDP projections by bodies such as the World Bank, IMF, OECD, etc.
 Market Disruptions and the “Next Big Things”
Low Focus Geographies
Low to Medium Focus
Major Target Areas

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+91 120 4278433
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