Call Center AI Market by Component (Compute Platforms, Solutions, and Services), Deployment Type (Cloud and On-premises), Vertical (BFSI, Retail & E-commerce, Telecom, Healthcare, Media & Entertainment), and Region - Global Forecast to 2024

1. Call Center AI Market is expected to grow $22.0 billion by 2023

2. Scope of The Report
By Component
The research report categorizes the Call Center AI Market
to forecast the revenues and analyse the trends in each of the following subsegments:
• Compute Platforms
• Solutions
• Services
o Training & Consulting
o System Integration & Deployment
o Support & Maintenance
By Deployment type
• Cloud
• On-premises
And More…
By Vertical
• BFSI
• Media & Entertainment
• Retail & eCommerce
• Travel & Hospitality
• Telecom
• Healthcare
• Others

3. Key Segments
Developers use conversational compute platforms to build chatbots, conversa
tional interfaces, and virtual assistants as per the need of their organizations.
These platforms comprise various modules of software tools, which can be in
tegrated with third-party interfaces, such as messaging platforms, social medi
a, SMS, and website chat.
Increasing use of AI and ML and adding value to call center AI offerings throu
gh integration of gesture recognition capabilities would provide opportunities
for vendors in the call center AI market.
1
2
3
4
5 These companies have adopted various strategies, such as acquisitions; expansions; n
ew product launches and product enhancements; and partnerships, agreements, and c
ollaborations to cater to the growing demand for call center AI solutions across the glob
e as well as to strengthen their position in the market.
The call center AI market size is expected to grow from USD 800 million in 2019 to U
SD 2,800 million by 2024, at a CAGR of 28.5% during 2019–2024.

4. Market Growth Rate
2019 2024
Market Size of
$ 800 million
Market Size of
$ 2,800 million28.5%
CAGR

5. Key Vendors
• IBM (US)
• Google (US)
• Microsoft (US)
• AWS (US)
• SAP (US)
• And More
Major Players
View Report Here - https://www.marketsandmarkets.com/Market-Reports/
call-center-ai-market-263925467.html

6. Major Regions
• North America
• Europe
• APAC
• MEA
• Latin America
 North America is expected to hold
the largest market share.
 Asia Pacific (APAC) is expected to pr
ovide opportunities for debt collectio
n software providers and grow at the
highest CAGR

7. • What are the current technology trends that are driving the call center AI market?
• What are the various regulations directly impacting the adoption of call center AI sol
utions?
• Where will all these developments take the industry in the mid to long-term?
• Which companies are the top vendors in the market, and how is the competitive sc
enario of the market?
• What are the drivers and challenges of the market?
Critical Questions the Report Answers

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