The document discusses SAP Customer Relationship Management (CRM) software. It summarizes that SAP CRM helps organizations distinguish themselves by promoting collaboration with customers and providing exceptional interactions across all customer touchpoints. It allows for optimized sales resources, reduced costs, and consistent customer-oriented processes. SAP CRM also provides a single platform to interact with channel partners and is expected to integrate well with back-end SAP ERP systems.
Why every business, no matter the size, should use crm softwareSalesBabuCRM
Customer relationship management(CRM) software provides systematic process management technology used by companies for interacting with existing and prospective clients. Since customer loyalty and overall experience affects the company revenue, it’s important to appease your consumers.
eCRM: How to build strong customer relations with Re(al-time)MarketingSemetis
eCRM presentation @Semetis event of 23-Nov-12: How to build strong one2one relations with Client Remarketing Management? How to build strong customer relations with Re(al-time)Marketing?
Sage Success Story - Sign + Digital IrelandDavid Beard
"Moving beyond customer calls as a 'milk-round' to a pro-active process for developing or monitoring leads as the business developed"
Sage CRM and Sage 200 ERP ‘making it easy’ for Sign + Digital to connect all functions and departments within the company so that it could truly serve its customers better and provide them with an exceptional and more proactive service.
Sage CRM enhances your customers’ experience by doing so many things they never even see, for instance, enabling improved business processes, closer management of new and existing customer relationships, increased revenues and decreased inefficiencies. Sage CRM provides management with timely and reliable insight to guide important business decisions.
More information about Sage CRM:
Sundae Solutions Co., Ltd. - Thailand
Tel. +66 2 634 8899
Email: sales@sundae.co.th
URL: www.sundae.co.th
Customer Relationship Management Process And Dashboard PowerPoint Presentatio...SlideTeam
Are you dreaming to deliver a stunning crm management PPT presentation? To quickly turn your spark into a flame here we are showcasing a pre built client relationship management PowerPoint presentation. With help of this PPT sample file you can motivate your employees for establishing enduring customer relations to fetch more and more business. Additionally, this PowerPoint show also supports to illustrate a thriving customer acquisition model as well as importance of crm in marketing to support employees for gaining new customers. Apart from this, using this PowerPoint deck to display data analysis you can enhance the comprehension of your sales work force about market position, trade inclination, money flow, customer loyalty, marketing strategy etc. Exclusive presentation slides like customer perceived value, why customers move away, transaction vs relationship marketing, economics of customer retention, crm components, basic crm and enhanced crm etc. are included in this visual communication to make it more precise. All you need to do is to get started with our readymade customer relationship management process and dashborad slide presentation.Our Customer Relationship Management Process And Dashboard PowerPoint Presentation Slides contain excellent graphics. Designed to enhance clarity of communication.
Why every business, no matter the size, should use crm softwareSalesBabuCRM
Customer relationship management(CRM) software provides systematic process management technology used by companies for interacting with existing and prospective clients. Since customer loyalty and overall experience affects the company revenue, it’s important to appease your consumers.
eCRM: How to build strong customer relations with Re(al-time)MarketingSemetis
eCRM presentation @Semetis event of 23-Nov-12: How to build strong one2one relations with Client Remarketing Management? How to build strong customer relations with Re(al-time)Marketing?
Sage Success Story - Sign + Digital IrelandDavid Beard
"Moving beyond customer calls as a 'milk-round' to a pro-active process for developing or monitoring leads as the business developed"
Sage CRM and Sage 200 ERP ‘making it easy’ for Sign + Digital to connect all functions and departments within the company so that it could truly serve its customers better and provide them with an exceptional and more proactive service.
Sage CRM enhances your customers’ experience by doing so many things they never even see, for instance, enabling improved business processes, closer management of new and existing customer relationships, increased revenues and decreased inefficiencies. Sage CRM provides management with timely and reliable insight to guide important business decisions.
More information about Sage CRM:
Sundae Solutions Co., Ltd. - Thailand
Tel. +66 2 634 8899
Email: sales@sundae.co.th
URL: www.sundae.co.th
Customer Relationship Management Process And Dashboard PowerPoint Presentatio...SlideTeam
Are you dreaming to deliver a stunning crm management PPT presentation? To quickly turn your spark into a flame here we are showcasing a pre built client relationship management PowerPoint presentation. With help of this PPT sample file you can motivate your employees for establishing enduring customer relations to fetch more and more business. Additionally, this PowerPoint show also supports to illustrate a thriving customer acquisition model as well as importance of crm in marketing to support employees for gaining new customers. Apart from this, using this PowerPoint deck to display data analysis you can enhance the comprehension of your sales work force about market position, trade inclination, money flow, customer loyalty, marketing strategy etc. Exclusive presentation slides like customer perceived value, why customers move away, transaction vs relationship marketing, economics of customer retention, crm components, basic crm and enhanced crm etc. are included in this visual communication to make it more precise. All you need to do is to get started with our readymade customer relationship management process and dashborad slide presentation.Our Customer Relationship Management Process And Dashboard PowerPoint Presentation Slides contain excellent graphics. Designed to enhance clarity of communication.
DigitalZone B2B Business Consulting OrganizationLeilani Price
Digitalzone focus on B2B Marketing Solutions like,B2B List Generation, Lead Generation,List Building & Email Marketing,Design work,Demand Generation,Search Engine Optimization,Event Promotion, Content Creation makes it the perfect choice for all of your marketing needs.
CRMNEXT continues where traditional CRMs leave off. It eliminates the artificial barriers between human and digital channels, enabling world-class, omni-channel customer interactions from a single, unified platform. With more than a million financial service associates and a billion customers supported by the platform globally, CRMNEXT effectively re calibrates banks’ potential to grow engagement, drive profitability and deliver innovation.
It has to its credit the largest Banking CRM implementation in the world with 3,25,000+ users across 5,000+ locations and 36 countries. With proficiency in creating customer journeys from digital on-boarding through all aspects of assisted services, we are focused on the delivery of high-quality CRM implementations.
Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
CRM system specifically designed for travel agencies includes factions that aimed to satisfy specific needs of travel and hospitality agencies and companies. Custom Relationship Management (CRM) system in travel and hospitality industries helps to focus your services, business processes and team on the acquisition and retention of relevant customers by responding to their individual needs and values. With custom CRM solution it’s easy to use financial transactions services, cloud based apps including Google Apps, database, sales tools, analytics and mailing. It can enclose reporting, pricing and customer services. CRM developed for travel industry is a perfect solution to win new customers and better management operations, increase your company’s efficiency.
CRM Life Cycle Phases And Project Management PowerPoint Presentation Slides SlideTeam
If you are wonderstruck on how to make crm and project management presentation, then look on further just try our ready-made 70 slides Crm Life Cycle Phases And Project Management PowerPoint Presentation Slides deck example. A customer relationship management system is necessary for any business or company that aims to succeed and grow steadily. This project life cycle phases PPT templates will help you on various stages of the cycle such as customer initiatives, customer focus, core vs extended customer service, customer perceived value, transaction vs relationship marketing, CRM model, customer lifecycle management, CRM components, process of E-CRM, CRM capabilities, CRM dashboard etc. It helps you to determine the impact of your customer relationship management program. You can also utilize this customer relationship presentation sample to get acquainted with similar topics. This project management life cycle presentation PPT sample also has slides like current lead status, leads by source, deals by expected close date, lead acquisition & deal acquisition, top Customers, marketing dashboard, intranet dashboard, and various types of bar graphs like stacked column, line chart, pie charts etc. just to name a few. A great crm strategy means customer satisfaction and tons of revenue for your company. If you wish to easily establish contact and maintain long-term relationship with your clients, then download our Crm Life Cycle Phases And Project Management PowerPoint Presentation Slides. Our Crm Life Cycle Phases And Project Management PowerPoint Presentation Slides encourage forward looking ideas. Keep the audience focused ahead.
This guide provides insight to help you take a more customer-centric view of your business. It walks you through how to weigh and consider your CRM options, answering questions
CUSTOM CRM SOFTWARE, ALREADY USED IN EDUCATION, TRAVEL, HOTEL, ENGINEERING AND CALL CENTRES.
MeroCRM A Custom Customer Relationship Management Software
DigitalZone B2B Business Consulting OrganizationLeilani Price
Digitalzone focus on B2B Marketing Solutions like,B2B List Generation, Lead Generation,List Building & Email Marketing,Design work,Demand Generation,Search Engine Optimization,Event Promotion, Content Creation makes it the perfect choice for all of your marketing needs.
CRMNEXT continues where traditional CRMs leave off. It eliminates the artificial barriers between human and digital channels, enabling world-class, omni-channel customer interactions from a single, unified platform. With more than a million financial service associates and a billion customers supported by the platform globally, CRMNEXT effectively re calibrates banks’ potential to grow engagement, drive profitability and deliver innovation.
It has to its credit the largest Banking CRM implementation in the world with 3,25,000+ users across 5,000+ locations and 36 countries. With proficiency in creating customer journeys from digital on-boarding through all aspects of assisted services, we are focused on the delivery of high-quality CRM implementations.
Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
CRM system specifically designed for travel agencies includes factions that aimed to satisfy specific needs of travel and hospitality agencies and companies. Custom Relationship Management (CRM) system in travel and hospitality industries helps to focus your services, business processes and team on the acquisition and retention of relevant customers by responding to their individual needs and values. With custom CRM solution it’s easy to use financial transactions services, cloud based apps including Google Apps, database, sales tools, analytics and mailing. It can enclose reporting, pricing and customer services. CRM developed for travel industry is a perfect solution to win new customers and better management operations, increase your company’s efficiency.
CRM Life Cycle Phases And Project Management PowerPoint Presentation Slides SlideTeam
If you are wonderstruck on how to make crm and project management presentation, then look on further just try our ready-made 70 slides Crm Life Cycle Phases And Project Management PowerPoint Presentation Slides deck example. A customer relationship management system is necessary for any business or company that aims to succeed and grow steadily. This project life cycle phases PPT templates will help you on various stages of the cycle such as customer initiatives, customer focus, core vs extended customer service, customer perceived value, transaction vs relationship marketing, CRM model, customer lifecycle management, CRM components, process of E-CRM, CRM capabilities, CRM dashboard etc. It helps you to determine the impact of your customer relationship management program. You can also utilize this customer relationship presentation sample to get acquainted with similar topics. This project management life cycle presentation PPT sample also has slides like current lead status, leads by source, deals by expected close date, lead acquisition & deal acquisition, top Customers, marketing dashboard, intranet dashboard, and various types of bar graphs like stacked column, line chart, pie charts etc. just to name a few. A great crm strategy means customer satisfaction and tons of revenue for your company. If you wish to easily establish contact and maintain long-term relationship with your clients, then download our Crm Life Cycle Phases And Project Management PowerPoint Presentation Slides. Our Crm Life Cycle Phases And Project Management PowerPoint Presentation Slides encourage forward looking ideas. Keep the audience focused ahead.
This guide provides insight to help you take a more customer-centric view of your business. It walks you through how to weigh and consider your CRM options, answering questions
CUSTOM CRM SOFTWARE, ALREADY USED IN EDUCATION, TRAVEL, HOTEL, ENGINEERING AND CALL CENTRES.
MeroCRM A Custom Customer Relationship Management Software
Sputum is the liquid substance that is produced from the lower respiratory tract when one coughs.
In addition to mucus, sputum contains many materials that are not visible to the naked eye. It often consists of bacteria, cellular fragments, blood, and pus.
Contains anthraquinone derivatives as their aglycone component
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Designed for both the novice or avid user of Sage CRM, join our session to unveil the roadmap of success for a
CRM soluon in your business.Understand how CRM delivers business benefits while exploring the key question of “how” it can benefit your business. By discussing common business challenges amongst varying industries, our team will take you through various role perspectives in
your organization and share the keybenefits for each.
Municipal
13 Teams
__
Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
14 Stress
___
Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our stressful situations.
15 Marriage
____
The secret of long and happy marriages is sincerity in your feelings. If your marriage was not built on this basis of intimacy from the very beginning, it will begin to crack over the years. Even small problems become unsolvable. You have to be emotionally open at the beginning of the road.
16 Leadership
______
Leadership does not mean dominance. Leading your colleagues to a common goal and making them believe in the reality of this purpose. Successful leaders are those who can keep their team’s motivation alive for many years. You have to make them desire the work to be done.
17. Emotions Are All Normal
___
Anger, hatred, love, happiness… You can understand when and under what circumstances these feelings will emerge by following yourself. You may have these feelings depending on how you interpret the events you encounter. The important thing is to be able to react independently of your feelings. You may find yourself making promises that you cannot keep because you are happy, or you may resort to violence when you are angry.
18/ Being able to Express Your Emotions
____
Not everyone’s level of empathy can be very good. You may be in a difficult situation immediately. You may feel bad, but people may not understand it. In these situations, you may need to express your feelings a little more directly.
19/You Are Not Your Emotions
______
Keep doing what you need to do, no matter how you feel. Success is achieved by people who cannot give up no matter what their feelings and thoughts are. Don’t let your feelings affect your actions.
20/ Timing
__
As soon as you feel a different emotion, try to think before you act. Because emotional intelligence moves faster than rational intelligence, it can make you act irrationally and make you say any unnecessary words.
Thanks for reading
~ 𝗧𝗼𝗻𝗴𝘀𝗮 𝗚𝘂𝘆
Book:- https://amzn.to/3XsVTz2.13 Teams
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Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
14 Stress
___
Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our st
Leveraging sales babu crm software in the small businessSalesBabuCRM
Small scale companies and startups can leverage numerous strategies of a good CRM (customer relationship management) softwares like SalesBabuCRM, to improve and organize its overall customer process management.
Leveraging sales babu crm software in the small business (1)SalesBabuCRM
Small scale companies and startups can leverage numerous strategies of a good CRM (customer relationship management) softwares like SalesBabuCRM, to improve and organize its overall customer process management.
Why Should SMEs Use CRM & Workflow Management Systems_.pptxXapsys CRM Software
Small and medium-sized enterprises (SMEs) can greatly benefit from implementing Customer Relationship Management (CRM) and Workflow Management Systems (WMS). CRM helps SMEs organize and manage their interactions with customers and clients, providing a centralized view of customer data and interactions. This allows for better customer service and increased sales opportunities. Workflow System streamlines and automates repetitive tasks, freeing up time and resources for more strategic activities. Both CRM and workflow management system also provide valuable insights into business operations, enabling SMEs to make informed decisions and improve their overall performance. In short, CRM and workflow automation software can help SMEs improve customer relationships, increase efficiency, and drive business growth.
Learn what solutions Sage offers for Sales, Marketing and Customer Service teams to be more successful. Our Relationship Management solution is packed with features that will make a real and immediate impact to organizations looking to stay ahead in today’s competitive marketplace.
Series of presentations from the MantraVision Caribbean 2016 Event held on April 20th by Mantralogix Inc.
http://insights.mantralogix.com/mantravision-caribbean-2016
Engage in an over-arching discussion about how CRM can solve your organizational business challenges and demonstrate winning results. By illustrating the wide range of features available in CRM, join the team at BAASS, as we explore the benefit of installing cross functional CRM beyond ERP and contact management.
Share your thoughts and ideas in an “around- the-room” open table discussion to help us quantify the
relevant CRM requirements for your business.
CRM software can track all your customer contact details, list products and services they are interested in, record sales quotations and final sales order details and many more functionalities to help you manage your business.
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Implicitly or explicitly all competing businesses employ a strategy to select a mix
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A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
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RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
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Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
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It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
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RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
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3. Your customers are increasingly well informed. They know all they need
to know about your organization before your salespeople walk in their door.
In such an environment, you must clearly differentiate your organization and
deliver exceptional customer experiences. The SAP® Customer Relationship
Management application helps you distinguish your organization as you
grow by promoting collaboration with your customers and providing
exceptional interactions and experiences across all customer touch points.
“With SAP CRM, we optimized our sales resources,
reduced administrative costs, and achieved consistent,
customer-oriented business processes.”
Klaus Heep, Director of IT and Process Data, Infraserv GmbH & Co. Höchst KG
3
4. “We wanted a single platform from which we could interact with the channel
partner. We know that SAP CRM will integrate well with our
SAP ERP back end.”
Chris Meiser, Executive Vice President of Operations, Tallard Technologies Inc.
Tallard Technologies expects to realize a 144% internal rate of return on its investment with the help of the SAP® Customer Relationship
Management application. Better opportunity management will boost revenue contribution by more than US$268,000 in 2007, while clear visibility into
inventory will contribute an additional US$20,000 in revenue.
5. Delight Your Customers
SAP CRM helps foster collaboration
between your organization and your
customers, facilitating superior inter-
actions and experiences across all
channels.
Empower Your Team
SAP CRM empowers your employees
to perform business functions and
manage interactions with their custom-
ers – anytime, anywhere. With SAP
CRM, you can employ comprehensive,
real-time views of all customer informa-
tion to drive your actions and support
collaboration across your global busi-
ness network.
Grow Your Business
SAP CRM delivers simplified access
to insights into your customers, so you
can differentiate and grow your organi-
zation, provide superior customer
experiences, and make the most of
your business advantage.
CUSTOMER-DRIVEN GROWTH
ENSURE SUPERIOR CUSTOMER INTERACTIONS
AND EXPERIENCES
The SAP® Customer Relationship Management (SAP CRM) application pro-
vides the necessary flexibility to quickly develop distinctive capabilities and
deliver superior customer experiences. SAP CRM drives rapid user adoption
and productivity and provides quick time to value while supporting your strate-
gic CRM initiative. It also delivers best-in-class, front-office functionality and
support for end-to-end, industry-specific processes. As your company
evolves, your organization can ensure outstanding customer experiences and
respond immediately to market requirements.
5
6. Differentiate Your Business
Customer relationship management
involves developing close relationships
with your customers and driving profit-
able growth. At the same time, the con-
nected, global economy provides your
customers with a wide variety of op-
tions available at the press of a button.
Before your salesperson’s first visit,
a potential customer has researched
your company, your products, and your
competitors’ prices, and has read other
customers’ reviews about their service
experiences – good and bad.
As a result, CRM is no longer just about
streamlining sales, service, and market-
ing operations. With information just a
click away, products quickly becoming
commodities, and margin pressures
increasing, differentiation is key.
To differentiate your organization,
maximize profits, and deliver superior
customer value and exceptional cus-
tomer experiences across all touch
points, you must design and continu-
ously improve business processes
and interaction channels.
SAP CRM provides the flexibility you
need to create unsurpassed customer
experiences. With support for a wide
range of end-to-end business pro-
cesses, the application helps you ad-
dress an array of marketing, sales, and
service situations. You can deploy SAP
CRM incrementally and easily adapt
and extend the application as customer
needs change and your business
environment evolves.
With SAP CRM, you can ensure con-
sistent and relevant interactions across
all channels. Access to accurate and
timely customer information helps you
make the most of every contact during
a customer’s entire relationship with
your organization.
SAP CRM helps you drive customer
value, loyalty, and profitability across
your value chain. With best-in-class
front-office functionality that supports
industry-specific processes, SAP CRM
helps you turn the vision of customer-
driven growth into reality.
Setting New Standards for CRM
In the last 35 years, SAP has become
the global leader in business software,
serving more than 43,000 customers
worldwide, including organizations of
every size and type. Along the way,
SAP has accumulated a unique knowl-
edge base of best practices in more
than 25 industries – including yours.
The SAP tradition of leadership con-
tinues with a new generation of CRM
software that gives your company
unprecedented speed and flexibility to
improve your bottom line by improving
your customer relationships.
DIFFERENTIATION AND GROWTH
DISTINGUISH YOUR BUSINESS
“We recognized that our ultimate goal was to
become a solutions provider for each customer
while doing things efficiently as an organization.”
Jan Pope, CIO, Avid Technology Inc.
Avid implemented the SAP® Customer Relationship Management application to help unify
customer-focused processes across marketing, sales, and customer support. The company
has achieved a 68% internal rate of return by increasing revenue from customer acquisition,
improved marketing campaigns, and proactive contract management.
6
7. “SAP CRM helps deliver our overall strategy of being world class and
delivering more value at lower cost than our competitors. It’s abundantly
obvious that we are achieving enormous benefits.”
Ann Bennetts, Customer Service Center Manager, Engen Petroleum Ltd.
Engen attained a substantial return on investment after three years by increasing its telesales profits by 10%, slashing bad debts, improving its
customer satisfaction ratings, and cutting IT costs in the process.
8. A SOLUTION THAT EVOLVES WITH YOUR BUSINESS
FOCUS ON YOUR CUSTOMERS WITH SAP CRM
Drive Growth
Increase revenues by improving customer loyalty, boosting
wallet share, speeding new products to market, and clos-
ing more sales. Launch new products faster. Deploy new
channels to reach new customers, penetrate underserved
segments, and enter new markets. Help your sales teams
focus on strategic tasks as you increase win rates and
convert more leads into sales
Maintain Operational Excellence
Improve efficiency and effectiveness by streamlining end-
to-end business processes, enhancing service levels, and
cutting costs and errors. Shorten cycle times, increase
order accuracy, reduce the volume of customer calls,
decrease billing disputes, and lower inventory costs with
better order-to-cash processes. You can resolve issues
faster and boost customer satisfaction with low-cost inter-
action channels such as Web-based self-service and
online order management.
Enhance Competitive Agility
Respond faster to change, optimize customer experiences,
and differentiate your company from competitors with inno-
vation. Adapt your business processes quickly to respond
to changing market conditions and customer demands.
Launch new initiatives rapidly to speed time to market.
Align your channels with your customers’ interaction needs
and preferences to ensure consistency and convenience
across all customer touch points. With complete customer
insight, you can drive innovation that differentiates your
products and services.
Focus on Your Customers – and Your Business – with the SAP® Customer Relationship
Management Application
“Customer-centricity is a way of life for us at Molex.”
Bryan Blankley, Director of CRM, Molex Inc.
The SAP® Customer Relationship Management application has helped Molex develop market segments, improve pipeline visibility,
and streamline a wide range of sales processes. Through increased revenue and opportunities for cutting costs, the company
expects to realize a 97% internal rate of return on its SAP CRM investment.
8
9. “SAP was the clear choice because the people were willing to commit to a
long-term relationship and gave us every assurance that they would put
200% behind the effort.”
Nancy Khanna, Divisional Manager of Information Technology, Avaya GlobalConnect Ltd.
Avaya GlobalConnect implemented the SAP® Customer Relationship Management application to ensure that customer information was readily
available across all sales, marketing, and service channels. The company expects to achieve a 129% internal rate of return through increases in
sales and services revenue.
9
10. Marketing – Align marketing processes
and drive customer demand using func-
tionality to enhance management of
marketing resources, segments and
lists, campaigns, leads, trade promo-
tions, and marketing analytics.
Sales – Acquire, grow, and retain profit-
able relationships with functionality for
sales planning and forecasting and the
management of territories, accounts,
contacts, activities, opportunities, quo-
tations, orders, product configuration,
pricing, billing, and contracts.
Service – Drive service revenue and
profitability with support for service
sales and marketing. More effectively
manage service orders, contracts,
complaints and returns, in-house and
depot repairs, warranties, resource
planning, e-service, and service analyt-
ics. Functionality to support call cen-
ters, field service, and e-service pro-
vides flexible delivery options.
Partner channel management –
Attain a more profitable and loyal
indirect channel by managing partner
relationships and empowering channel
partners. Improve processes for part-
ner recruitment and management,
communications, channel marketing
and forecasting, collaborative selling,
partner order management, channel
service, and analytics for partners
and channel managers.
Running an interaction center –
Maximize customer loyalty, cut costs,
and boost revenue by transforming
your interaction center into a strategic
delivery channel for marketing, sales,
and service efforts across all touch
points. Effectively handle activities
such as telemarketing, telesales,
customer service, human resources,
IT support, and interaction center
management.
Web channel enablement – Increase
sales and reduce transaction costs by
turning the Internet into a valuable
sales, marketing, and service channel
for businesses and consumers.
Increase profitability and reach new
markets with a fully integrated Web
channel, including support for
e-marketing, e-commerce, e-service,
and Web channel analytics. Deploy
these features directly with the SAP
ERP application or with SAP CRM as
a fully integrated customer channel.
Business communications manage-
ment – Manage inbound and outbound
contacts across multiple locations and
channels. Integrate multichannel com-
munications with customer-facing busi-
ness processes to provide customers
and partners with seamless, consistent
experiences across all channels, includ-
ing voice, text messaging, the Web,
and e-mail.
Real-time offer management – Turn all
customer interactions into opportuni-
ties to build customer relationships and
generate revenue. Plan, develop, and
execute cross-selling, up-selling, and
retention offers; service-level agree-
ments; and more. Take appropriate
subsequent actions to enhance cus-
tomer relationships and ensure relevant
and personalized customer interactions.
Trade promotion management – Boost
your brand presence and profits with
visibility into and control of all trade-
related processes. Increase accounting
accuracy of trade and financial results
with back-office integration. Gain key
business insights to help you optimize
trade activities. Increase your trade
promotion success with analytics and
enhanced management of trade funds,
promotions, claims, and retail
execution.
THE FOUNDATION FOR UNIQUE CUSTOMER
EXPERIENCES
SUPPORT KEY BUSINESS PROCESSES
ACROSS YOUR ENTERPRISE
10
11. SAP supports your most important
business processes and provides tools
to help you understand how these pro-
cesses work. One such tool is the solu-
tion map shown on this page.
SAP solution maps are multilevel blue-
prints of processes constructed with
input from customers and industry ana-
lysts, plus the technical expertise SAP
has acquired through extensive busi-
ness experience and research. They
help you visualize, plan, and implement
a coherent, integrated, and comprehen-
sive information technology solution.
They illustrate how SAP solutions
cover various processes, including those
that SAP and its partners support.
With solution maps, you quickly under-
stand business solutions and the busi-
ness value they can bring. The solution
map for SAP CRM is available at
www.sap.com/crm.
THE LEADER IN BUSINESS APPLICATIONS
ENHANCE BUSINESS VALUE
Marketing
InteractionCenter
ChannelManagement
WebChannel
AccessModes
Analytics
Marketing
Resource
Management
Segmentation & List
Management
Campaign
Management
Trade Promotion
Management
Lead Management
Sales
Sales
Planning &
Forecasting
Territory
Management
Accounts &
Contacts
Opportunity
Management
Quotation
& Order
Management
Pricing &
Contracts
Incentive &
Commission
Management
Time & Travel
Service
Service
Order
Management
Service
Contract
Management
Complaints &
Returns
In-House
Repair
Case
Management
Installed-Base
Management
Warranty
Management
Resource
Planning
Figure: Solution Map for SAP® Customer Relationship Management
11
12. The Solution That Evolves with
Your Business
Drawing on more than 30 years of
CRM experience, SAP has created a
unique approach to CRM that lets you
choose the right solution to meet your
business needs – and that grows with
your business as your needs evolve.
Our approach delivers flexible deploy-
ment options so you can attain quick
time to value and support strategic
CRM initiatives at the right time for
your business.
Regardless of what CRM solution you
are currently using, you can easily
adopt SAP CRM. By doing so, you
bring a new dimension of business effi-
ciency and flexibility to your CRM infra-
structure and can implement additional
solutions and enhancements incremen-
tally. This evolutionary approach pro-
tects your existing IT investments and
can result in considerable savings. If
you are a new SAP customer, you also
benefit from these advantages – wheth-
er you need organization-wide solutions
that will grow along with your business
or simply want to standardize your cur-
rent IT environment.
SAP CRM is available as modular build-
ing blocks that combine software,
support for best practices, and services
to help your organization benefit from
SAP business expertise. This approach
ensures a fast implementation – and
rapid ROI – with minimal risk.
Whatever your transition choice, the
SAP NetWeaver® technology platform
makes it easy to integrate other sys-
tems with SAP solutions and applica-
tions. SAP NetWeaver connects IT sys-
tems and takes advantage of existing
IT infrastructures by linking users, infor-
mation, and business processes across
technology boundaries and your
organization.
For Now and the Future
SAP CRM provides the comprehensive
functionality you need to support all
customer-facing lines of business
across marketing, sales, and service,
and through all customer interaction
channels. SAP CRM on-demand solu-
tions deliver a fast, Web-based plat-
form that enables quick benefits and
supports your evolving business needs.
The functionality that SAP CRM soft-
ware provides today is only the begin-
ning. SAP is committed to continual
enhancement of its CRM offerings to
ensure that they remain the ideal choices
for organizations like yours that must
drive new growth, maintain competitive
agility, and attain operational excellence.
SAP understands your SAP solutions
and the decisions that drive them – and
that is critical to your success.
THE NEXT-GENERATION CRM SOLUTION
ACHIEVE QUICK TIME TO VALUE
12
13. To learn more about how SAP can help
your organization improve your CRM
operations, call your SAP representa-
tive today or visit us on the Web at
www.sap.com/crm.
CUSTOMER-FOCUSED STRATEGIES
COMPARE FEATURES AND ADVANTAGES
AND YOU'LL CHOOSE SAP CRM
Feature Advantage
Marketing • Make intelligent business decisions with enhanced customer insights
• Increase marketing velocity and speed to market
• Maximize visibility into and control of your entire marketing process
• Drive customer demand
• Increase returns on your marketing investments
Sales • Grow profitable relationships
• Maintain focus on productive activity
• Eliminate barriers to productivity
• Improve sales efficiency
Service • Transform service into a profitable line of business
• Increase customer loyalty
• Drive revenue
• Reduce costs of customer service and field service
• Decrease service giveaways
Web channel enablement • Drive revenue and extend market reach
• Increase customer convenience and satisfaction
• Reduce the cost of sales and support
• Build lasting customer loyalty
• Improve sales and service profitability
Running an interaction center • Increase customer satisfaction
• Improve credibility with your customers
• Increase revenue and productivity
• Manage the customer interaction life cycle
Partner channel management • Boost revenue through channel collaboration
• Reduce indirect channel support costs
• Increase partner satisfaction and ease of doing business
• Maximize value to your customers by enabling your partners
13