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  1. 1. Sales & Marketing is the life line of any business organization. Customer centric Sales & Marketing approach and processes are the key elements contributing in growth of organization. Also, the relationship with the customer is the strongest and the most efficient approach in maintaining and creating relationships with customers. Customer relationship management is not only pure business but also ideate strong personal bonding within people. Development of this type of bonding drives the business to new levels of success. Once this personal and emotional relationship is built, it is very easy for any organization to identify the actual needs of customer and help them to serve them in a better way. It is a belief that more the sophisticated strategies involved in implementing the customer relationship management, the more strong and fruitful is the business. In today's commercial world, practice of dealing with existing customers and thriving business by getting more customers into loop is predominant. Hence in the era of business, an automated system can definitely improve the situation and help in challenging the new ways of marketing and business in an efficient manner. A software tool CRM – Customer Relation Management copes up with all thebusinessneeds. YOUR BUSINESS GROWTH IS DETERMINED BY HOW WELL YOU MANAGE YOUR CUSTOMERS SKYWARD CRM TM
  2. 2. Corporate Office 204, Shivalik High Street, Near Keshav Baug, Satellite, Ahmedabad-380 015 (Guj), India Email:, Ph: +91-079-40308265 SKYWARD TECHNO SOLUTIONS Branch Office 204, Tanishq Complex, Opp: State Bank of India, Near Cow Circle, Productivity Road, Akota, Vadodara – 390 007 (Guj), India Ph: +91 90990 58560 Skyward is a Software Solutions and Consulting Company, focused on providing cutting edge technology solutions by combining strong technology competencies and engineering services with deep domain expertise to clients worldwide. With capability to deliver quality products and meet project deadlines, we're more than ready to face the dynamics of the IT revolution. Whatever business entity is Skyward's enterprise software solutions like ERP, CRM, HRMS and PMS help business entity to lookout for new avenues to grow with times. With dedicated EnterpriseSolutionsteamfocusingontheuniquenatureofchallenges,SkywardisPartnering withtheGrowthofanyorganization!! Developed by a team of technocrats having over 100 man years of development experience & Industry Knowledge SKYWARD CRM is designed with N-Tier Client Server Architecture with enhanced security and administration features ideal for SME and Large companies. It helps organization to tackle operational challenges that includes sales, client attrition, misalignments between corporate revenue targets andsalespolicies. SKYWARD CRM ensures that all the tools, technologies, resources and procedures are effectively implemented to manage, monitor, measure, control, improve, or facilitate sales, support and related interactions with customers, prospects, and business partners throughout the enterprise. Its systematic approach with automated processes helps organization to organize, automate, and synchronize Sales, Marketing, Customer Service, and Technical Support. Skyward offers CRM on Cloud and On-Premises as per the customersneeds. WHY SKYWARD CRM IS THE RIGHT CHOICE SKYWARD CRM ADVANTAGES  EfficientClientManagement  MarketingStrategy&Planning  SalesStrategy&Planning  SalesStage&ProbabilityAnalysis  Real-timeSalesForecasting  SalesAchievedV/sTarget  LeadGeneration&Qualification  SalesFunnelAnalysis  CompetitiveAnalysis  ProfitabilityTracking  CustomerServicesImprovements ACTIVITY MANAGEMENT  Tasks, Meetings & Calls  Recurring Events  Activity History  E-mail Notification REPORTS & DASHBOARD  Customizable Reports  Key Metrics  50 Pre-built Reports  Dashboard for Sales Force PARTNER MANAGEMENT  Share Sales Leads with Partners  Real-time Information Flow  Share Marketing Goals, Enhance Visibility, and Sales Growth  Trouble Ticket  Customer Self Service  Support Statistics  Online Knowledge Base CUSTOMER SUPPORT & SERVICE SALES PERFORMANCE MANAGEMENT  Monitor Performance  Report Card  Monitor Activities  Sales Analysis SKYWARD CRM MODULES TERRITORY MANAGEMENT  Customer Segmentation  Territory Sales Reports  Differentiate Information related to Customer, Salesperson & Managerial SALES FORECASTING  Trend Analysis  Business Insights  Dashboard Report  Budget Analysis SALES FORCE AUTOMATION  Account Management  Contact Management  Opportunity Management  Lead Management TM