This document discusses the benefits of having a credit manager available on-site at new locations, open houses, and underperforming locations. It suggests that this can enhance revenue growth by allowing for faster credit decisions and customer satisfaction. It also notes that a credit manager can inform customers of their credit limits, increase limits for qualified customers, and offer special financial terms during vendor events to targeted products. Having a credit manager on-site can improve the customer experience and allow store managers to focus on relationships without credit stresses.

1. Betty Banks
DRIVING
SALES
THROUGH
CREDIT

2.  Providing a unique service.
 Enhanced revenue growth and
opportunities from faster
decision making and higher
customer satisfaction.

3.  Having a Credit Manager available at:
◦ New Locations
 Open Houses
 Under Performing Locations
 Ability to inform established customers their
credit limit and increase credit limits to qualified
existing customers quickly and efficiently.
 Give terms to customers who buy X amount of
dollars during vendor open houses.

4.  Current technology permits corporate
industries to work efficiently off-site.
 Faster response time.
 A seamless, comprehensive view of the
customer’s credit worthiness via:
 Intellichief
 dnbi (Duns and Bradstreet)
 Equifax

5. Inform customer’s of their current credit limit.
Most customers are not aware of their credit
limit.
 Offer special financial terms during open house’s,
targeting products of presenting vendors.

 Improve the customers buying experience.

6. Organizational Structure:
 Enabling real-time collaboration.
 Being on-site as a Credit Manager
 Allowing Store Managers to foster personal
long-terms relationships without the stress
of credit decisions.

7.  Personal on-site attention to our customers,
and their needs, will bind long term
commitment to our products and create
repeat purchases over time.
 Positive word of mouth is the strongest form
of recommendation and promotes new and
repeat business.

8.  Foster positive long-term customer
relationships.
 Enhance speed which is everything in
today’s business world.
 Face-to-face interactions will allow us to
engage a personal aspect .
 The goal will gain enhanced customer
credibility and trust. Which in turn will
gain greater sales, and long-term
customer loyalty.

9.  Assisting store managers with Corporate Credit
Procedures such as:
◦ Procedures on accepting COD checks
◦ How to properly fill out check request forms
◦ Making sure credit or COD applications have all the
necessary information completed
◦ Explain terms

10.  Have a Credit Manager On-Site:
◦ Process all credit applications
◦ Process credit limit increases
◦ Give terms to X amount of dollars to customers buying
products from vendor open houses
◦ Allowing special terms
◦ Giving customers information on how to order on-line via
e-commerce
◦ Visiting customers in their environment